Hi cat, even thought the unit my be new and have a "new" install disc, the information on the disc still may be corrupted, this is not uncommon, quite the contrary, I would suggest you update your printer
drivers, try this, it should help:
Create a new folder on your desktop
and name it newhpdrivers(substitute your manufacturer in new name).
Un-intall printer and printer software
Go to manufacturers website and navigate to their drivers/downloads or support menu.
Select your model, choose the relevant software and download to the new folder you created on your desktop(watch for the light yellow bar at the top of window viewing pane, click on this and choose – download file - .
Power down your computer
Reconnect the printer to the computer and turn printer on.
Power on pc
Windows will detect new hardware and ask if you have the manufacturers install cd
or a location to check for install files.
Direct the wizard to your new software, follow the rest of the setup instructions and your done.anaanymousRate Me Please! Hate it? Rate it…Like it, try it!Thank you for submitting your question to FixYa.comWould you please take a moment and show your appreciation by rating my performance.All ratings and comments are welcome. Thank you - anaanymous