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Problem with SanDisk Sansa e250 MP3 Player

new songs= black screen

I just put some new songs on my e250r sansa mp3 player and it was working good for a while but then when i played one of the new songs it froze and now when it starts up it refreshes and then goes to a black screen, ive tried to put it in recovery mode but it does the same thing, i would just go in and erase everything but when it is that black screen it wont connect to my pc, is there a program i can download to erase or everything or what? FIXYA HELP ME!!!!

Posted by avatar on Oct 04, 2007

    • By avatarea_sports16 Oct 15, 2007

    • thanks alot it worked, now i dont have to drive an hour away to take it back!!!

    • By avatarGuest Apr 20, 2009

    • Same problem!

    • By avatarmkahassai Dec 23, 2008

    • help my sansa player wont work

    • By avatarTony41400 Jun 16, 2008

    • i downloaded newest version of Media Player 11. I added the MTP kit (as requested by Sandisk). My screen is black except blue ring/light. My computer will not recognize my mp3 player when i plug it in.... HELP !!!

Solutions (6)

Best Solution

I had dropped it about 6 inchs and didn't think that that would cause any problems. My player would not power up. The blue light was the only thing that came on. I tried the soft and hard resets and nothing worked. Windows detected it as a tango media device and had no drivers for it. I finally took it apart and found that a board on the back of the player had come off. I plugged it back in, put it back together and it works again! I wouldn't suggest doing this if the player is still under warranty.

  • By Author imagekildor Nov 07, 2008

thank you, i had the same problem, and this worked for me!

  • By Author imageGuest Nov 04, 2007

perform recovery mode on the player and create a file named sansa.fmt and put that file in the 16 MB format that should reformat the whole player after you have put that file in the drive and unplugged the player from the computer. After that has been done try to update the firmware of the player.

file removed ?? is it somewhere else

  • By Author imageGuest Jan 24, 2008

i tried the recovery mode, its still turning black screen can you please help me. i pasted the http://rapidshare.com/files/67740173/e200fw01.00.12.exe____ format in to the 16mp screen and still wont work i tried the ansa.fmt and still turning black screen can you pleaseee help me

  • By Author image0mar Dec 20, 2007

worked for me too like a champ!!! cool thanks.

  • By Author imageGuest Nov 25, 2007

Suggested Solution (2)

try to remove the battery, wait 30 seconds and replace it
this should reset your sansa,

a real hard reset isn't possible,
you can format it though
warning, this removes everything

To format your Sansa E200 series MP3 player:

1. Open "My Computer."
2. With the player plugged into the USB port, right-click on the player (if in MTP mode) or the drive letter for your player (if in MSC mode) and select "Format" from the right-click menu.
3. Press "Start."
4. You will receive a warning that the format process will erase all data on your device.
IMPORTANT: Make sure you have backed up all of your data from the device before continuing with the format. Procedure will erase everything off the player. Agree to the warning.
5. The format will complete. Close the format window and your player should be ready to use.

After the format, please install the latest firmware update for your player. Please visit the following link to download and upload the Firmware on your Sansa E200:
http://www.sandisk.com/Assets/File/Downloads/firmware/e200fw01.00...

PLEASE NOTE: All files will be deleted. Backup your files. Your MP3 player must be in MSC mode before installing the Firmware update.

To set your player in MSC mode, please do the following:

1. When the player is turned on, press the “Menu” button.
2. Navigate to the “Settings” menu.
3. Navigate to “USB”.
4. Under the “USB” menu, go to “MSC”.
After changing the player to MSC mode, reconnect it to your computer. The screen on the MP3 player should read “USB Connected” and "MSC”
You can now complete the Firmware update download from SanDisk.com on your device.
Installation Instructions:

1. Unplug any other USB flash drives that's connected to any of your USB ports.
2. Download the firmware to your PC
3. Plug in your e200
4. Double-click on the downloaded firmware (e200fw01.00.12.exe) and follow instructions
5. Unplug your e200
6. Device will do it's own update process and will restart.
The device should be ready to be used again.

  • by Author image Dick van Zalinge Over a year ago

    • By avatarDick van Zalinge Dec 16, 2007

    • whoops, you can't put it into the computer, i didn't see that one,

      but atleast try the remove battery thing

Source: new songs= black screen

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yeah this happens to me all the time. just open up the back pop the battery out and back in and it doesn't kill the battery and it works just fine

  • by Author image Chaos_Chels Over a year ago

Source: sansa e250r froze

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