Question about SanDisk Sansa E280 MP3 Player

4 Answers

Sansa e280 froze

My sansa e 280 froze 2 weeks ago.when i turn it on it says refresh database and it just stays like that.i plug it to my pc and it does not recognize it at all.i tried it in a nother pc and the same thing there.i took out the battery and tried it like hat too but the same problem. but when i plug it in to my pc it does recharge the device tho, and i have no idea what else i can do. i live in turkey and there is no place i can make them lokk up for it.please help really need some advice

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  • DEMIR Oct 15, 2007

    mine just worked out fine maybe u missed a step or thre is a problem with yo device



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Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted. You need to put the device into "recovery mode" before you run the tool. - Turn the device off (hold power for 20 seconds) - Slide the hold switch into "hold" position. - Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer. Then run the recovery tool. Select format when prompted. Best of Luck.

Posted on Oct 06, 2007

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Yeah this worked amazing i've only had mine for about a month and i thought i would have to get a new one already...although you have to format it (delete all files) it was better to do that than pay for a new one or pay to get it fixed
thanks alot mixmaster and computerrep!

Posted on Jul 28, 2008


Yes you missed the step, you have to download and run the program once it says "Enter USB2.0 MSD mode"

Posted on Dec 02, 2007

How long should this take? Minutes? Hours? Mine says:
Welcome to recovery mode
USB Cable connected
Enter USB2.0 MSD mode

Have I missed a step?

Posted on Oct 13, 2007

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Related Questions:

1 Answer

Stucked at Refresh database

When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

Feb 27, 2010 | SanDisk Sansa E280 MP3 Player

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"Refresh Database" freezing

Dude connect your mp3 player to your pc and then format it ... it will help alot...!
Thankyou. :)

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1 Answer

My e280 is frosen on Refresh Database. What do I

Mine did that, and I had to reformat. I believe this is how I did it (note, mine is not a Rhapsody type, that one is different in many respects):

Jun 08, 2009 | SanDisk Sansa E280 MP3 Player

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My MP3 Sansa e200R froze while refreshing the database

Hold the menu button down for 15 seconds. This will reset the player

Mar 22, 2009 | SanDisk Sansa e260 MP3 Player

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Sansa e280 goes to glitch screen after trying to refresh database

if the bar in the middle of the window has stripes its normal and it will keep doing it no-mater wat you do

Oct 26, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer


Please visit this forum and follow the steps there...

I hope that help..
Please rate accordingly
Thank you

Oct 02, 2008 | SanDisk Sansa E280 MP3 Player

2 Answers

Refreshing database

perform recovery mode on the player and connect the player to thec omputer. when it is connected and the player is detected as a removable disk drive namely 16MB Format. Create a file inside the drive named sansa.fmt and that would format the player and remove any corrup files that you may have transferred to the player.Recovery mode is Hold Switched Enabled+Record Button+Menu button.

Dec 12, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Sansa e280 froze

It is probably because you have folders inside of folders inside of folder... i just had the same problem and copied all the songs in a folder into the main folder IE
dont do this
sansa>music>artist>album>music file
do it like this

Dec 04, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Very weird...

'Refresh Database' doesn't mean everything is erased. It only means it's writing the progress that you made, onto the computer. It stays on 'Refresh Database' for about maybe 5-10 minutes. It refreshes its database every time you disconnect your MP3 player from the computer. What it does when you disconnect it from the computer is it saves any unsaved changes made to it and overwrites the memory or data.

Oct 28, 2007 | SanDisk Sansa E280 MP3 Player

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