Question about Dell 924 All-in-One InkJet Printer

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Right cartridge incorrect

Keep getting right cartridge incorrect response from printer and ive evn replaced the cartridges and they are on the correct sides previously i was getting a popup on the monitor saying it was an unsupported cartdridge

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  • Anonymous Feb 03, 2008

    I have the same problem with a 3rd party COLOR ink cartridge. I have tried 2 different color cartridges. One causes the message "right cartridge incorrect" and does not let me print at all (even in B&W) and the other causes the messages "missing cartridge" but lets me use the B&W cartridge. The B&W is also a 3rd party cartridge. All springs and covers are good. The printer is generally in very condition and I don't suspect h/w issues. Any suggestions?

    I suspect Dell does not want people to use 3rd party cartridges....



2 Answers

Alraedy tried that one but thnx

Posted on Oct 05, 2007

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Try cleaning the contacts on both the cartride and in the cartridge bay

Posted on Oct 04, 2007


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Posted on Jan 02, 2017

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1 Answer

We keep getting left cartridge incorrect message?

Are you using Dell Series 5 ink cartridges?

If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges .

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


Jun 12, 2011 | Dell 946 All-In-One InkJet Printer

1 Answer

Replaced ink cartridges and keep getting "incorrect Cartridge" displayed. Using refills that have been fine before.

Welcome to Fixya
Dear User
Remove the cartridge and try to clean the contacts and reinsert if still shows the same message .you have to replace that particular right side cartridge.
Hope you got it..Thanks for Connecting FIxYa..

Aug 20, 2010 | Lexmark X4550 InkJet Printer

1 Answer

Error: right cartridge incorrect

Left Cartridge Incorrect / Right Cartridge Incorrect
  1. Remove the indicated print cartridge.
  2. Disconnect the power cord from the electrical outlet.
  3. Reconnect the power cord to the electrical outlet.
  4. If the button_power_0.jpg button is not lit, press button_power_0.jpg.
  5. Reinsert the print cartridge.
  6. If the error:
    • Does not reappear, the problem has been corrected.
    • Reappears, replace the print cartridge with a new one.

Jul 19, 2010 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

Right cartridge incorrect

your cartridge no. is incorrect. so plz correct cartridge.
black colour cartridge no. is 27 or 56 and
tri-colour cartridge no. is 28.
right side cartridge is wrong.

Mar 01, 2010 | HP PSC 2175 All-In-One InkJet Printer

1 Answer


Hello there:
what this is refering to is that the cartridge is either not the right one for the printer or the device is having a problem with that cartridge i would remove the cartridge and verify that it is the right one that goes in their and also since youare having the cartridge out i would clean out the contact area to get rid of the old ink that may be sitting on the contact areas ok
best regards Michael

Nov 23, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

New cartridges do not work in Lexmark 3550 Printer

Are you sure that they are installed correctly, seated, etc.? Do you have the right cartridges? Have you aligned them?

Jul 05, 2009 | Lexmark X3550 All-In-One Printer

4 Answers

Print cartridge error : Remove and check right cartridge

ive replaced my black cartridge in the place of the colored cartridge and placed my colored cartridge in the place of black and now im un able to remove them its not coming out evn when pulle . I cant solve the problem i am facing the problem and ther is no solution for this thnk you

Sep 29, 2008 | HP Office Equipment & Supplies

1 Answer

Incorrect right cartridge

Ive tried removing the right cartridge so I can print in black, but now , once I refilled the black one, it wont even let me print black!! this is desperate; can anyone help?

Aug 09, 2008 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

1 Answer

Right cartridge incorrect" and "Left cartridge incorrect

Many newer HP Printers internally keep track of your cartridges by a serial number embedded into the cartridge. When it's low, the printer remembers. This is entirely done within the printer itself, and not the printer software. Some printers EXPIRE the cartridges after 18 months according to the installation date even it is not empty.

Outrageous, but true.

A fix? Most HP printers will only keep 2 cartridges in memory, so if you have 2 extra cartridges, (even empty ones) you could cycle them through to reset the printers memory, and reset the ink level to full. Basically, even though you've refilled your cartridge, the printers has the cartridge's serial number stored in memory. This will reset it.

Jun 02, 2008 | Dell 962 Photo All-In-One InkJet Printer

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