Question about HP OfficeJet G85 All-In-One InkJet Printer

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Scanner Failure can not clear Scanner Failure message in window. I Followed instructions and nothing happens.

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Clean the optical of the scaner

Posted on Nov 30, 2007

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  • Thomas Christopher
    Thomas Christopher Dec 09, 2007

    Did this work? Please rerate this as a FIXYA. If not let me know so I can help you further.



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Posted on Jan 02, 2017

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HP Photosmart B210a error message

Simple. Remove the ink and printhead. You can remove printhead by pulling gray latch up and sliding printhead up and out. Clean printhead gunk off using warm running water. Remove any ink gunk on the right side of printer if you see any. Turn printer off and on. See if problem went away. If it did, try putting the cleaned printhead inside printer again. If problem comes back, seems like the issue is with a bad printhead. Below are video instructions on cleaning head manually. The printheads are not same. B210 printhead is not the same with HP 6500, but instructions are same.

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follow some solotions
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Scanner won't move, just clicks

I had the same problem. I just followed the solution here:
for "scanner failure". there are instructions on how to remove the document feeder and scanner glass, clean the glass and lubricate the rod that the scanner travels on. I followed the procedure and my printer/scanner now works fine.

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Scanner failure on HP office jet 4355 all in one.

aslamo alikum
hp 4355 all in one printer solve the probrom
scaner failer sulushan plz send me coad &sloution

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Does not want to copy

that means its a scanner the warming up procedure the printer adjusts automatically to scan or copy mode.but the scanner failure does not let it do that.
there could be two possibilites either the scanner is failed due to some dust particles blocking the scanner to move forward.this could be repaired by servicing the printer internally.
or the scanner circuit is faulty so the scanner has to be replaced this will cost u nearly 60$ plus service charge.

Aug 27, 2008 | HP OfficeJet 7410 All-In-One InkJet...

3 Answers

Error Oxc18a0001 on an HP C6280

Press and hold the "*" key. Press the "#" key and release both keys.
Display should say "Enter Special Key Combo"
Press and release in sequence the "1", "2" and "3" buttons.
Display should say "Support" and display the FW rev (something like R0631R)
Mine reads R0631M
. Press and release the right arrow button until the display says "System Configuration Menu".
Press and release the "OK" button.
Display should say "Hardware failure status". If not there already, Arrow Key over to "Hardware failure status",
Press and release the "OK" button.
Display should say "Hardware failure status: Clear. Press OK to clear".
Press and release the "OK" Button. Message changes to "Hardware failure status Cleared. Press Cancel to continue".
Press and release the "CANCEL" button as many times as necessary, so that, either the "Welcome to Photosmart Express" screen appears, or, the "Ink System Failure" screen appears. PLEASE DO NOT TRY TO PRINT AT THIS STAGE.
Using the Power Button, turn the unit OFF and unplug the power cable from back of the printer and wall outlet.
Wait 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first and then into the back of the printer.
Turn the unit on. The printer may display message "USE POWER BUTTON TO SHUTDOWN THE PRINTER" followed by "PRESS OK TO CONTINUE". Press OK. The Printer will start the "ONE TIME INK INITIALIZATION PROCESS". Allow this process to complete and do not interrupt. Once the initialization process is complete, the printer will print out a Diagnostic Page. Good Luck!

Jul 08, 2008 | HP Photosmart C6180 All-In-One InkJet...

2 Answers


I have got pictures from the scanner to the PC using the import option with photoshop. It would probably work with other image handling software.
The MP navigator program supplied with the MP600 is non functional with my machine. It just comes up with 'insufficient memory ' message as I said in my posting

Nick M

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1 Answer

HP D155xi - Error Message: Clear Paper Jam (when there is none)

Have an HP office jet d155xl printer and every time I put it on, it takes sometime to warm up then the "scanner failure" pops out on LCD with instructions to put printer off and on again. Same thing happens all over again.

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