Question about Dell 924 All-in-One InkJet Printer

1 Answer

Small thin film fell out

I have a Dell 924 AIO Printer. It was working great until a small, thin, transparent, plastic film strip came out with a printed page. It has two small holes on either end that seem to connect to two pins on either side of the printer. I tried to re-attach it, but it won't stay. Now the ink cartridge slams back and forth inside the printer whenever I start it or try to print something. Can I fix this? Is it worth paying to get it fixed?

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert whose answer gotĀ voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 59 Answers

Try to cut off a thin plastic strip. just try to copy that. it basically guides the cartridge on where to print. also i remember that it should have a spring connected to the holes.

Posted on Oct 04, 2007


1 Suggested Answer

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My 2 year-old pulled a thin transparent plastic strip out of our dell photo 944 printer, and now it no longer works. The plastic strip appears to be the only thing he did. Where does it go, and how do I...

The plastic strip you are referring to is the mechanisim to move the cartridge carrier back and forth, you may need to take it to a certified technician to see if it can be replaced or if not damaged put back into the printer.

May 28, 2010 | Dell 944 All-In-One InkJet Printer

1 Answer

Error message 1200 Dell AIO 922 printer

Buy and HP. Seriously though, you can look in the printer and should see a small thin plastic strip that looks tinted and sits behind the path of the print cartridge carriage. This strip has many vertical lines the printer counts to know it's position on the path. If this is dirtied with ink, a common problem, the printer can skip lines due to an inability to shine light through and count them. If this look inky, wipe it with a damp paper towel and COMPLETELY dry it. Unplugging the printer while the carriage is in motion will give you the ability to slide if freely. Good luck.

Mar 23, 2010 | Dell 922 All-In-One InkJet Printer

2 Answers

A plastic strip seems to have out fallen; its the

If it's the transparent strip that fell off from the assembly, it's called the encoder strip. It is, somewhat, related to sending information to the carrier's movement on the carrier shaft or the silver rod accross the printer. I'm afraid that can't easily be fixed. But, it would be better to contact Lexmark for assistance. They may be able to help you with that. Hope I can help more on this.

Mar 22, 2010 | Lexmark X5495 Printer

2 Answers

Dell Photo AIO Printer 924 - Printer Busy

Might need a new printer. Lexmark printers can be troublesome.

Jul 14, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Dell AIO 924 Carrier Jam Problem

To clean the encoder strip, perform the following steps:
  1. Power down the printer and unplug the power.

  2. Lift the cover on the printer.

  3. Using a dry, lint free cloth, pinch the encoder strip on the right-hand side of the cartridge carriage and pull your fingers across it toward the right-hand side of the printer99d8177.jpg
Figure 1: The Encoder Strip to the right of the cartridge carrier. The encoder strip is a narrow band of clear plastic and can be difficult to see without direct lighting.

  1. Plug in the printer and power it on.

  2. Open the cover to allow the cartridge carriage to center itself.

  3. Using a dry, lint free cloth, pinch the encoder strip on the left-hand side of the cartridge carriage and pull your fingers across it towards the left-hand side of the printer. 43e0b19.jpg
Figure 2: The encoder strip to the left of the cartridge carrier.

Nov 16, 2008 | Dell 924 All-in-One InkJet Printer

2 Answers

Carriage jam

try to clean film stripe between the carriage(transparent plastic)

Nov 07, 2008 | HP PSC 1610 All-In-One InkJet Printer

1 Answer

Dell AIO 924 ink jet printer

just go in to the printer properties and select the proper printsize you want.
if you want to change the size of the words just select the document by pressing ---CTRL + A--- togrther and it will be selected .then on the same page on the upper side you can see the very small arrow pointing towards down just click that arrow and you can select the size of the word you want.


Oct 17, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Printing Problems

to resolve this issue , execute the following steps

1. Unplug the power adapter from the printer

2. open the printer cover and look for the transparent plastic strip behind he cartridge holders, ,wipe the strip using a soft cloth.

3. connect the printer to your computer and on your computer , click on start , All programs , Dell printers, Dell AIO 924 , and then click on All in one center, a new window opens up , Click on maintenance and Troubleshoot tab (which you would find on the top in All in one center) will get a new box for maintenance and troubleshoot, in that you will get an option, Clean to Fix horizontal Streaks , click on that and it will print a page ..

Follow these steps and it will resolve the issue.

Apr 16, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Plastic strip fell off

Hi, if you open the open the printer, unit to gain access to install ink cartridge, if you see the metallic end which has got a hook on both the ends left and right side. the ink cartridge runs between the strip from left to right which should be connected above the ink cartridge meta rod.

< ------------- >metal hooks on left and right above the cartridge rod
======= __ cartridge rod

Let me know for further info.

Feb 05, 2008 | Dell 810 All-In-One InkJet Printer

Not finding what you are looking for?
Dell 924 All-in-One InkJet Printer Logo

Related Topics:

198 people viewed this question

Ask a Question

Usually answered in minutes!

Top Dell Office Equipment & Supplies Experts


Level 3 Expert

2239 Answers

The Knight
The Knight

Level 3 Expert

76140 Answers


Level 3 Expert

13434 Answers

Are you a Dell Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides