Question about HP LaserJet 5550 Printer

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HP 5550dn colour printer

I am about to replace a toner and on display I have a note saying: 'clean fuser input then replace a toner'. could you let me know what I need to do it, where can I find a fuser input...etc. Thank you in advance for any help Kasia

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Re: HP 5550dn colour printer

The fuser unit is at the end of printer section please clean it

Posted on Oct 07, 2007

Re: HP 5550dn colour printer

Check out url for 2 methods of cleaning the fuser input(static discharge bar) to prevent jamming in the fuser.

Posted on Feb 01, 2008

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Re: HP 5550dn colour printer

If you just go ahead a replace the toner cartridge, the 'clean fuser input' message should dissapear There are several reasons for this message related to the toner and the cartridge. Try going ahead and replacing the cartridge and see if that does the trick.

Posted on Oct 06, 2007

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Print a cleaning page During the printing process, paper, toner, and dust particles can accumulate inside the printer and can cause print quality issues such as toner specks or spatter, smears, streaks, lines or repeating marks. Follow these steps to clean the printer's paper path.
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  2. On the printer's control panel, touch the Menu button.
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A Cleaning message appears on the printer control panel display while the cleaning is taking place. The cleaning process takes a few minutes to complete. Do not turn the printer off until the cleaning process has finished. A page will be printed when the task is complete. Discard the page. You might need to repeat the cleaning process to thoroughly clean the printer. Print a few more pages to see if the problem is resolved.

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Cleaning web:
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<Default value>

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HP LJ 5500dn printer-replaced black toner crtrdg,w/OEM tnr crtrdge, recvd control error mssge 'clean fuser input',which we did according to online HP instructions, & another 'youtube'...

Hi Donna

It sounds like the machine still wants a new black toner, normally this message clean fuser input" clears whent he machine reconises a new Original non refilled cartridge being fitted, so it sounds like you have either a faulty cart or a non gen HP cart fitted like a aftermarket or refill. People often get confused that a cart they are using is OEM when in fact it is a OEM empty that has just been refilled or it isnt HP at all usally marked as "for use in HP" so please ensure we are in fact fitting real toners, if you fitted a HP one you would have to tear open the box it comes in.

If it was call I would unplug it from your pc, power it off then on, remove all your cartridges and ensure they are original HP, I'd remove the fuser and clean the discharge lamp area see HERE.
Id replace any consumable that look suss or was leaking. I test via the control panel ie menu/ information/ print supplies status. Can you get a status page out or does the error stop you?

If it still failed the first thing to do would be to replace black toner cart with another as I think your is faulty. If it is real HP then is a gaurantied item so take it back for replacement.

If a tec was their just 3 days ago it too should be covered, most companies like mine allow recall warranty on repair work on same fault if it occurs within 30 days or original call.

Here your user manual and a pic below of what it wants cleaned but mind you normally a new toner clears the message regardless, please note this error wasnt included in original machine realease it was a firmware update that added it so it may not be listed in early prints of manuals for your machine.

Let me know how you go the more info the better




Dec 10, 2011 | HP Printers & Copiers

1 Answer

I have a printer (hp color laserjet 4700dtn) that is showing, on the control display, an error code of 59.30. I have replaced the fuser, however it did not correct the issue

If you are using reman toners, try changing them 1st, remove all 4 and power on. If it asks for the toner, install one at a time and let it ask for the next one. This will also helo isolate the problem toner or fuser.

The 59.3 and 59.4 errors are related to the fuser/delivery motor but were left out of the service manual. A 59.3 error indicates an abnormal fuser motor start. A 59.4 error indicates a fuser motor rotation error.
The fuser is customer replaceable.
Note in the case notes for the CE to verify the customer has power cycled the printer and tried a different fuser before going on site.
Fuser/Delivery Motor
Fuser/Delivery Drive * (see Technicians note below)
* Denotes optional parts
TECHNICIANS: The Fuser Delivery Drive assembly will rarely ever need to be replaced for any issue. If a defective Fuser Delivery Drive assembly is suspected call HP Support for further assistance. The procedure to replace it is not in the Service Manual.
Technician troubleshooting instructions - 59.3 and 59.4 errors
The recommended actions are as follows:
Power cycle the printer and verify error is still present.
Reseat the fuser and power cycle the printer to see if error is still present.
Replace the fuser assembly.
Check and reseat the cable connections at the fuser motor.
Replace the fuser motor.

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Probably dirty contacts on side of cart. Also if you take out drum and cart unit together, clean copper contacts with alcohol and cotton bud, also make sure in machine where they contact is clean

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