I have a very similiar problem with this post. Both my phones did the same thing. I unplugged the batteries and the bases. When I plugged everything back in my 646-1 started working again but my 646-2 still doesn't. It will ring, show the caller ID and I can hear the person but they still can't hear me. Help please!
We had similar problem with XS916 dual cordless models, first one handset went extremely faint for external audio output, then just recently the other handset went exactly the same way, making both pretty well inoperable. Found this blog suggestion worked well, took both units apart (2 micro screws under batteries, then a further 5 inside), took rubber protector off microphone at bottom of unit, gave clean with small art type paint brush & methylated spirits, carefully put back together, both units now work fine as new.
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Today, Nov 5, 2011, we had the same problem. I put the handsets in the bases and unplugged the power cords from the outlets. Then I opened the battery compartments and unplugged the batteries. I then replugged the power cords and put the batteries back into the handsets. I put the handsets back onto the bases and waited for a couple minutes. Then reprogramed the date and time on the # 1 handset. I then placed a phone call to an outside phone and VOILA! They could hear my voice! Hope this helps Earl Sealy even though it is sorta late.
I had this very same thing happen to me yesterday after listening to music with my headphones. After unplugging them, the speaker would no longer work nor the speakerphone.
After trying many things without success, I was finally able to resolve this by plugging back in the headphone cable and pushing the jack around a little bit to the side until I could hear sound.
I did this while trying to place an MP3 just to make it easier. So far this has worked fine. But now I am reluctant to use the headphones any more.
I know your post was several months ago so this may or may not be helpful.
Once water gets inside the phone there is not much you can do about it. If you want you can try what I have done for my daughter many times with good results. Remove the battery, this will help a great deal. Just having the phone powered up is not a good thing while it is wet. After removing the battery allow it to air dry, you can use a hair dryer to speed things up, but be careful not to get the phone too hot. I hold it in my hand and that keeps me from getting it to hot.
Leave the battery out for as long as you can, days would be better than hours. Then put the battery back in and see if the moisture is out of the phone. If this works you are good to go, if not then your phone may be beyond help because of the water.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread. If I've managed to answer your question or solve a problem, please take just a moment to rate this post. If I have helped you, please help me, and rate this suggestion a FixYa rating. If not then please comment to this post and I will try to help you further. Thank you for you support
You need to take your phone to a cell phone repair center and have them replace the headphone jack. The contacts aren't reclosing. If you found this helpful, please post as such. If you take it to the service center, please post this as fixya. TY
Try the "hard reboot". /1/ Unplug power from base station. /2/ Disconnect battery in each handset. /3/ Wait a few minutes. /4/ Reconnect battery. /5/ Re-plug-in power to base station. /6/ Place handset in base station, and wait a few minutes for it to recover. You may have to reset time/date and/or the handset ##.
ok so i have an env phone myself and just today that same thing happened to me. i could only hear my ringtones if someone would call me or text me but i couldnt hear them and they couldnt hear me. so what i did was just closed my phone and on the front of the phone there is that clr button in between the send button and power button and i could hear that lady start talking so i just kinda went up and down on the options. and now i can hear people and talk to them so just try that and hopefully it works for you.