For the first five months I had this, I had no troubles. Then, in the last couple of weeks, when I turn the Ilo on, it will start at the beginning of the alphabet and play one to four songs before cycling off and going through the sorting process again. That obviously takes a lot of time, as I have close to 500 songs on the Ilo. When it's finally done, it will either play one to four songs again before recyling, or it won't even go that far, simply cycling through when I hit the play button. Any ideas?
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This is the worst mp3 player ever invented - i have to tell you this up front. There is no driver, the company does not support the product anymore - I would return it now while you still can.
Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
1) Disconnect from computer, turn it off, hold in volume + button and reconnect it to your computer - continue holding volume + until the Found Hardware Wizard comes up. 2)
REFORMAT FOR WINDOWS MEDIA PLAYER - Erases Everything: Connect your iLo player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "ILO 2GB" (wording may vary slightly), and then select "Format." - this should erase everything, and give you a fresh start.
If you are using windows media player, whatever is on your sync lists will be added to you ilo and what is on your ilo that is not on your synch list will be deleted from your ilo, when you udate your sync.
For example say on your ilo you have only one album from oh I don't know lets say....Beefheart and on your synch list you have the Monkey's greatest hits and five different re-mixes of the Macerana. When you sync up, the WMP should take the Beefheart off you ilo and put on the Monkey's and the remixes. Despite your wierd taste in music, it should do all this for you.
Think of your ilo as just a player and the WMP as the program that takes the music on and off the ilo.
your ILO has somehow lost its file structure. look for a tiny pinhole to reset the device. if none, then remove batteries to attempt reset. if still no songs, then firmware upgrade if possible or copy file structure (using windows) from a friend's ILO.