Bought the laptop for my daughter a couple of years ago. Her HD is fried. I bought her an extended warranty and I have to send it to Nexicore. Their paperwork says to thrown in the recovery cd's. No clue as to where they are. Can I buy them off the net? Will I be able to reinstall windows with it? Is there any way to get back her pictures or music. Lapdog guys say the HD is done.
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If you bought the extended warranty from Best Buy they should have the information saved, if you just give them the name of the person the warranty is under. They should have a database storing all their warranty information.
It could be the video card or the LCD display is going bad. I would suggest contacting HP support regarding this matter. Hopefully you registered it with them when you bought it. Most computers have a one year warranty from the manufacturer. Did you buy an extended warranty with this machine? If you have an extended warranty from the place you bought it, contact them.
I would either call HP or if you got th extended warranty and go back to the store and have the take care of the repairs so you don't void the warranty. You can tell them the mousepad is worn out and it won't move the mouse properly and also explain about the overheating problem, both should be covered under warranty.
Your hard drive (hdd) has crashed/failed and will need to be replaced. There won't be anything you can do this weekend, but on Monday when you call Acer support, tell them you took it to a local tech and he/she checked the hdd and it tested bad, and ask if they can send you a replacement under the warranty if covered. By telling them you had it checked by a professional, it will most likely save you the time of having to send it to Acer so they can take a couple of weeks to tell you the same thing, then send it back with a new hard drive.
The recovery partition is corrupted. 1st option is, You can send your computer to acer repair center in germany. I believe acer have international warranty. 2nd option is to buy the recovery cd from acer, you can installed by yourself.
About downloadable OS, i don't think they have it online.