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New gc2227hek5 will not dispense ice/water

I have a new fridge/freezer Maytag model gc2227hek5. My kitchen fitter and plumber have installed the FF ? which looks fine but we have a problem? The water is connected fine? and it makes ice. However it will not dispense ice or water. The lights on the dispenser panel work, it is NOT locked ?. But simply nothing happens. We have tried it both with and without the filter. Any thoughts? I am wondering if it is something simple or if it will need a service call. thanks!

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Re: New gc2227hek5 will not dispense ice/water

You should call service for this problem. It may be as simple as the wires are not connected to the micro switch but the dispenser will need to be taken apart to see what is going on. If it is new you have a 1 yr warranty and will be covered.

Posted on Oct 05, 2007

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No Water going in to the fridge

Hi Norm,

Most fridges don't need a motor to run in order to dispense water. A simple on / off solenoid on the water line (same for the ice maker) that makes a click when changing from off to on and on to off is usually all anyone hears (the ice maker makes rumbling sounds and you can hear ice falling into the bin - too).

Check for ice. If it has a maker and it is making ice, the problem could be a defective water dispenser switch, solenoid or other circuit component or wire. If no ice, I'd suspect a filter or water supply issue.

Make sure the filter is fully inserted and twisted into place. Many filters have marks to align when 1) inserting and 2) to let you know when it is installed correctly. When sure it is installed correctly - try to dispense water again. Many fridges will dispense water without a filter. Check your manual before trying this though! If not working still, remove the filter and try to dispense water. If you're able to dispense water, the problem is either the installation of the filter or the filter itself. Try to re-install it correctly. Try to dispense water again.

If it still doesn't work - call the plumber back and ask why there's no water. Or - try this yourself:

Locate the point of attachment to the domestic water supply that the plumber used. There should be a valve to turn the water on and off. If off, turn ON. Try to dispense water again.

If that doesn't work - check to see if the fridge has pinched, kinked or crushed the water supply line. You may need to move the fridge forward to gain access to the water line and connection point on the fridge. Repair or replace the line as needed and route in such a way that moving the fridge in or out will not cause it to damage the line again.

Good luck!

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1 Answer

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