Question about SanDisk Sansa e260 MP3 Player

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Error with formatting

I have tried to do a firmware update and every time it almost completes then comes up with a message "ERROR! Application failed to read the version details." So my question is how do i get the version details back on the player. P.S. when i try to format using Disk Managment it stops just before the and says "the format did not complete successfully" Please if u can help me i will be your best friend

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Re: error with formatting

Its not a firmware update you are running, it is a recovery tool. The "application failed to read version details" error is because it is not meant for your device. You have a Rhapsody version and the firmware is different. You will need to call SanDisk for them to email support documents. SanDisk Technical Support 1-866-726-3475 If you are truly trying to format the device, change the mode on the device Settings>Mode or USB Mode, then try formatting again. Best of Luck.

Posted on Oct 07, 2007

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How to update

Before updating the firmware, be sure to verify and complete the following procedures:

Back up all audio, video, image or data files stored in the player to a secure location before changing the firmware.

All contents in the player will be lost when you install a new firmware.

Close all active applications as well as all background applications, including all media players and anti-virus programs such Norton Anti-virus.

Disable the Detector application in Creative MediaSource.

To do so, start Creative MediaSource, click on Tools, Settings, and then Detector. Uncheck the box next to Enable Detector.

Close down MediaSource.

Ensure that the firmware download was saved into the hard drive of your PC, not the player itself. Otherwise, it will report an error message Unable to lock the drive.

To check for firmware version before the firmware download, please refer to the section How Do I Find the Firmware Version on a Creative MP3 Player

To update the firmware of a Creative MP3 player, follow the procedures below.

Download the appropriate firmware from

While at the site, select a region to download from.

At the download page, make sure you select the exact model of your MP3 player.

You can also select your product and firmware from the list below.

Each firmware download is accompanied by a Web Release Note under Show Details.

To find out more on how to install a firmware, click on the Show Details button at the download page, or refer to the README.TXT file if included with download.

Connect your player to your PC and check that it is installed correctly

Double click on the downloaded firmware file.

A window will appear with instructions on how to complete the firmware update.

Creative Zen Neeon 512MB/ 1GB/ 2GB Firmware/Applications Download

Creative Zen Neeon 5GB / 6GB Firmware/Applications Download

hope this helps

Oct 08, 2012 | Creative Labs ZEN Neeon 2 MP3 Player

4 Answers

Won't turn on

some virus affection will cause the application not to work reinstall the application.or it may be due to any circuit failure

Jul 05, 2008 | Creative Labs Zen Digital Media Player

2 Answers

Sony media player error

no ! no softwares are required just take it to a sony authorised service center and get the battery changed

Aug 20, 2009 | Diasonic DMP-200 MP3 Player

1 Answer

Same problem, firmware solution didn't work

Perhaps you didn't follow all the troubleshooting steps precisely? The no-battery, holding Play, & formatting? Try this solution:

When my computer wouldn't recognize my Pearl, these are the steps I followed after downloading the firmware upgrade from

remove the battery,
start the program,
hold the play button while plugging into usb,
release the play button when the term "initializing" replaces "searching",
click the start button to replace the firmware.

You might want to try leaving the "format data" box unchecked the first time. I had to do this twice and format the second time to fix the aac error, but at least I was able to backup my music after the first time.

Jul 12, 2009 | RCA TH1602 MP3 Player

3 Answers


I got help from someone on this site that helped me fix my player. What you need to do (or what I did) is delete all of the RCA files from your computer completely. Then download the firmware upgrade from the RCA website ( Once you finish that download, make sure that the player is not connected to your computer. Begin to press both the "Play" and the volume + buttons at the same time and then plug it into your computer. Then start the firmware updater at the same time; eventually, your computer will see that your player is there and that is basically all that I did.

Dec 21, 2008 | RCA M4208 MP3 Player

2 Answers


It can also be caused by transferring DRM (Digital Rights Management) encoded media files via the drag and drop method. It is recommended that you use the drag and drop method to transfer audio files that are not encoded with DRM. If in doubt, use either Creative MediaSource Organizer or Windows Media Player to transfer your files.
To resolve this difficulty, we recommend that you format the player and transfer the content again. You can also download and install the latest firmware, and select the Format Data Area option during firmware update.
To format a MuVo player, connect it to a USB port on your PC. Open the Windows Explorer, and locate the Removable Drive listing and right click on it. Select Format, and choose FAT instead of FAT32 or NTFS. After the formatting is complete, make sure that you stop your player before disconnecting it from your PC (see above)
To update or reload the firmware for a MuVo player, select the model of your player from below.

This firmware upgrade only works with Creative MuVo Micro N200 players. Do not install this upgrade to other players.
You will lose all content in your player when you install the firmware. Back up any audio or data files in your player to your computer before upgrading the firmware.
Before installing the firmware, please complete the following procedures:
  1. Download the latest device driver if you have not installed any drivers for your player. The file name is MStorage_PCDRV_LB_1_07_00_250.exe.
  2. Connect your player to your PC.
  3. Close all active applications (for example, Internet Explorer, Windows Explorer, or Windows Media Player etc), as well as background applications such as Norton anti-virus applications.
  4. Double click on the file MStorage_PCDRV_LB_1_07_00_250 to install it. Follow the instructions on the screen.
To install the firmware for your player, follow the procedures below:
  1. Download the firmware update, MuVoN200_PCFW_LF_1_20_04.exe to your hard drive.
  2. Connect your player to your PC if it is not already connected.
  3. Double click the firmware upgrade file.
  4. When prompted to set your player in Recovery mode, disconnect your player from your PC.
  5. Remove the battery from the player, press and hold the Play button while connecting the player to the USB port.
  6. Continue to hold the Play button for about 10 seconds after your player is connected to the USB port.
  7. When the Find New Hardware dialog box appears on your PC screen, release the Play button.
  8. If this is the first time a player is installed as Player Recovery Device, Windows will find a Player Recovery Device (or USB Device), and prompt you for drivers. Click on No , and select Do not search. I will choose the driver to install. Windows will install the necessary drivers automatically.
  9. Double click on the downloaded firmware again (MuVoN200_PCFW_LF_1_20_04.exe) to update the player's firmware.
  10. During the firmware update process, make sure to check the box next to Format Data Area under Download options.
  11. n200_switchoff1.jpg

Jan 21, 2008 | Creative Labs MuVo Micro N200 MP3 Player

4 Answers

Flash errror

I was having the same problem as the rest after hooking my RCA S2001 MP3 player up to my new computer that is running Windows Vista Home. I did the following to fix my MP3 player on my old computer which is XP Home.
I fixed my player by loading the latest firmware version (1.5 at this time and can be found at ). After you load this application to your computer you access the update device application from the start menu/programs/RCA digital Audio Player/Jet/Update device. One thing that I had to do that had not been mentioned yet in this forum was selecting "Format data area"
Doing this wipes your device completely clean but it allows for you to keep using the device. The update device program will give you additional information after the update and format.
This should fix your device if not contact RCA through the same website above to ask additional questions.

Jan 06, 2008 | RCA JET S2002 MP3 Player

1 Answer

Error Message

This just sounds to me like you have a slight error. You may need to update your firmware/drivers or formatting.

One of those solutions should fix your problem.

To update your firmware you will need to visit your mp3 players manufacture, I have found your firmware all you will need to do is visit this link and download the firmware/drivers -

Once your on the website choose your mp3 player ect.. then click download.

If that doesn't do the trick my final solution is to format your mp3 player then update the firmware/drivers.

To format a basic way follow these steps. First click on "Start" - then go to "My Computer" - then look for your mp3 player if the name hasn't been customized it will come under the name of "Removable Disk" - once you've found it right-click on it then click on "Format".

Once you've formatted then do the first solution surgested. which was install the firmware/drivers. Once you've done that upload music back on to your mp3 player then see if the problems be fixed.

Good luck. Hope my solutions were helpful.

Oct 26, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

MTP DB Mismatch Format? Please Delete More Than 4.0 MB

most reliable way to clear the device is to use the firmware update utility.

version 1.005a can be downloaded here

Aug 21, 2007 | SanDisk Sansa c150 MP3 Player

14 Answers


Go to my computer and right click them seclect format.

Jun 08, 2006 | i-Bulldog IMP-90 MP3 Player

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