Question about SanDisk Sansa e260 MP3 Player
I have tried to do a firmware update and every time it almost completes then comes up with a message "ERROR! Application failed to read the version details." So my question is how do i get the version details back on the player. P.S. when i try to format using Disk Managment it stops just before the and says "the format did not complete successfully" Please if u can help me i will be your best friend
Its not a firmware update you are running, it is a recovery tool. The "application failed to read version details" error is because it is not meant for your device. You have a Rhapsody version and the firmware is different. You will need to call SanDisk for them to email support documents. SanDisk Technical Support 1-866-726-3475 If you are truly trying to format the device, change the mode on the device Settings>Mode or USB Mode, then try formatting again. Best of Luck.
Posted on Oct 07, 2007
Tips for a great answer:
Before updating the firmware, be sure to verify and complete the following procedures:
Back up all audio, video, image or data files stored in the player to a secure location before changing the firmware.
All contents in the player will be lost when you install a new firmware.
Close all active applications as well as all background applications, including all media players and anti-virus programs such Norton Anti-virus.
Disable the Detector application in Creative MediaSource.
To do so, start Creative MediaSource, click on Tools, Settings, and then Detector. Uncheck the box next to Enable Detector.
Close down MediaSource.
Ensure that the firmware download was saved into the hard drive of your PC, not the player itself. Otherwise, it will report an error message Unable to lock the drive.
To check for firmware version before the firmware download, please refer to the section How Do I Find the Firmware Version on a Creative MP3 Player
To update the firmware of a Creative MP3 player, follow the procedures below.
Download the appropriate firmware from http://www.creative.com/support.
While at the site, select a region to download from.
At the download page, make sure you select the exact model of your MP3 player.
You can also select your product and firmware from the list below.
Each firmware download is accompanied by a Web Release Note under Show Details.
To find out more on how to install a firmware, click on the Show Details button at the download page, or refer to the README.TXT file if included with download.
Connect your player to your PC and check that it is installed correctly
Double click on the downloaded firmware file.
A window will appear with instructions on how to complete the firmware update.
hope this helps
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