Question about SanDisk Sansa e260 MP3 Player

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Error with formatting

I have tried to do a firmware update and every time it almost completes then comes up with a message "ERROR! Application failed to read the version details." So my question is how do i get the version details back on the player. P.S. when i try to format using Disk Managment it stops just before the and says "the format did not complete successfully" Please if u can help me i will be your best friend

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Its not a firmware update you are running, it is a recovery tool. The "application failed to read version details" error is because it is not meant for your device. You have a Rhapsody version and the firmware is different. You will need to call SanDisk for them to email support documents. SanDisk Technical Support 1-866-726-3475 If you are truly trying to format the device, change the mode on the device Settings>Mode or USB Mode, then try formatting again. Best of Luck.

Posted on Oct 07, 2007


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