It sounds as if the printhead needs cleaning. There should be an option on your printer for doing this. You may need to run this a number of times. If that fails to work, then its possible that ink has clogged the jets. Time to replace it.
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Recommended that you have a tech come out and look at it might have a bad LED assy. for the Magenta Image unit. All other color print OK? Can you print gradation test pattern for each color in service mode? Meter count, details, stop 00 stop 01 Test Output Gradation pattern select magenta. If you open the side cover after printing a document with the color magenta try to catch a print of paper do you see the color magenta on the transfer belt if yes the drum is ok could be the transfer belt magenta 1st transfer roller on the belt replace the belt assy.
Tri color cartridge contains Cyan,Magenta & Yellow color inks, mono cartridge contain black ink, combination/mixing with these inks desired color out put will prints on paper.. If any one or more inks are missing/dried, result mis matched print outs on paper.
In your case I feel it's Magenta ink is not firing..,nozzles may clogged, try to clean the nozzles with solvents & try it...If no result ,. replace the color cartridge..
Dirty mirrors will gives you dull color images..It seems color combination faulty..
chk original cartridges installed? or refilled cartridges?
Take supply status page..
chk colors..If color is dull(light) clean laser scanner assembly mirrors.
Do the color calibration..
Print from other file..
You are more than likely out of magenta (red) ink. That printer uses a tri-color cartridge, and it has cyan (blue) magenta (red) and yellow ink. Green is blue + yellow-therefore you do have those two colors; since it will not print anything red or black you will need to replace both cartridges.
If the printer gives magenta instead of red you have a problem with one of the other colors. Magenta needs other colors to print red. Print a cofiguration print and check witch color is bad or missing. Replace the cartrridge of the missing/bad color
Hi there. The reason for your problem is that the colour cartridge contains cyan, magenta and yellow ink, plus a black cartridge of course. All the other myriad colours are produced by mixing these four basic colours. So, if you print red, it requires ink from both the magenta and yellow cartridges. Thus if your red produces a yellow print, it means your magenta is not printing. This can be due to a number of reasons, mainly an empty or faulty magenta cartridge or blocked magenta print nozzles.
If you wish me to help you with sorting out the lack of magenta, please post a new comment to this effect.
Red is a combination of Magenta and Yellow. Print a nozzle check and observe for Magenta, Yellow and cyan. If the three colours are printed, no problem with the cartridge. Then it must be the problem of seeing colours in your monitor. .