Question about Fisher and Paykel Active Smart E522B Bottom Freezer Refrigerator
I'm not exactly sure of my F&P model but it's one of those bottom frizer ones (around 3 years old). Recently it started to beep in middle of the night for no apparent reasons. I found out that if I press the temperature button inside the fridge it shuts it off. But the next night it does the same thing. What should I do?
My fridge (E440T but I believe the E522B is similar) also had a broken fan wire. I pulled off the panel and re-soldered the wire. I also created a document for others to follow if interested at http://www.accentis.com.au/downloads/misc/How I fixed my Fisher and Paykel Fridge Active Smart Fridge.pdf
Thanks to all postings on this site - it really helped a lot.
Posted on Oct 26, 2008
I have a solution - albeit a temporary one for anyone else that strikes this problem...
Although not mentioned in the Australian version of the instruction manual, the fridge has a 'sabbath mode' for the jewish faith. During sabbath, the use of electrical appliances (phones, elevators etc is not allowed). If you put the fridge into sabbath mode, the internal light will not go on when you open the door (nor will the control panel lights), but also, the beeping will stop as all alarms will be deactivated.
To activate the sabbath mode, press and hold down the main button on the rear wall of the fridge compartment for about 10-15 seconds. The light will go out. The fridge will stay in sabbath mode for 80 hours (as the sabbath is 72 hours as far as I know), long enough to get some sleep...!
If you haven't fixed the fridge in this time, you can put it back into sabbath mode again. To go without the light for a short length of time is a small price to pay in return for getting some sleep. If you want to take it out of sabbath mode, press and hold the same button for the same length of time.
Posted on Dec 22, 2007
Funny thing. My Fisher and Paykel has had the same problem twice.
It is now 7.5 years old. After 6 years, it started beeping and the control panel was acting very strangely .. red lights, flashing green lights, all the lights looked wierd. Sometimes you'd open the door and the light wouldn't come on. Sometimes the fridge temperature wasn't cold enough. Anyway, the way I fixed it was as follows:
I basically kept turning the fridge off, unplugging it at the wall and waiting a few hours before turning it back on, and this solved the problem. When you turn the power back on, you hear the standard reset tone coming from the controller. The fridge went back to normal... for another 16 months or so.
This week, it started beeping again, but much more frequently. For 3 days, I'd been turning it off and on again, but it just keep beeping insanely within an hour or two. I tried following the instructions in Solution #4 in case my fan wasn't working. I turned the fridge off for 6 hours, emptied the freezer, took the back panel off but the wires to the fan looked fine. When I turned the power on, the fan worked perfectly.
Whilst I had the freezer open and the back panel removed, I ripped off large bits of loose ice behind the back panel and wiped down my freezer before putting the back panel on and the middle shelf in.
I powered the fridge up and its been working perfectly again. I think I just needed to defrost the freezer and give the fridge a good rest.
Posted on Nov 03, 2009
After our E522B started the flashing red light and beeping thing described by others, our first step was to ring F&P, who wanted $120 or so for someone to come out and scratch his head, plus more to actually fix it.
Second step was to look here, and study the excellent PDF from Tony. Pulled it apart, and found that the fan had struck the ice buildup and shattered a blade. Calls to F&P and various others turned up prices between $80 and $120 for the complete back panel. They refused to supply the fan only.
The fan is a Sunon KD1209, but with a BTB1 rather than the PTB1 suffix on the otherwise identical $8 block fan. Burwood Appliances did have these fans available, but were demanding $60. Outrageous given the dearest block fan is less than half that price.
I dug up an old fan that was lying around, cut the wires close to the old fan and spliced the two leads together, which gave me a double-length lead. Then I looked at ways to mount the block fan on the back panel. Not wanting a rigid mount, I though Silastic was the answer. A test fit reveals that the curves in the two halves of the panel mean the block fan would best fit at an angle.
I've now sat the fan temporarily in the hole, without any mounting at all, and reassembled everything, and all appears to be working perfectly. I may or may not go ahead with gluing it in in a day or so, when I try and remove the huge slab of ice in the back of the freezer.
I took a few photos:
http://fulvio.jovianprojects.com.au/FridgeFan/DSC03484.JPG shows the broken and new fans sitting on the back panel.
http://fulvio.jovianprojects.com.au/FridgeFan/DSC03485.JPG shows the block fan sitting flush is quite a bit taller than the old fan.
http://fulvio.jovianprojects.com.au/FridgeFan/DSC03486.JPG shows the fan slid into the hole at an angle and the back panel reassembled.
http://fulvio.jovianprojects.com.au/FridgeFan/DSC03487.JPG shows the fan from the back of the panel.
I was a bit disconcerted to find the fan is actually blowing air INTO the freezer compartment, but I did find posts indicating this is correct, and there is another fan which pulls air into the fridge section. I don't know where this fan actually is, whether it also will fail, and how hard it is to replace if it does.
Posted on Dec 18, 2009
This continuous beeping problem has just struck my 4-year old F&P fridge (inox range, with freezer at bottom). Problem commenced immediately following a power failure. The beeping commences in the middle of the night, then 6 hours later, then 6 hours after that. Fridge is messing up the quality of sleep of whole house - it's just fantastic (not).
Posted on Jan 23, 2008
I too have had the beeping occur, my f&P fridge. And funny enough it too is just over 3 years old.
We just moved house, and thats when the beeping started.
So im thinking (after checking the seals and user manuals and everything) that it may be the fan and wires as described above.
Now the hard part. Finding a service technician that wont charge an arm and a leg for a product that seems to perhaps have a general defect.
Posted on Jan 08, 2008
Insomnia, i might have a solution for you.
Look at the temperature monitor in the back wall of your fridge, if it is the freezer compartment that is flashing it may be a bad seal.
The problem with mine was the seal on the hinge side was folding over, creating a small gap when closed.
I carefully pealed off the freezer door seal and rotated it 180 degrees and put it back on.
It has been a full day, the flashing has stopped and so has the beeping.
Posted on Nov 19, 2007
After getting ours fixed last year, it started up with the beeping again about 11 months later - evidently the fridge is fatally flawed and even the F&P technicians can't do a proper fix. We have now solved the problem permanently - ditch the F&P rubbish and buy a Mitsubishi. I'm never going to buy Fisher and Paykel again - buy New Zealand for New Zealand is all very well, but not if the quality is worse than that of foreign-made products. Better brush up your quality, Kiwis!
Posted on Nov 04, 2008
Along with solution number 4 mine is now beeping twice everytime I open either door. Fisher paykal said have someone come out and look at it. We bought it from Bray And Scaarf here near washington DC. My prediction is that it will between two and 3 visits for them to fix it. They have been unable to replace a tiny white cap that holds the butter dish cover in place after 3 visits already. I finally called FP in new zealand and they are sending me the part since I have had to take 3 days off of work already to replace a 10 cent part! -
Posted on Nov 03, 2008
I followed tony 439 advice and now my fridge is working great. Thanks mate
Posted on May 27, 2010
My Fridge beeps just twice everytime I open the fridge door (not the freezer). If I switch the power off and on again it stops but starts up agin in a couple of days. Anyone know what the beeps mean?
Posted on Oct 24, 2008
I have a E406b model and seem to be having a unique problem with mine.
I get a constant beeping.. itl just beep for hours non stop.
sometime it occurs randomly, sometimes it occurs if i open and close the doors quickly (eg open the top door 4 times within a few seconds)
My fridge compartment light (on the control panel) flashes, and when i press mode to selext the freezer that light flashes too.
however I dont get any flashing temperature lights when the beeping is occuring, and I dont see any red lights (have put it into service mode so can confirm the light does work.
Ive woken up a few mornings to find the fridge warm and the beeping going - i presume the beeping kicked off in the middle of the night.
however if i press any of the internal buttons while its beeping the beeping will stop, and seems to run fine
In thinking it might be a compressor overheat, or a relay overheating ?
does anyone have that Tony document? the link is dead
Posted on Dec 27, 2016
They have been unable to replace a tiny white cap that holds the butter dish cover in place after 3 visits already. I finally called FP in new zealand and they are sending me the part since I have had to take 3 days off of work already to replace a 10 cent part!
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Posted on Nov 29, 2016
My Fisher and Paykel E402B has been happily functioning without incident for over 11 years. Until now.
I defrosted it in the latest move as the freezer ice had started to push the back panel forward, so much so the drawers were starting to bump it. I had the panel (rear of inside freezer) off and got all the ice out.
Once plugged back in the thing ran ok for about 20 hours, then screamed like a smoke alarm until my wife opened the door and pressed one of the buttons.
Alarm code is the "top" light that indicates fridge section (Mine is a freezer at the bottom model) is constantly flashing, and no lights on the temp gauge.
Freezer functioning just fine at suggested -18 degrees, but fridge warming to nearly 10 degrees.
So I get googling, find my way here and have investigated both fans. One in rear of freezer and the other in section between fridge and freezer.
Both are functioning. Checked this by holding the magnet to door sensor and visually confirmed fans function.
Another useful tip, I tried the Sabbath mode idea, knowing my model did not advertise it (approx a 2003 model) using suggestion above I held all three buttons down for 5 to 10 seconds. Sent the fridge into an absolute fit, with the temp gauge turned a red light at the bottom and kept cycling thru green lights like some sort of factory reset. I let this continue for several minutes before deciding the thing was well confused and not going to recover.
Off at the power point, count to ten, back on and alarm returns.
Has anyone found the Alarm code for these things?
As keen as I am to replace fans myself I fear this is something more.
I have run a test over night and the fridge fluctuates between -10 and 10 degrees. So cool air gets in there, thermostat not controlling it very well.
Meanwhile freezer maintains -18 degrees
Posted on Feb 04, 2015
I have just had a similar problem with my 9 year old F&P E522B. It started beeping continuously in the middle of the night, and when I went to look, I saw on the control panel where Active Smart is written that a red light and a green light were flashing alternately.The green lights normally show you what coldness setting you have set for the fridge and freezer compartments. It turns out that they double as lights that show you an error code when there is a problem.
I called in the F&P serviceman. He said the red light just means there is a fault, and that the green lights come on to form a binary number, with the bottom green light being a 1, the next one up a 2, the next 4, the next 8. In my case only the 2 position had a green light flashing, indicating a fault code 2. This indicates a failed defrost heater element, he said. In fact he had brought one in from his van as soon as he arrived, so confident was he of the diagnosis.
He took off the back panel in the freezer compartment, after first removing the side panels to which the bin slides attach. He exposed the evaporator and melted all the ice off it with a steam gun, after first asking us for an old towel to put below the appliance. Then he replaced the element, and to stop the error code showing he forced the fridge into a defrost cycle, as it won't cancel the error code until it has successfully completed the cycle. He reassembled and charged us the fixed callout fee of $135 plus the $58 cost of the new element. He left behind the old element plus the installation instruction sheet from the new. Having examined the sheet, and seen what he did, I am pretty sure I would not want to have tackled this myself, even if I had known how to interpret the error code.
The product code for our particular E522B is 21510-C Apparently this product code, rather than the model number, is the correct thing to quote if you are ordering parts.
I consider this was a good experience with F&P service. I only reported the problem early this morning, and by 3pm he had come and fixed it. He was originally booked in for tomorrow afternoon, but F&P said if he could find the time he would try to get it done today, and sure enough, not long after noon they rang us to say he would be there in an hour. The guy himself was cheerful and communicative, and said he would far rather be fixing it today than tomorrow! Great attitude.
He said this element is the most common part to fail in this type of fridge, in his experience.
I've attached a scan of the defrost kit instructions, in case it helps anyone.
Doncaster East, near Melbourne, Australia
Posted on Jan 05, 2015
Same story. 10 year old F&P. Beeping with a flashing freezer light.
Removed the panel at the back of the freezer. Broken red wire. Resoldered and covered the joint with heat shrink tubing. Back in business. Many thanks to tony439 above whose PDF guide is still downloadable. Gotta love the inter webs!
Posted on May 23, 2014
Had the night bleeping problem with a 10 year old F&P, followed Tony's PDF and had it fixed in 15 minutes, no cost . Thanks Tony, you are a legend!
Posted on Aug 11, 2013
My f + p fridge beeps all night. fan has been replaced, so its not that . Any ideas?
Posted on Feb 02, 2010
Same problem so followed the instructions about de-frosting with no success. Temperature control got worse, food in fridge going off, frozen food thawing so eventually called F&P who are $121 call out + parts no extra charge for labour not call-out plus labour as originally quoted. He came within the specified time, replaced the heating element for the freeze/thaw cycle. cost $180, fridge now very quite and working- all happy!
Posted on Jun 09, 2009
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Posted on Jan 02, 2017
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