Question about HP OfficeJet 7410 All-In-One InkJet Printer

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HP 7410 Solutions Center software for Vista

My 7410 worked fine with XP, but when I tried to use it with Vista, the Vista software update (Solutions Center (SC) scanning software) would not function. I've spent day-after-day over the last six months on the phone with HP tech support doing the same things over and over with no luck. My real frustration comes because their tech support won't even admit there is a problem. I KNOW they know there's a problem because I've read about many users with the same experience. I've asked to be escalated. The TS rep said he would, but no one ever called me. This trying to get help from HP has been going on since April 2007. Someone at Microsoft helped me with a couple of workarounds using the hpqscnvw.exe file, and of course, I can type the IP address into a Web page and use part of the scanner features. The problem is using the IP address allows me to scan to a .pdf document, but not use the automatic document feeder, and using the hpqscnvw.exe file allows me to use the document feeder, but not scan to a .pdf file. The SC is what I need. I spent days on Chats with HP tech support in the spring without any resolution. Finally, I gave up until today, thinking maybe by now HP had fixed the Solutions Center software glitch. Not so, and tech support is still not admitting that there is a problem. I could understand if they would just admit it and tell me when they expected a fix. I would wait and reinstall the software then, but this refusal to admit there?s even a problem really has destroyed my respect for HP as a company. I was a real HP user until now, even recommending their products to friends, students, etc. NO MORE!!! I'll not buy HP again, nor will I recommend them. I?m soooooooooo frustrated. Has anyone here had this problem or found a fix for this yet?

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  • cme2daa Oct 14, 2007

    Yes, I get an error message when I open the Solutions Center and try to scan. I click on Scan a Document; then I click Scan. I can hear the printer starting to function. Then the error message pops up. It says, "hpqscnvw has stopped working." I know it works because I can click on the hpqscnvw file and use it. The problem is I can't scan to a .pdf file using this workaround.

  • cme2daa Oct 28, 2007

    To mdfaheem

    Please note, as posted above, we've tried installing the Vista software. It doesn't make the Solution Center work. The Tech Support at HP has had me do this installation numerous times without success or explanation for the lack of success.

  • cme2daa Oct 28, 2007

    Please note, as stated above, I've downloaded and installed the Vista software many times. It does NOT help. The Solutions Center does NOT work. I've even done this numerous times with HP Tech Support. It doesn't work then either, nor do they offer any explanation for this problem. They simply ignore that it exists.

  • cme2daa Nov 10, 2007

    To Cyrel

    I have a Tablet Notebook, but not a USB Graphics Tablet (Or I don't think I do. I'm not sure what that is). Could you give me more guidance?

  • VinMeister Dec 06, 2007

    Every time I try to scan I get the following error message: "You need to install or run HP software for this feature". I've uninstalled & reinstalled the most up to date software & drivers on numerous occasions only to be able to make maybe one scan & then the machine goes back to the same error message. I even switched from a wireless connection to an ethernet connection which has not helped. Please let me know when you have found a fix for this issue.

  • tjsk Dec 11, 2007

    i have a workaround for Vista tablet PC users, 32 and 64 bit. you must disable the "tablet pc input service" from Services. then, Solution Center will work. this also works on regular PCs using a Wacom tablet.

    i have a 7410, 6310 and a 6180 and all of them have this one problem in common. i have asked HP TS to publish this fix, but they didn't. with so many Vista users and HP AIOs out there, HP definitely knows something is wrong by now.

    note: my wife's 32bit Vista Home Prem. didn't have any problems with HP solution Center at all...hmmm,,,,?

  • cfeyt Jul 01, 2008

    Same problem. I get a little traction when I reload the driver. My IP also resets from time to time and when I loose power, a real hassel.

    cfeyt@bellsouth.net



  • Elsi Aug 31, 2008

    try to scan the promp says No Scan Options you need to install or run HP software for the feature

  • bigmike3950 Jan 09, 2009

    I have the same problem using the HP All in one 5740.

  • Anonymous May 04, 2009

    hp soultion center thinks we are on a network and will not recognize the scanning device

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I have to agree wholehearted with the first post here.   I too have been totally frustrated by HP's flat denial of a problem here, despite reporting extremely detailed error information, including memory crash dumps.  This is a widespread problem, yet everyone's efforts to get the issue escalated past the level one "support" have proved completely fruitless.

I've been a long time supporter, but I am now totally disillusioned with HP, and vow never to buy one of their products again.

Posted on Oct 21, 2007

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Instead of using the 7400/7410 (somewhat generic driver), use the driver for the HP 6500 instead. Many of your problems will go away. After installing the 6500 driver, go to Properties, then to the "Device Settings" tab. Set the upper tray for whatever special paper you have there (such as envelopes or letterhead). Also, set the "duplex unit" option to "Installed". I am very happy now.

Posted on Aug 28, 2008

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The CD which has shipped with the Printer contains the XP compatible software. In order to use the all in one in VIsta operating system, You have  to download ad install the VIsta compatible hp software, Whose link is this
ftp://ftp.hp.com/pub/softlib/software8/COL18476/mp-47754-1/AIO_CDB_Full_Network_enu.exe

By installing XP compatible software, we cant update it to vista compatible software by visiting hpcom or any other sites

Posted on Oct 28, 2007

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Had the same problem with HP OfiiceJet j4680 on a friends puter system. Looks like HP still has programming difficulties with their people. I installed their latest fix dated Nov, 2009 and am here to say it STILL does not work! The system is a brand new Dell with Windows Vista Home Premium X64. A quick uinstall of HP Solution Center did the trick. Too bad, looked intersting. HP is not the only printing Solution out there.

Posted on Jan 06, 2010

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Here is a work-around that I created. It's a simple AutoIt script that turns the Tablet PC Input Service on or off (so that you can scan while the service is off).

HP Officejet and Wacom Tablet Incompatible (by blog, includes downloads)

Posted on May 20, 2008

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The problem is that instead of re-writing the SC software, it just keeps getting updated while piling on more complex features and backwards compatibility with older printers. Notice that the SC exe is still named hpdirec.exe after its original name HP Director. You may be able to scan from Adobe itself, otherwise the real solution is to re-install Windows.

Posted on Apr 15, 2008

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HP Officejet Pro L7780 All-in-One operating in Vista Home Premium 32 bit had same/similar problem - at first scanner worked but not the printer & fax then printer/fax working but scanner not & hpqscnvw stopped working message from Windows

After fruitless but always polite responses from HP telephone helpline and far too many hours wasted the solution no 5 above downloading the XP compatible software & installing it finally worked for me

Thanx

Posted on Apr 08, 2008

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I thought I was reading my own writing in the first post! It's IDENTICAL to my experience. Promises to escalate to "level 2" support and then no communication. I've used their online support on at least 10 separate occassions, and have yet to have any success. It gets to the point, where you can tell they know they can't help you and they dump by "requiring a reboot" after yet another 'level 2,3,4' uninstall/install, removing TSR programs, or some other approach that doesn't work. Their complete denial of a problem and ineffective technical support has completely destroyed my preference for HP products.

Posted on Apr 04, 2008

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Unplug any USB Graphics Tablets. This solved my problem with HP's J5780 All-In-One with the same error message when scanning.

Posted on Nov 10, 2007

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HERE'S THE STORY. HP DID NOT DO THERE HOMEWORK AND THEY NEW THAT A NEW OPERATING SYSTEM WILL BE COMING OUT SOON. WHICH IS VISTA.

I SPOKE TO THE HP TECH AND SO FAR THERE'S NO SOLUTION FOR THIS. BUT I WAS TOLD THAT BECAUSE OF THE ONGOING COMPLAINTS THAT, THEY WILL HAVE A DRIVER THAT WILL WORK WITH VISTA.

HERE'S MY SUGGESTION.

IF YOU NEED TO USE ALL OF THE FEATURES OF YOUR PRINTER. INSTALL A SECOND OPERATING SYSTEM ON YOUR HARD DRIVE.

ALL THE FEATURES WORKS XP.


IF YOU DON'T KNOW HOW TO DO IT, HAVE A TECHNICIAN DO IT FOR YOU.

Posted on Dec 06, 2007

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Hi, what happens when u open solution center do u get ant error message

Posted on Oct 04, 2007

  • santosh B C Oct 04, 2007

    sorry any error messages

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1 Answer

I need a OfficeJet 7410 installation CD because my HP Director software no longer shows any scanning options in the opening screen. Can't use scanner from PC. Thanks, John


Hi,

HP has now changed the HP Director to HP Solution Center with extra features. Downloading the latest software will help you install the new HP solution Center.

You have not mentioned the PC operating system like Win XP, Vista, Win 7.

Click on the download link below to launch the HP software and drivers page.
Choose the operating system to download the software for your printer
Download Page

Nov 03, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Problem is apparently HP solutions center. I have a 6940 printer and 4850 scanner. I finally got the printer to work, but it reinstalls the printer drivers at every startup. When I try to scan, the link...


Try uninstalling the drivers for the scanner and the printer. Restart the computer without either the scanner or printer pluged in. After restart install the drivers and only plug up the USB cable for each device when asked by the software.

Jan 21, 2010 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

Fax services not available from Computer


I work with Hp
It is not that you cant fax from the solution centre
but the fact that windows vista has an updated version of the registry which
will not allow faxing from the pc unless you have windows Vista ultimate.
Im not trying to blame Microsoft instead of Hp but I have taken calls where customers cannot fax using hp solution centre in vista and I started checking the registry and there is one component in Windows Vista Ultimate that is present which willl allow you to fax but This same registry entry is not there in other Windows Vista's.
That is why I prefer using windows Xp rather to Darn Vista

Jun 19, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Looking for the "HP Solution Center" icon


Printer assistant replaced Solution Centre a few years back. Either one will be in the full software download from HP
The link will give you more information

https://support.hp.com/us-en/document/c02463264

Mar 04, 2018 | HP OfficeJet 7410 All-In-One InkJet...

2 Answers

No HP devices detected. HP Solutions Center will close now.


It might help to uninstall the HP devices through the Device Manager, and then restart the computer. Let the computer try to detect the HP devices and install them and the drivers needed. You might want to have any software discs handy in case you have to reinstall any software that came with the printer, etc.

Feb 12, 2009 | HP Computers & Internet

1 Answer

Can't load software on new computer that is running Windows Vista


Did you download the Vista driver from HP? Here's a link:

7410 W/Vista downloads

You will need to uninstall the printer and any software you have already installed first.

I noticed that there is also a critical update for Vista users near the bottom of the list.

Jan 26, 2009 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

No HP devices detected. HP Solutions Center will close now.


when it hangs,right click the task bar and open task manager and from the process tab stop the file wrapper.
In device manager click on view and select show hidden devices.
U will see and imaging device keep updating it and

Oct 22, 2008 | Office Equipment & Supplies

2 Answers

No HP Devices have been detected. Solutions Center will now close.


It may happen if you are using HP Scanjet 5590 scnaner on windows XP. I suggest you to completely uninstlal the scanner software and then install the version 9.0 from the below link. It is the updated version for Vista but work on XP system..

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15179&prodSeriesId=377689&prodNameId=377691&swEnvOID=2093&swLang=8&mode=2&taskId=135&swItem=sj-49436-1

Also, please connect the scanner only when it prompts to do so.
Hope it will work and 5590 scanner works with XP.

Aug 13, 2008 | HP Scanjet 5590 Flatbed Scanner

1 Answer

No HP devices detected. HP Solutions Center will close now.


Unistall the software you have for it now. Go to HP.com and look for Vista drivers for your printer.

May 21, 2008 | HP Photosmart 2710 All-In-One InkJet...

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