Question about Frigidaire GLRS234ZA Side by Side Refrigerator

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Only can get crushed ice no matter what setting is on

I only get crushed ice no matter what setting I have it on. When it's on the cube setting, crushed ice still comes out. What part needs to be replaced to resolve this issue? Is it the motherboard which controls the settings?

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Re: Only can get crushed ice no matter what setting is on

Take the ice container out of the freezer, there is a metal rod that sticks out behind the ice container, You should be able to move this up and down to open a flap in side front of container to allow whole cubes to get through. In rear of freezer there is a hole that this rod sticks into. You will see a plastic square shaped actuator hanging down. It sould be completely down, and you should be able to move it up and down easily with your finger. If not then it is either frozen or it has failed. If it seems to be hanging about half way down, take a hair dryer and warm it enough that you can move it up and down. Once it is all the way down, reinstall ice container and try for cubed ice again.

Posted on Oct 03, 2007

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This answer probably comes too late for you (you posted the question 9 months ago), but I want to record it here for posterity, since I had the same problem, and searching on Google for it brought up your question.
Anyway, I managed to fix this very problem by removing an ice cube that was wedged in the ice dispensing mechanism. The way this unit works is that it pushes the ice cubes through the mechanism, which always rotates the "crushing blades". When you select "cubed" ice, a lever opens up the exit chute wider, which causes the blades to simply push out the ice cubes as they pass through. When you select "crushed" ice, the lever closes the "exit" for the ice cubes to be narrower, so that the ice cubes can't be pushed through by the blades, and instead get crushed by them. I had an ice cube wedged in there that had the same effect of closing the exit to be narrower. Removing it fixed the problem.
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