Question about Whirlpool ED5SHAXM Side by Side Refrigerator

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Door water dispenser tube in door freezing shutting off water.

Have GE Side by Side, three years old.Water problem as above occured. Repair man "routed" out ice in water tube in door. Problem solved for one day,and then froze again in tube.Can't take the door apart to see the tube. Both freezer and refrigerator settings are midrange (5), and have never been changed. Filter was replaced a month ago. Water does not "dribble" when working so don't believe air lock the problem. Have held valve "open" for 4/5 minutes to make sure no air lock causing freezing.Would appreciate any suggestions.

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  • Anonymous Mar 29, 2008

    Having exact same problem!!! Please find solutions. Would be greatly appreciated. Do we need a small heater kit?? ssopko@att.net

  • Anonymous Apr 28, 2008

    I have the same problem. I just unplug the refrigator for about 6 hours. Ensure you keep the freezer door closed if you have items in there they should be ok. Don't leave it unplugged for anymore than 6 hours

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You can also take a small bottle with a extension tube, fill it with warm water. Slide the tube up and in the hole in the door gently squeezing the warm water..It will flow back out and after a cple quirts, Wa La its all clear... No need to remove the door or the quick disconnect from beneath the fridge.

Posted on Dec 28, 2008

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Have had this exact problem this week in the field ... My advice is try a new main computer (these fail and do all sorts of interesting things) You can try to monitor the frz temp use meat style thermometer frozen in cup of water. Should be around 0. Also your refrig has a pre-chill cycle what this means is right before it defrosts it closes the damper to the refrig and runs for 2hrs regardless of frz temp. If board is running longer than 2hrs in this mode it may freeze that tube its so cold. Remove frz door(very easy) first put outside for 1hr in sun and thoroughly defrost door if you feel confident that the temp is around 0 than you actually needs a new freezer door, tube is routed in the foam too close to interior of freezer wall, foam breaks down,settles over time and gaps in the foam. A solved rating is for when your question is answered accurately>>>>>Thanks

Posted on Oct 03, 2007

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