Question about Archos AV 500 400-Hours Video Recorder

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My AV500 keeps rebooting, it might run for 20 minutes or 20 seconds, but that makes it very difficult to watch a recording. Everything else works as it should and it has not been dropped or sustained any damage - it just started doing it. Any help would be appreciated. thanks.

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Re: My AV500 keeps rebooting, it might run for 20 minutes...

If possible it may be the hard drive, try changing out the hard drive and see if it continues to reboot. Also try reformating that hard drive. it may be a bad logical sector causing the problem in any event look at the hard drive first and the if it is ok, concentrate on a possible power supply problem. If both of these prove to be not the problem, see if you can do a software reload or upgrade. As this might also be an OS issue.

Posted on Oct 08, 2007

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1 Answer

Why does my system keep trying to reboot every few minutes?

Could be overheating or too cold. What brand receiver?

Mar 02, 2015 | TV Receivers & DVRs

4 Answers

Archos Av500 startup problems

its a HDD or OS failure
ull have to ask the company for a replacement if its under the warranty period
make sure to register ur device on the Archos website to get a 'Technical Support Passcode.'call Archos to tell them ur problem and if ur lucky they wud repair it free of charge
if u want to try it urself...i found this one of the forums on the net..
1.remove all the screws, and remove the battery.
2. Remove the hard disk from the player by disconnecting the ribbon connector carefully from the mainboard.
3. Try to startup the player after putting the battery back in place. This time, instead of turning off, the player showed a "cannot read hard disk" error with the option of formatting it. Made me realise that the hard disk was the culprit. However, I had heard the hard disk noises previously, and they sounded fine, so I realised it was a software issue (file system was corrupted)
4. Try to connect it back, same problem as before... Also it is very difficult to first start the player & then connect the hard disk, as the player is designed to shut off in that situation.
5. The best option after this would be to get a drive enclosure designed specifically for 1.8 hitachi hard disks to connect the disk directly to the computer using USB and format it.
6. However since I didn't have a specialised enclosure, I did a lot of trail and error with the player itself (running off mains while connecting the hard disk after starting the player without releasing the power button etc etc etc) which Im sure wasnt too kind on the hard disk, but voila, I managed to start it up fine WITH the hard disk in place without the player turning off using some weird combination of holding down the power button and connecting the ribbon on the bootup screen)
7. After this, he was able to select "format", and the player began working fine he lost all the data on the player itself, but luckily he had backups of everything!

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Jul 16, 2008 | Archos AV 500 400-Hours Video Recorder

1 Answer

I cannot access any of my recordings, there is just a black screen instead of a preview of what has been taped on the right of the recording list, and when I click the ok button to watch, nothing happens. ...


Does your recordings show when you press the DVR button on the remote? You stated that you are able to watch TV and change channels but not able to access your recordings. What is the model number of your receiver? Is it a DISH Network receiver? If it is DISH Network, try unplugging the receiver from the electrical outlet for 10 seconds and plug back in. This will cause the receiver to reboot and re-acquire the satellite signal. Please let me know if you still have problems.

Ray Calo
DISH Network

Feb 17, 2011 | TV Receivers & DVRs

1 Answer

For the past couple of days, every show our DVR has recorded freezes a couple of minutes into playing it and the DVR reboots itself. This always occurs at the exact same time on that show. We don't have...

Hi, Mary with Dish Network Customer Service. Since the DVR is the only thing having the freezing issue, it sounds like it maybe a hard drive issue. I would recommend resetting the receiver. Unplug it from the power supply for 10 seconds and then let the receiver reboot itself. If you are still having this issue, I would recommend calling Dish Network and we will need to replace the receiver. Hard Drive issues do not resolve themselves and only get worse over time. Please let me know if I can be of further assistance.

Jan 13, 2011 | DISH Network ViP722 DTV Receiver /...

1 Answer

Will not record a program, can not access dvr recorded programs. When DVR button is pressed get the message " ERROR 024 Unable to access this feature at this time : data not available " .

Hello this is Matthew Gonzales with DISH Network customer service. With a 024 message, the best thing that we can do is hard reset the receiver. To do a hard reset, you simply unplug the receiver from the power outlet it is connected to, leave it unplugged for 20 seconds, then plug it back in. The receiver reboot process takes about 5 minutes. Once the show is back on, try accessing your DVR again, if it is still not working, the receiver will need to be replaced. If this is still a problem, please feel free to email me at with your account number so we can get this resolved.

Sep 21, 2010 | DISH Network ViP722 DTV Receiver /...

1 Answer

Unable to record show on the DVR

Try a hard reboot. Hold the power button on the box till it turns itself off. It will turn itself back on. After restarting try to record live tv. If you can't watch recorded shows either your harddrive may be fried. After thought, a $20 tv tuner card from e-bay for your computer, you could record them to your desktop.

Mar 11, 2009 | TV Receivers & DVRs

1 Answer

Motorola dct6416 III - recorded programs appear blank

I ended up calling Motorola who suggested I unplug the power cord from the machine for 10-30 minutes. When I powered back up, I had to give the machine time to reboot but after about 10 minutes with power on I was able to access my recorded shows.

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Archos AV504 problem

you cannot change any thing on the AV,500GH the mechanism are built in to work on operating system 1.5.12.

Jan 12, 2007 | Archos AV 500 400-Hours Video Recorder

1 Answer

Av 500 froze while updating firmware, power light on with adapter but doesnt not work.

Press the power off button and volume up button simultaneously for a couple of seconds. Rick

Sep 30, 2006 | Archos AV 500 400-Hours Video Recorder

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