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Xbox 360 Every time I load a disc in this xbox 360 a few seconds later I get a message on the screen (Dashboard) to "open tray", even though I could hear the disc spin inside. DVD drive used is a Samsung TS-943H. I need practical, step-by-step guide on how to solve this problem. Thanks.

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Re: xbox 360

Bad Cdrom/dvd
The laser going bad is a pretty common issue with the drives, since it's a Hitachi that spindle motor could be all gunked up with dirt as well and cause that issue also.
if ya have a Hitachi, if it's a Samsung it could just be the laser.

Posted on Dec 17, 2007

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My xbox 360 elite keeps on saying open tray even though i have a game in i would open it than it would read for about 2 seconds than say open tray again and i dont want to take it apart to void my warranty

The warranty on the XBox 360 is ONE YEAR. If you have had it for more than a year, there is no more warranty to be void. You can open it.

The XBox 360 is a wonderful video game console, however, with heavy usage, the laser (and/or other components in the drive) will eventually burn out. The first signs of the laser starting to burn out is that your game will start freezing during game play. Eventually the games will stop reading altogether and you will get an "OPEN TRAY" message when you put a disc in and close the tray. What this means is that the XBox 360 thinks that there is no disc in the system.

You can click into the following website for more information, as well as parts to fix this issue:


Jun 20, 2011 | Microsoft Xbox 360 Console

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Games will not load on xbox 360


If once you put a game in the disc tray but it is does not load, you still have the dashborad on the screen or its just says "Reading" then "Open tray". You'll need to check first that you didn't set your Xbox 360 to boot to the dashboard.
To check this turn on the Xbox 360 with no discs in the disc tray. Go to the System section then Console Settings then Start up make sure it's set to Disc not Dashborad.
If you select disc the Xbox 360 will play the disc when you turn it on. But if you select dashboard the Xbox 360 will stay on the dashboard when you turn it on.

If you did so and still not loading, try another thing. Make sure this issue isn't with this disc only. Try some other discs and DVDs if you have to make sure is it an issue with this disc specifically and by then you'll need to get another disc or it's the console itself.
You'll need also to make sure that your Xbox 360 is not overheating and it's in a well ventilated place.
Check that the date and time are set correctly. To check this go on the System section then Console Settings then Clock then Date and Time. If it's not set to the correct date and time, set them correctly.
The last step to try is to unplug the Hard Drive and try some discs without the Hard Drive attached just to test is it the Hard Drive or the Xbox 360 itself faulty. If you did so and it worked without the Hard Drive, it would be obvious that it is the Hard Drive's issue.

Take care.

Jul 17, 2010 | Microsoft Xbox 360 Console

1 Answer

My Xbox 360 Halo 3 edition hardly reads any disc successfully!

This most likley a weak laser .
8 mw 633 nm laser diodes fail in stages
as they get weaker the cd ups voltage
to the laser diode till you get to full gain, affter that
it's time for a new laser .Good news
there cheap 30.00-40.00 and not too
hard to swap out yourself .


Jun 13, 2009 | Microsoft Xbox 360 Halo 3 Special Edition...

1 Answer

Xbox 360 disk tray wont stay shut

My 360 is/was having a similar 360 would say "reading disc" then "open tray". Well since my system is only about 8 months old...I opted to send it in for repair. Its under warranty. My system is in route to be fixed as we speak. I would advise you to get yours registered too.

May 28, 2009 | Microsoft Xbox 360 Console

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Disc Read Problems on 360

you may have a bad disk drive call 1-800-4my-xbox

Feb 22, 2009 | Microsoft Xbox 360 Console

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try using a disc cleaner in u xbox lense is dirty most likely

Dec 03, 2008 | Microsoft Xbox 360 Console

2 Answers

Not reading any discs

My xbox is not reading discs. please help.

Jan 13, 2008 | Microsoft Xbox 360 Console

3 Answers

My xbox won't play discs

Try cleaning the laser lens with a q-tip and a dab of isopropal alcohol. Still not working? Try resetting the system. 

Oct 26, 2007 | Microsoft Xbox 360 Console

6 Answers

Xbox 360 disk tray wont stay shut

Do Not Call The Hot Line, 100.00 Dollars to just look at the problem thats not even fixing it. Waste of my time and money for there f--- up man.

Aug 25, 2007 | Microsoft Xbox 360 Console

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