We are having a lot of trouble changing the voice mail features on this phone system. I was able to record a new greeting, I saved it and when I called our number it played the old greeting. What are the simple steps involved in changing both the day and the night greeting? The manuals that we have leave a lot to be desired and I think much was lost in the translation.
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It's done on a Voice Mail System that's added to the telephone system using the "Automated Attendant" feature. There's a "Card" that plugs into some systems to do the job, but many installers don't like the way they work. There's also an outboard box KX-TVA50 that's got it all. The older version was a KX-TVS50 with almost as many features (hundreds of them) but has less record time and wasn't as expandable.
1. Raise the handset on any telephone in the Panasonic Telephone system.
2. Press the "INTERCOM" button and dial 165.
3. When answered by the Auto Attendant, dial # XXXXX * 9 9 8.
(Pound Six Star Nine Nine Eight)
4. Enter the Administrator Password. Followed by a #. (Pound) If required.
5. Dial 5 to "Modify Message"
6. Dial 1 to "To Change The Company Greeting"
7. Enter the Company Greeting Number from 1 to 32.
If you are not sure of which Company Greeting Number to change, then start with 1.
The Panasonic Voice Mail system will actually play the greeting to you.
Then you can determine if it is the correct one you want to change.
If it isn't, you can dial 2 and move on to next greeting and so on.
If you select a greeting number where there is no greeting recorded,
the Panasonic Voice Mail system will prompt you to record one at that time.
You may dial *1 (STAR ONE) to skip recording and return to Step 7.
8. When you have found the Company Greeting you want to re-record
follow the system prompts to record and save your new greeting.
You can change the Company Greetings remotely from anywhere.
1. Call the main number of your business.
2. When answered go to Step 3 and follow the same procedures.
3. When completed....Hang up....
Panasonic has 2 voice mail systems that operate on the TDA/TDE/NCP system. By default, the voice mail extension is 500. If you dial it, the system will answer and you can follow the prompts to record and change the greeting.
If your voice mail is embedded, then you have some oher codes like *382 to play it back and *381 to record a greeting.
A Panasonic 7730 phone operates on 18 different Panasonic Key Systems. There are 5 or so different ways to record a message...which one is yours?
The 7730 was first delivered with the TA-824 system. It has the ability for announcements via DISA, which was built in to the USA versions of the TA. It's recorded or changed via the master phone and PROGRAM 911.
A Panasonic TVA or TVS voice mail system does auto attendant functions. It can have both company greetings and custom service messages. Those are changed via mailbox 998, the message manager's box.
Last, the newer system also have "bulit-in" voice mail boxes. Those greetings are recorded by 722xx commands.
One of the phones ( all are kx-T7736 using TVs-50 for messeges) ... is controling the main messege for our system,,, however I can not access the feature that will let me change that main messege... I usually press intercom 107 and then 5 to get there but on that particular phone it wont let me do it
Presuming you have a TVS or TVA Voice Processing System, Do you have a list of what greeting is assigned to which number? If not, you have to go into the VPS and understand how it was set up; then make a new greeting in the proper place (either recording over the existing one, or in a new position), and assign it to the night menu.
The KX-T7456 is a proprietary system phone. You have a Panasonic phone system and a voice mail, both separate items with their own part number. Your phone can work on several different systems and use different voice mail so your first step is to determine the part numbers from the system and voice mail. Then you will need a "programming" manual or possibly "administrator's manual" NOT a "user guide" for at least your voice mail and maybe for the system as well.
You are asking about changing you voice mail and phone system settings. Your phone can work on several different Panasonic phone systems and you could have different voice mail systems as well.
The phone KX-T7633 has only a user guide that covers the basic features of the phone itself. You need a programming and installation manual for your phone system AND your voice mail. They are not the same part and have different manuals.
So, your first step is to find out the model number of your phone system and voice mail system.