Dell Studio 1537 Laptop Computer   PC Desktop
Problem for Dell Studio 1537 Laptop Computer PC Desktop

Description: I am trying to get into my old laptop hard drive




By jhuston73 on Apr 30, 2009

" "
Description:
Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.

Problem signature:
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: USBVID_04B4&PID_6830&REV_0240
Setup class GUID: {36fc9e60-c465-11cf-8056-444553540000}
PnP problem code: 0000000A
Driver name: USBSTOR.SYS
Driver version: 6.0.6001.18000
Driver date: 01-19-2008
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Comments:

May 01, 2009

- Its a old hard drive out of my laptop the old drive had xp pro on it and i am running vista. I just want to try to get some pictures and old files off of the old drive

May 01, 2009

- yes the docking station is a mad dog multimedia. ANd i will try to hook it up to a xp os by the end of the night to see if that works but its not just the picture files i cant even get into the old drive

Clarification Request

Posted by jeryflores on May 01, 2009

J,
I would be willing to fix your issue if you gave me access to your system. I have access to a remote control program called Bomgar. I've had much success in resolving issues this way. You can check out some of my FixYa issues. I have many happy buds now. If you're willing to, please post your address and I'll do the rest. Let me know...Jerry

Posted by jeryflores on May 01, 2009

How are you connecting the old drive to your Vista system? Did you purchase some sort of external docking station? If so, what brand/model?

Posted by efs_perpends on Apr 30, 2009

Are you running xp or vista?

Posted by jeryflores on Apr 30, 2009

What are you tring to install? Some sort of storage device?

Solution #1

posted on May 01, 2009
Not Rated)

efs_perpends

Rank: Guru  Dell Expert
Rating: 89%, 730 votes
It could be because you're not running the same os the picture files were created with, so you can't read them. I'd try hooking up to an xp system and see if you don't have better luck. That's what the x86 architecture problem code is referring to: XP.

I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.
If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!




Comments:

May 01, 2009

- Are you trying to use the file transfer wizard or explorer? The wizard will work only within one os. The latter is the preferred method for copying data from one hd to another, but you may find you need to take ownership of the files in order to do this. See here & here
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