Question about Jenn-Air JMC8130DD Microwave Oven

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Jenn-Air Microwave turntable not working, microwave works

Hello. Please pardon the product description difference. I do not have the 8130, instead I have a Jenn-Air JMC8100AD built in microwave/oven unit in the kitchen. The microwave works just fine, but the turntable does not turn. When I lifted the glass plate, and turned it on, the little black plate holder turns when the microwave is on. So, it appears that the motor is fine. It is only when the glass plate is put on top of the little black holder that it does not turn. This suggests that the weight of the glass plate is too much. I suspect that it is some sort of coupling between the motor and the black holder. I have no idea how to remove the black holder. Any help would be welcome.

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  • Jenn-Air Master
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It's probably a cracked coupler or a weak, slipping motor.

 

You can find helpful exploded view diagrams and order parts by entering your model number here: http://tinyurl.com/gv383

 

If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info (as well as a text file which helps in diagnosing and repairing door switch problems) at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk

Posted on Oct 12, 2007

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Posted on Jan 02, 2017

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Parts model


The parts to fix this are indeed no longer available, but if you could live without the turntable by rotating the plate halfway as needed, you may be able to replace the antenna cover as long as neither the antenna nor the cavity is damaged.

You can get a sheet of "universal waveguide material" and use the old one to trace and cut a new one. Sand the edges smooth.

It's part number 40QBP1012 and you can get it from Sears here.

If you decide to skip that and replace the oven, you can contact Jenn-Air with your model number and they'll be able to tell you if they make a "drop-in replacement model" for your oven. See Customer Care Jenn Air.

Otherwise, they can tell you the specifications.

- William E. Miller, AS-EET
pupista@gmail.com
http://www.microwavecontrol.com
Microwave Oven Control Panel Repair Nationwide
"Recycling by repairing since 1982"

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Hi, my name is Audrey and I am a Jenn-Air employee. I would appreciate the opportunity to assist you with your microwave. Please send me an email through our customer service address,

NAR_JennAir_CustomerExperience@JennAir.com

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The turntable system typically consists of the motor, the coupler, the turntable support with rollers, and the tray.

Here is a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover.

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You can find links to helpful exploded view diagrams and part ordering help here. I'd recommend that your bookmark this link to your favorites.

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If it is working but not heating, then test the high voltage capacitor,the rectifier diode.or the magnetron. If all this are fine, test the control board.If turntable is not running check also the door switch.

The diodeand capacitors can be tested. The capacitor must be allowed discharge before testing, or you risk to get electrocuted, evenif power is off.Capacitors can get discharged by shorting their two contacts.
Before replacing the magnetron test also the control board.
Replace the magnetron if the checks and all of the high voltage component tests are good, but the unit still does not heat.



All locations, and description of this parts can be located using the diagram here: Counter top.

Parts must be tested to find out what is wrong.

Remember that microwaves are potentially dangerous devices if not repaired properly, the job must be done by a competent person.
A microwave energy leakage test must always be performed when the oven is serviced for any reason.

Regarding parts, contact the seller here to purchase parts.

You can also order from MicrowaveSvc , they also provide parts.

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Hello Hec1152,
I have found the manufacturer contact information for you, but could not find information about the error code. If everything works fine, but the microwave is not heating your food, then the problem is most likely the magnatron or one of it's components, which sadly to say is the most expensive part to replace. Please feel free to contact the manufacturer via phone or live chat to get more details as to what the error code means.

If you would not mind, could you please rate my help. I would greatly appreciate it.

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Jenn-Air Microwave turntable not working, microwave works


Not exactly a solution - but info that will help -- had the exact same problem, same model etc. I had two servicing companies come out and look at it. One was the local Jenn-Air dealer techs, the other was an independent repairman. The shaft/coupler thing needs replacing. Guess what? The part is not made anymore!!!! My 2 different techs tried everyone under the sun and I spent a day on the internet and telephone and I'm sorry to inform you that part isn't out there -- even through the company (I forget the name now) that carries out-of-stock parts has everything under the sun, they didn't have this. I am furious with Jenn-Air -- I purchased this oven/micro for almost $3,000 in 2003 and the turntable stopped in 2008. Five years and they don't make the part and have none in stock. Maytag is a cheap poorly-run company. Whirlpool bought them out in 2007 and I have checked -- they don't have the part either. Time to look at those dopey nordicware self-winding turntables. Sorry -- only solution is to land a used model. Now you know.

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