Jenn-Air Microwave turntable not working, microwave works
Hello. Please pardon the product description difference. I do not have the 8130, instead I have a Jenn-Air JMC8100AD built in microwave/oven unit in the kitchen. The microwave works just fine, but the turntable does not turn. When I lifted the glass plate, and turned it on, the little black plate holder turns when the microwave is on. So, it appears that the motor is fine. It is only when the glass plate is put on top of the little black holder that it does not turn. This suggests that the weight of the glass plate is too much. I suspect that it is some sort of coupling between the motor and the black holder. I have no idea how to remove the black holder. Any help would be welcome.
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Re: Jenn-Air Microwave turntable not working, microwave...
It's probably a cracked coupler or a weak, slipping motor.
You can find helpful exploded view diagrams and order parts by entering your model number here: http://tinyurl.com/gv383
If you or a friend decide to work on it, we have *critical* safety, disassembly, and troubleshooting info (as well as a text file which helps in diagnosing and repairing door switch problems) at our site, which is linked at our listing here on FixYa: http://tinyurl.com/yzjozk
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What are the dimensions of the Jenn-Air M170 built-in Microwave...
What are the dimensions of the Jenn-Air M170 built-in Microwave Oven (built 1998) that I need to specify for a replacement unit? Externally, I see the frame measuring 26 3/4" W by 17" H, and the unit within the frame measuring 22" W by 13" H.
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Answered in 1 hour by:
Appliance Technician: Ed Michaels
Ed Michaels :
Hi, your machine is long out of production and installation instructions usually come with the machine and are not published. you have a standard size 24" built in machine, and most 24" machines will fit the space. I would click on Jenn Air or call 1-800-JENN-AIR (536-6247) and ask for a replacement recommendation and a copy of old installation instructions for planning with designer or installer. They have access to records if anyone does and an interest in serving you. Alternatively, talk to another seller and discuss installation. they will also want to help. Let me know if I can help further.ed
I'm afraid since Jenn Air has become a division of Whirlpool (along with numerous others) the quality has suffered.
I was going to suggest that you purchase a service manual for your unit so you could 'reset' it yourself. Service manuals can cost from $12-$40 US and in many cases obviate the need for 'professional' service calls.
However, I couldn't find one offered for your model number so your only choices are to continue to pay for 'service' or examine the guts visually to see if you can locate any reset feature.
This is what I would do.
When microwaves fail, older ones generally need a diode, a big capacitor or the magnetron replaced.
Newer units are suffering power supply failures as many have moved from the reliable but less efficient 'linear' power supplies to 'switched mode' types that are more efficient but more complex and prone to failure.
These later types usually have the word 'inverter' in the model description.
More than likely the power inverter board has been damaged and it would be best to stop using it immediately.
Jenn-air products are very good quality and quite expensive to replace. I would contact Jenn-air service and have a service tech dispatched to determine the exact problem and the cost to repair it. Jenn-air stands behind their product 100% and should be able to repair the unit for you.
I have a different Jenn-Air built in microwave & oven combination but I'm sure my solution will work for you as well.
My microwave was plugged into an outlet located on the top of the oven. This outlet has a "circuit breaker" that tripped while we were using the self cleaning feature on the oven. You just need to reset the breaker button right next to the wall oven outlet. Why it tripped is a mystery since the microwave was not in use at the time. Bad design.
Of course, getting to the reset button is your only challenge. You need to pull the microwave and oven out of the wall/cabinetry in order to get to it. The unit is heavy so you will need help. Or, call a certified repairman and they should be able to do this for you in 30 minutes or less so the service call should not run you more than @$85 if it is no longer under warranty.
I would also suggest you contact Jenn-Air to complain about this issue and seek reimbursement from them if necessary.
Not exactly a solution - but info that will help -- had the exact same problem, same model etc. I had two servicing companies come out and look at it. One was the local Jenn-Air dealer techs, the other was an independent repairman. The shaft/coupler thing needs replacing. Guess what? The part is not made anymore!!!! My 2 different techs tried everyone under the sun and I spent a day on the internet and telephone and I'm sorry to inform you that part isn't out there -- even through the company (I forget the name now) that carries out-of-stock parts has everything under the sun, they didn't have this. I am furious with Jenn-Air -- I purchased this oven/micro for almost $3,000 in 2003 and the turntable stopped in 2008. Five years and they don't make the part and have none in stock. Maytag is a cheap poorly-run company. Whirlpool bought them out in 2007 and I have checked -- they don't have the part either. Time to look at those dopey nordicware self-winding turntables. Sorry -- only solution is to land a used model. Now you know.