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Contributor
628 Answers
- Posted on May 01, 2009
Re: I have a problem with our HP3030 in that when I try...
You're right. There is probably debris on the glass where the paper passes through. It's a common problem. You'll have to raise up the scanner so that you can see the glass. Then clean it off and you're back on business.
Brilliant. I had cleaned the strip of glass with a duster but the line remained on the document fed copies, scanned copies and the Sent Fax sheets.
On closer examination to see if there was a problem underneath the glass I found a tiny blob of dried on sticky/liquid or something on the top of the glass strip, which I
hadn't noticed had not cleaned off with duster. Now removed!!
Completely clean document fed copies and scans. Sorted. Thank you JoeFine48.
By the way, the ToolBox (and presumably CD) Help is useless. It suggests changing the Print Cartridge and on the examples of problems didn't show this one at all, but there is a page in the HP Website Help Section in Business Help where different vertical lines, so many inches from the right hand margin of the page - appear to be shown as demonstrating different problems, So anyone with one or more vertical lines to the right of centre on all printed copies, should look on the HP Help site for some cluies to fix.
Thanks everyone.
I just started having the same problem last week. So what has to be removed and what exactly has to be cleaned?
Thanks.
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