Sound like you might have a bad DVD drive the only recourse might be just replace the DVD drive. If it won't open.. most often you can use a paper clip to open the drive. There is usually a small hole near the eject button on the DVD drive where you can insert a paper clip end to open the drive and pull out the DVD. After removing the DVD you can test if the drive eject or not correctly with nothing in it. If it doesn't, have the drive replaced.
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