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Hi! Many of our vacuums include a brushroll shut-off feature that needs to be activated in order for the brushes to spin. The brushroll shut-off pedal is usually located on the right side of the cleaner on the hood. Your instruction manual will show you exactly where your brushroll shut off pedal/button is located if your vacuum has this feature. Also, on many models the brushes will not spin when locked in the upright position. The handle must be reclined for the brushes to spin. Hope this helps!
Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Usually when the brushes won't turn it is due to a bad turbine. Insert a screwdriver into the square hole that the pin on the brush fits into, and see if it turns. If it is seized up, the turbine assembly will need to be replaced.
SAME PROBLEM Hoover F7452 900 brushes won't spin; cleaned and move freely, under filter slid out and cleaned, still froze up....had it a little more than a year so probably no warranty.....assuming turbine related and will take it to dealer......how common is this problem with this model???
They lock into that blue arm with the two holes in it. The erm is plastic and has the spring loaded latches that hold the brushes in. If the latches have failed the brushes won;t stay in. The other option is the latch pins on the brushes have brocken or worn out. Turn the machine over and try to make the brushes latch, also push the brush release buttons several time to make sure they are working. Good-luck.