Help I cannot get the printer to read the new ink that i just put in it

Hello,

Me is Vikram Kumar Thumu, I have seen your message on the  issue related to the HP Deskjet 5150 Printer. I would like to provide my suggestions on this issue.

The issue could be happen due to following below reasons:

1. If you are using wrong ink cartridge for the Printer.

2. If you are using a refilled ink cartridge

3. If there is an issue with fault with ink cartridge or an issue with ink cartridge slot in the Printer.

4. If there is an issue with Hardware malfunction of Printer.

Well, to resolve the issue I recommend you to try below solutions.

Note **: Your Printer supports below ink cartridges:

Cartridge Part number Black HP 56 (C6656A) Tri-color HP 57 (C6657A) Photo cartridge (optional) HP 58 (C6658A)

Check whether you can installed correct ink cartridges for the Printer or not.

Solution 1: To Hard Reset Printer once.

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Make sure that Printer is disconnected from the computer.

1. Turn ON the Printer.

2. Raise the top access door of Printer. The carriage assembly should move    towards center of the printer.
   Note: for some printers carriage will not move to center.

3. Remove both ink cartridges from Printer.

4. Power OFF printer by pressing the power button of the Printer.

5. Disconnect the power cord from wall outlet and Printer cable (USB or Parallel) from the back of the Printer.

6. Let the Printer remain disconnected for at least 60 seconds.

7. Reconnect power cord and Printer cable (USB or parallel) at back of end Printer.

8. Turn ON the printer.

9. Reinstall both ink cartridges into Printer, make sure that they lock into position and installed in correct ink cartridge slots.

10. Close the top access door firmly.

once if you are done with steps, check the issue. If the issue still persists then please go ahead with next solution.

Solution 2: To Clean the ink cartridges and Cartridge slot in the Printer

Please open below web link.

Link is:

Once if you have opened the web link, please perform the steps that are mentioned in the web page for cleaning ink cartridges and also steps for cleaning ink cartridge slot assembly in the Printer.

I hope that this should resolve the issue. However, if the issue still persists then please go ahead with next solution 3

Solution 3: Testing the ink cartridges of the Printer

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To isolate the issue by testing the Printer Hardware functionality with " Reserve mode printing " ( this is also called as 'Back up mode'). This is referred as using the Printer with only single ink cartridge. Your Printer model supports for this feature.

Steps are :

1. Open top access cover of Printer and remove the Black ink cartridge from Printer ,make sure that Printer is installed with Color ink cartridge only . Then close the top access cover firmly. Please turn off Printer and Wait for 30 seconds and then turn ON Printer. Check the status of blinking lights on the Printer. If you do not see any blinking lights on the Printer front panel, then cartridge is fine. We can now go ahead with testing Cartridge functionality along with Hardware test of Printer.

Please do these below steps to test Cartridge and hardware of Printer:

1. Turn the printer on.
2. Press and hold the POWER button until step 4.
3. Press the RESUME button four times.
4. Release the POWER button.

This should print a self test page. If you see any information printed on the page, then it confirm that Printer and cartridge is fine else if there is no information printed on the page then it confirms that Cartidge is Out of ink.

Note: you may receive a error code on the test page, please do not worry about that.

Please do below steps similarly to check the issue with Color ink cartridge..

Open top access cover of Printer and remove the Color ink cartridge from Printer ,make sure that Printer is installed with Black ink cartridge only . Then close the top access cover firmly. Please turn off Printer and Wait for 30 seconds and then turn ON Printer. Check the status of blinking lights on the Printer. If you do not see any blinking lights on the Printer front panel, then cartridge is fine. We can now go ahead with testing Cartridge functionality along with Hardware test of Printer.

Please do these below steps to test Cartridge and hardware of Printer:

1. Turn the printer on.
2. Press and hold the POWER button until step 4.
3. Press the RESUME button four times.
4. Release the POWER button.

This should print a self test page. If you see any information printed on the page, then it confirm that Printer and cartridge is fine else if there is no information printed on the page then it confirms that Cartidge is Out of ink.

Note: you may receive a error code on the test page, please do not worry about that.

I hope this should resolve the issue. If the issue still persists then you may need to service the Printer once.

If you any issues related to the Printer further you can mail me at thumuvikram@rediffmail.com. I will be glad to help you.

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