You have to go acer service center. or
hold down windowskey and press r
type in services.msc
find the elock service, right click properties, disable the service, and stop the service.
you may need to set a new drive letter for the optical drives
(right click my computer - manage - left side disk management - find drives without letters, right click assing or change drive letter)
if you can't uninstall the program? its asking for a password? Its extremely easy to reset the password but would need to know what version of the software your running.
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