Question about Rio Carbon MP3 Player

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My mp3 player's screen won't stop saying UPGRADER.IT'S NEVER DONE THIS BEFORE AND IVE HAD IT FOR LIKE 2 YEARS SO I KNOW. I don't know why. please help! I trid tuning it on but that dos'nt work either. it had been uncharged so i let it charge all day and when i got home it said that on the was not there before i charged it .

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Re: My mp3 player's screen won't stop saying...

You will have broken the hard drive,

Try replacing it with a CF card,

Everybody says that this does not work but it definitely does!

My Rio got dropped and I completely buggered the hard drive so after reading many forums saying that it didn't work I read one that said that someone had told them that sandisk ultra II ones worked (very vague!)

Because I had nothing to lose I went out and bought a 1GB sandisk Ultra II CF card. I then took apart my rio and replaced the hard drive with the CF card. Still not thinking it was going to work I plugged it into my computer and installed the latest firmware (from the rio website) and then HEY PRESTO!!!!!! it works.

I have yet to try an 8GB ultra II card but when I do i will keep you posted.

If you don't believe me then I don't blame you but If you send me a request then I can send you pictures and more details...

Rio will live on

Hope this helps


Posted on May 13, 2008

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My rio carbon says upgrader and won't switch on any help thanks

Go here and download the firmware.

First Reset your player, Do not turn back on. Plug it into your usb cable. Download your updates then run them.

Do not touch your player till your done.

It worked for me. Right now it started to charge. I

I went here for a solution. Then ended up providing one. He he he. Good Luck.

Nov 25, 2008 | Rio Carbon MP3 Player

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can u upgrade the firmware and software uuse for it from the website maker ok save the update sto the hard drive then installl

Jan 26, 2008 | Rio Cali Sport MP3 Player

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Sandisk e270 !!!!!!!!!!!!!!

hi sir..
if ur are formated the memory card..
1. memory card may be corrupted.
2. try to restore the factory settings
a) by tool>setting>phone>general> restore factory setting's or other option like install. thank u sir..
please fix it.

Sep 03, 2008 | SanDisk Sansa e270 MP3 Player

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RIO Nitrus

It says "upgrader" because it is looking for a firmware upgrade - you will not be able to get rid of this message without doing the firmware upgrade - go to the rio website and follow the instructions for doing a fimrware upgrade - the msg will be removed, and you will be good to go

-Tha Mp3 Doctor

May 28, 2008 | Rio Nitrus MP3 Player

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Rio forge 512mb problem.
Download firmware update ( same for ALL Forge players)
Install upgrade (run program from your desktop)

Feb 16, 2008 | Rio Forge Sport Digital Media Player

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Plz Hepl Me

Stuck in upgrader mode. Try resetting by inserting a small #1 paperclip in the player. Otherwise, go to the Rio website at realnetworks and download the firmware upgrade.

-Tha Mp3 Doctor

Dec 28, 2007 | Rio CE2100 MP3 Player

2 Answers

Downloading problems

I tried you solution mowcius (except the part about burning it) and it didn't work. It showed up as an unrecognizable USB device in windows Vista and nothing I did got rid of the "Upgrader" screen.
I did get it to work, but remember the stuff I did could destroy the player. It worked for me, but if it hadn't I was going to pull the CF card and chunk the player.
I plugged the  2100 into Vista. Vista stopped responding during a file transfer and the 2100 went into "Upgrader" mode. Nothing I tried worked. A google search gave me this page so i tried it. 
I wasn't going to spend money on a CF card as I already have the broken volume wheel, so I thought "what if I took the CF card out, put it in a CF card reader, re-formatted it, reinstalled it into the 2100, then re-installed the firmware". 
I did that, but I couldn't get the "Upgrader" screen off during all of this. So I figured I'd try something that would either clear it or destroy it - i used a screwdriver to cross the positive and negative leads on the battery for a second. The screen went blank and I figured it was dead as it wouldn't respond to the power button. I plugged it in with the USB cable and the Firmware flash program saw it finally. I reinstalled the firmware and now it works fine. 
This may or may now work since crossing those wires could've burned the whole thing up or blown the battery up. I did this knowing these undesirable results were more than possible. However, it appears to have worked. 
If you're going to chunk yours and don't care about a possible fire/explosion you can try this.

Dec 28, 2007 | Rio CE2100 MP3 Player

1 Answer

Rio forge 512mb problem.

When this happens to me (it does every few months), I re-flash the software following the instructions that come with it. Then the annoying "upgrader" message goes away for another few month. I use version 1.33 in my 512 forge.

Oct 31, 2007 | Rio Forge Sport Digital Media Player

3 Answers

Need help with rio forge mp3!! its messed up

Same problem here. No amount of updates or battery removal will help. Purging, re-downloading, reformatting...all failed. I'm afraid at this point there is nothing left to do but toss it.

Mar 29, 2007 | Rio Forge Sprot MP3 Player

3 Answers


Rio confirmed that there are fundamental problems with the firmware update, some people reffer to it as the "upgrader bug" . You should get Rio to replace it for you, if you can't fix it with a firmware upgrade. when you talk to them, say you saw thousands of posts about this upgrader thing on the net, and you realize its a known issue. In full sympathy, SG ;]

May 03, 2006 | Rio S10 MP3 Player

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