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I have an HP 6310
By jerrypinsky on Apr 30, 2009
I have an HP 6310 All-in-One. I cannot scan documents directly to create PDF files. I can only scan to .tif format and then convert to .pdf . It worked fine until a week or two ago. HP can only suggest reinstalling. I have done that at least 20 times with same result.
My wife's computer connected to same printer scans to pdf with no problem so I know problem is in my computer not in Hp device.
I even reformated my machine and re-installed all my programs and the printer/scanner and no improvement.
Comments:
Apr 30, 2009
- Restore to when? Since this problem started I have reformated my hard drive and restalled all my software including the printer/scanner software (all at suggestion of HP). Same result. The tech person at HP suggested that no Adobe software later that version 5 was compatable with their device, I uninstalled Adobe Acrobat Reader 9 and installed Adobe Acrobat Reader 5. Then reinstalled printer/scanner. No improvement. ( My other PC has Adobe Acrobat Reader 7 and scanns to pdf with no problem.Apr 30, 2009
- The error message I gat when I attempt to scan as a pdf file is as follows.An internal error occurred while processing the document. Click to close program, and try one of the following:
-restart the program
-restart the PC and try again
-reinstall the Photo & Imaging Software and try again
Apr 30, 2009
- I don't use instant messaging. I think the last hardware was the HP printer/scanner. I have no other scanner. I added no memory to the printer. I do not even know how. It always worked OK with the 2MB of computer memory. I do have a program that allows my to use a 2GB flash drive to increase the disk cache in XP similar to the Vista feature. I have been using that for months and the printer/scanner was fine.Apr 30, 2009
- I do not think this expert has any idea of how to solve my problem. We cannot back track to when it worked because it has not worked properly in almost a week. Most of that time I wasted trying HP solutions.May 01, 2009
- There are no hardware conflicts anywhere on "Device Manager".May 01, 2009
- What is a hardware diagnostic utility ?May 01, 2009
- I have Norton Antivirus. It runs daily and there are no viruses. What kind of hardware would share memory?May 01, 2009
- I have already reinstalled the printer 10 or 20 times. I reformated my hard drive, reinstalled the operating system, spent hours getting Microsoft updates, reinstalled all the printer/scanner, reinstalled all my other softaware and all my data. No improvement. A tech rep from HP told me that no version of Acrobat reader later than Acrobat 5 was compatable with the printer/scanner (inspite of the fact Acrobat 9 and the printer/scanner worked fine together two weeks ago), so I uninstalled Acrobat Reader 9, found a copy of Acrobat Reader 5, then installed that. I then unistalled the HP software, downloaded the correct HP software (in case my CD was damaged) and installed it. No improvement!May 01, 2009
- I will try to install Foxit instead of Adobe. If that does not work, I give up. I will let you know.May 01, 2009
- No improvement! I do like Foxit Reader. Small and fast and seems to work well. As far as my printer/fax I give up I can scan to a tif file and then convert to pdf. The work around is a little trouble but is workable.Thanks for trying. What do I do now?
Solution #1
posted on Apr 30, 2009
hi jerry,
thank you for using fixya.
the issue was cause by a recent update on your computer, I just had an update for my Adobe acrobat reader for DPFs and somehow my scanner acted up on my, almost like what you are experiencing.
without doing any uninstallation, i performed a system restore to remove the current update i have for my adobe acrobat read for PDF's, and that's it, after removing the system restore and the updates, it worked like it did like the past months.
here is how you do system restore.
Before you open the System Restore console, you may want to saveyour work and close all programs since System Restore requires you torestart your computer.
There are two ways to access System Restore – through Help and Support or through your All Programs folder.
Through Help and Support:
1.
Click Start, and then click Help and Support.
2.
Under Pick a Task, click Undo changes to your computer with System Restore.
3.
Follow the instructions on the wizard.
Through the All Programs menu:
1.
Click Start.
2.
Point to All Programs.
3.
Point to Accessories.
4.
Point to System Tools.
5.
Click System Restore.
6.
Follow the instructions on the wizard.
Creatinga restore point can be useful any time you anticipate making changes toyour computer that are risky or might make your computer unstable. Ifsomething goes wrong, you select the restore point you just created andWindows XP undoes any system changes made since that time.
From this link.
hope this helps,
regards,
voodoo
what was the last hardware component you have installed ont he computer?
did you add memory to the printer?
if you have another scanner have you tried to run it on the same computer that has the problem?
this is so because the pirnter worked on another computer meaning its functionality are working right.
if you want to contact me please do so and we will try to chat about it. my address is babolface20@aim.com I have an instant messenger so we may chat about this live.
regards,
voodoo
removing that will help, but it may alter the working state of the printer.
thank you for using fixya.
the issue was cause by a recent update on your computer, I just had an update for my Adobe acrobat reader for DPFs and somehow my scanner acted up on my, almost like what you are experiencing.
without doing any uninstallation, i performed a system restore to remove the current update i have for my adobe acrobat read for PDF's, and that's it, after removing the system restore and the updates, it worked like it did like the past months.
here is how you do system restore.
Before you open the System Restore console, you may want to saveyour work and close all programs since System Restore requires you torestart your computer.
There are two ways to access System Restore – through Help and Support or through your All Programs folder.
Through Help and Support:
1.
Click Start, and then click Help and Support.
2.
Under Pick a Task, click Undo changes to your computer with System Restore.
3.
Follow the instructions on the wizard.
Through the All Programs menu:
1.
Click Start.
2.
Point to All Programs.
3.
Point to Accessories.
4.
Point to System Tools.
5.
Click System Restore.
6.
Follow the instructions on the wizard.
Creatinga restore point can be useful any time you anticipate making changes toyour computer that are risky or might make your computer unstable. Ifsomething goes wrong, you select the restore point you just created andWindows XP undoes any system changes made since that time.
From this link.
hope this helps,
regards,
voodoo
Comments:
Apr 30, 2009
- thanks for providing more information then.what was the last hardware component you have installed ont he computer?
did you add memory to the printer?
if you have another scanner have you tried to run it on the same computer that has the problem?
this is so because the pirnter worked on another computer meaning its functionality are working right.
if you want to contact me please do so and we will try to chat about it. my address is babolface20@aim.com I have an instant messenger so we may chat about this live.
regards,
voodoo
Apr 30, 2009
- because the main focus on everything now is back-tracking everything to when the printer worked. we cannot just say that this is a resource error / conflict on the computer and the printer but possibly a hardware that triggered the fault.removing that will help, but it may alter the working state of the printer.
Yes
No
Solution #2
posted on Jun 30, 2009
I have an HP 6310 All-in-One. I cannot scan documents directly to create PDF files. I can only scan to .tif format and then convert to .pdf . It worked fine until a week or two ago. HP can only suggest reinstalling. I have done that at least 20 times with same result. My wife's computer connected to same printer scans to pdf with no problem so I know problem is in my computer not in Hp device. I even reformated my machine and re-installed all my programs and the printer/scanner and no improvement.
I have had the same problem, the solution is that you must install the IRIS OCR Software my pdf extensions re-apeared after I did this
I have had the same problem, the solution is that you must install the IRIS OCR Software my pdf extensions re-apeared after I did this
Yes
No
Solution #3
posted on May 01, 2009
When that happens, the first thing to do is uninstalling all the printer software and reinstalling everything again, either using the printer CD, or the software from HP website.
If you have reinstalled printer software already, and you still get the problem, then reinstall Acrobat Reader, that is used by printer software to convert scanned PDF documents.
See:
Adobe Acrobat Reader.
If that still does not work, then uninstall acrobat reader from add/remove programs, in control panel, and download and install the following software: Foxit Software - Foxit Reader 3.0.
Do not forget to leave feedback afterward.
Many thanks.
If you have reinstalled printer software already, and you still get the problem, then reinstall Acrobat Reader, that is used by printer software to convert scanned PDF documents.
See:
Adobe Acrobat Reader.
If that still does not work, then uninstall acrobat reader from add/remove programs, in control panel, and download and install the following software: Foxit Software - Foxit Reader 3.0.
Do not forget to leave feedback afterward.
Many thanks.
Yes
No
Solution #4
posted on Apr 30, 2009
sounds like you may have some sort of hardware conflict within your computer if you open up control panel --->switch to classic view ---> system -----> hardware tab ----> device manager you should see a flag either a red x or a yellow caution probably in other -----> usb or universal serial bus
if this is the case email me at craigjamesbtch@yahoo.com and I'll walk you through it becasue I can't answer your comment on here it will just go to someone else
Comments:
May 01, 2009
- make sure you have the proper usb drivers for machine you can update them/roll back in device manager and also make sure you have downloaded the proper version of software for your machine ie: x86/64 bit xp/vista. try the printer again on your wifes computer. if you have installed software to use usb to share memory uninstall it. scan your computer for viruses ( i know you reinstalled everything but some viruses hide in cache and memory) verify the usb is working properly on other equipment. try downloading a hardware diagnostic utility for your machine. There are only so many possibilitiesYes
No
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