Question about Canon PowerShot SD100 / IXUS II Digital Camera

8 Answers

CANON FAULTY SCREEN IMPORTANT READ ME

To all those with the cameras below this is the solution.... form CANON WEBSITE. Why is the image output abnormal? Case Id: 37383 Applicable models Digital IXUS II, Digital IXUS IIs, Digital IXUS V3, PowerShot A300, PowerShot A310, PowerShot A60, PowerShot A70, PowerShot A75, MV590, MV600, MV600i, MV630i, MV650i, MV690, MV700, MV700i, MV730i, MV750i, MV5i, MV5iMC, MV5, MV6iMC, Digital IXUS V2, Digital IXUS 430, Digital IXUS 400, Digital IXUS 330, Digital IXUS 500, PowerShot A40, PowerShot A80, PowerShot A85, PowerShot A95, PowerShot S60, PowerShot S1 IS, Digital IXUS II Digital IXUS IIs Digital IXUS V3 PowerShot A300 PowerShot A310 PowerShot A60 PowerShot A70 PowerShot A75 MV590 MV600 MV600i MV630i MV650i MV690 MV700 MV700i MV730i MV750i MV5i MV5iMC MV5 MV6iMC Digital IXUS V2 Digital IXUS 430 Digital IXUS 400 Digital IXUS 330 Digital IXUS 500 PowerShot A40 PowerShot A80 PowerShot A85 PowerShot A95 PowerShot S60 PowerShot S1 IS Solutions Thank you for using one of our Canon products. It has been found, that in rare case, some of the CCDs, used in Canon digital camera and digital video cameras, have a problem that causes abnormal image output. We apologise for any inconvenience this may have caused. Canon will offer free repairs where an error is caused by this malfunction. Canon would like to advise our customers of the details of this issue and our policy for handling it. Problem details: Among the CCDs used in the affected products, it has been confirmed that in extremely rare cases, under high-temperature/high-humidity environments, some of the internal wiring comes off. If this defect occurs, the signal is not output from the CCD correctly when in shooting mode. This results in image abnormalities such as: images do not appear Image colors are abnormal images appear distorted These symptoms can be confirmed on the LCD monitor. Solution: We kindly request users who have confirmed these symptoms to contact the nearest CANON SERVICE CENTRE. Free repairs will be made for affected products in cases where it has been confirmed that the internal CCD wiring has come off. Last modified date: 07-Jun-07 I hope Ive been of graet service to you, just need a list of the canon service centres now. Chris (Mr Baton).

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  • 11 more comments 
  • oconnb00 Nov 06, 2007

    When I use the flash on my IXUS II the picture comes out like a negative with a pink hue. It seems fine when I don't use flash. This has only happened to me recenty after about 4 years trouble free use.



    I bought the camera in Singapore. Irish Canon website says it only covers Camera bought in Ireland (thanks Canon Ireland.) Looking into contacting Canon Japan. Anyone got an email for them?

  • Happy hall Nov 27, 2007

    i can record sounds with the movie option but the lcd display is black cant see no pictures but i have all the options i dont know if the nens is bad or something but i have 2 of these cameras but they both have the same prob.

  • babiepom Dec 15, 2007

    hi

    My ixus 11 is not working properly. The back screen is showing distorted coloured lines and a black screen. The camera powers up fine and takes the picture as normal.

  • Anonymous Dec 26, 2007

    when I play old video when I recorded when the camera was fine, video works fine, when I try and record new video it records sound only and nothing on the screen while I record.
    I have a mv750i camcorder.

    my email address is [email protected]

  • igowy Jan 05, 2008

    Blank screen,

  • noblet Mar 20, 2008

    Our canon Ixus II doesn't show image when trying to take a picture and makes a kind of bird sound with every movement or button pushed. There are all kinds of symbols on the blank screen but no image?

  • Anonymous Apr 15, 2008

    I am not able to see any images on the LCD in the shooting mode of my A95 powershot. Also not able to shoot any pics through the viewfinder. But the LCD displays images and works fine in the play back mode. I am able to play back images already recorded and available in the memory card.

  • Bill 42151 May 23, 2008

    I have a Canon PowerShot S1 IS. After powering up, the view finder and the LCD screen is displaying mainly black with jittering white horizontal lines. Actually, some of the lines are in color. If I move the camera around, the display changes, but is still distorted. After reading the post about a jolt or bump could have caused this, I lightly bumped the side of the camera with the heel of my hand. The display cleared up and I actually took about 5 pictures before it went on the blink again. The LCD works fine when viewing previously recorded pics. If I take a pic while the camera is acting up, the LCD displays exactly what you see in the view finder.

  • whatsthepoin Jun 04, 2008

    my ixus ii has a flickery screen, horizontal lines etc, developed quite suddenly with no apparent reason, when i went on ebay in search of a replacement i found dozens of similarly damaged cameras for sale for spares or repair!

    jessops claim to be unaware of any problem with these cameras.

  • vcar33 Jul 27, 2008

    Yes I have the same picture quality problem for the cannon powershot A75 the screen flickers and the pictures color runs like a paint brush was applied to the picture and some of the pictures are entirely black with a few straks of light.

    The step that I have take is that I contacted cannon to see if there has been a recall for such an issues will let you know. Thanks for the info in confirming ny problems



    Vincent Carlino RI

  • Anonymous Aug 23, 2008

    Our Power Shot A80 displays a blurred lcd screen when the camera is turned on. Nothing we have tried resolves the problem.

  • ellma Nov 09, 2008

    I have a Canon Powershot A70 that has these same symptoms. In shooting mode, the LCD screen is mostly black with horizontal flickering bands of white/lavendar. The viewing mode still works fine. This also happened to the same model camera that a family member had but stopped using. Seems like this is not so uncommon. Thank you for the information about Canon supposedly honoring this repair even beyond warranty. I will contact them and hope they continue that policy.

  • saarah_465 May 11, 2010

    My canon camera wont replay recorded videos it is only displaying a blank screen as tho the videos have no recording on them! although i know they do!

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8 Answers

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Only for the brave, on a warrenty expired camera.

Buy a set of jeweller's screwdrivers.

Make sure it is off, with the lens retracted, and remove the battery and SD card.

Remove the 11 screws holding it together

The metal shell is in two halves that can be pulled apart. The rubber socket cover flap has to be removed once one half is off. A rubber gasket round the eypiece lens may drop off - it is easily replaced.

Hold the inner chassis by the edges.

The lcd screen is held by one screw, half hidden under the wiring to the flash - remove it.

Push the wiring to one side just sufficiently to enable you to hinge the lcd screen up on its flexible printed circuit wiring loom.

Underneath you will see the back of the ccd pod, with a flexibe printed circuit wiring loom pinioned under a metal plate with two Y shaped holes filled with brown gunk, and held down by a torex screw locked with some holt melt adhesive, and two further screws inaccessible under the metal chassis to the right.

I hypothesised these were the contacts that become detatched in hot conditions, and (1) tried to shift the flexible printed circuit minutely from side to side using the hole in it (it didn't move appreciably)and (2) pressed down quite hard in the centre of the metal plate, having supported the chassis from below so as not to damage the lens.

I reassembled the whole thing and it worked immediately, with just a faint light smear down the left hand side of the image (the whole image had been completely smeared, then dark, before) which was only noticeable when photographing in dark conditions.

So I took a gamble and it seems to have worked. If it hadn't I was going to break the glue seal on the Torex screw and unscrew and then screw it up again.

Obviously doing this is on your own responsibility.

Posted on Oct 25, 2008

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Just to let you all know that Canon is STILL honouring this special warranty (as of 19 March 2010) - I have just received the most FANTASTIC service from approved Canon repairer, Colchester Camera Repair Service - my son's trusty IXUS 500 has been fully repaired free of charge.

L Jones, Somerset UK

Posted on Mar 29, 2010

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Hello, I have the same issue and I went to the nearest CANON SERVCE CENTER. In am in Italy but I bought my camera in Japan. The people at the service center told me that they can only repair machines that have been sold in Italy, so I shoudl go to Japan for mine (and this is of course unfeasible). Do somebody know if there is another possibility for my nice IXY 30 camera?
Thanks a lot

Posted on Oct 01, 2009

To all those with the cameras below this is the solution.... form CANON WEBSITE.

Why is the image output abnormal?
Case Id: 37383

Applicable models
Digital IXUS II, Digital IXUS IIs, Digital IXUS V3, PowerShot A300, PowerShot A310, PowerShot A60, PowerShot A70, PowerShot A75, MV590, MV600, MV600i, MV630i, MV650i, MV690, MV700, MV700i, MV730i, MV750i, MV5i, MV5iMC, MV5, MV6iMC, Digital IXUS V2, Digital IXUS 430, Digital IXUS 400, Digital IXUS 330, Digital IXUS 500, PowerShot A40, PowerShot A80, PowerShot A85, PowerShot A95, PowerShot S60, PowerShot S1 IS,

Digital IXUS II Digital IXUS IIs Digital IXUS V3
PowerShot A300 PowerShot A310 PowerShot A60
PowerShot A70 PowerShot A75 MV590
MV600 MV600i MV630i
MV650i MV690 MV700
MV700i MV730i MV750i
MV5i MV5iMC MV5
MV6iMC Digital IXUS V2 Digital IXUS 430
Digital IXUS 400 Digital IXUS 330 Digital IXUS 500
PowerShot A40 PowerShot A80 PowerShot A85
PowerShot A95 PowerShot S60 PowerShot S1 IS


Solutions
Thank you for using one of our Canon products.
It has been found, that in rare case, some of the CCDs, used in Canon digital cameraCANON FAULTY SCREEN IMPORTANT READ ME - mag-glass_10x10.gif and digital video cameras, have a problem that causes abnormal image output.

We apologise for any inconvenience this may have caused. Canon will offer free repairs where an error is caused by this malfunction.

Canon would like to advise our customers of the details of this issue and our policy for handling it.

Problem details:
Among the CCDs used in the affected products, it has been confirmed that in extremely rare cases, under high-temperature/high-humidity environments, some of the internal wiring comes off.

If this defect occurs, the signal is not output from the CCD correctly when in shooting mode. This results in image abnormalities such as:


images do not appear
Image colors are abnormal
images appear distorted
These symptoms can be confirmed on the LCD monitor.
Solution:
We kindly request users who have confirmed these symptoms to contact the nearest CANON SERVICE CENTRE.

Free repairs will be made for affected products in cases where it has been confirmed that the internal CCD wiring has come off.


Last modified date: 07-Jun-07

I hope Ive been of graet service to you, just need a list of the canon service centres now. Chris (Mr Baton).

I sent mine back quoting this advice and had it repaired free of charge
many thanks for your help

Posted on Oct 25, 2008

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I have read that there seem to be many issues with no display on the LCD in playback or photo mode. What can I do to get this resolved? Thanks you. Greg

Posted on Sep 15, 2008

As of 6/30/2008 Canon is still honoring their advisory bulletin.

I am sending them my Powershot A80.

Posted on Jul 01, 2008

Mine did the same after the warranty expired. On the advice of the first post here I sent mine back to a cannon detail copying the first post. They repaired it free of charge. I was very impressed
kate

Posted on Mar 23, 2008

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After I took a good picture and tried to take a 2nd, the view screen scrambled with no intelligent picture. If you move the camera you can see shades of light and dark changing - but no color. Any clues? Sure appreciate your help. Mary

Posted on Mar 21, 2008

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Posted on Jan 02, 2017

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