Question about T-Mobile Dash Smartphone

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T mobile dash

When i turn my dash on, it just freezes on the microsoft screen and i have to take the battery out to power it off. what can i do?

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First take back up & then do soft reset of ur phone & check running programs at stratup path> start> settings >system tab>memory >running programs then stop unneccessary programs .

Posted on Oct 19, 2007


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Posted on Jan 02, 2017


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My HTC Dash phone freezes at start up showing the green screen "Windows Mobile". How can I solve this problem? Thank you

I suppose you'll have to hard reset your device, in order to get rid of such a condition. Do do it, turn your device off. Then, press and hold both softkeys (the ones marked with '-', and, whilst keeping the softkeys pressed, briefly press the power button, to turn your device on. Release the softkeys when instructions pop up on the screen. Follow them. Bear in mind that this process is timed. So, if you miss some step, you'll have to start it over.
Hope you are able to sort your problems out.
Cheers! Carlos

Apr 07, 2010 | T-Mobile Dash Smartphone

1 Answer

Tmobile Dash won't work at all

I had to visit quite a few stores and finally purchased a used battery from a licensed dealer. With the new battery I was able to restart the phone and the new battery also held a charge. This phone is prone to overheating and gets what the phone tech called, "thermal shutdown." Too hot, it turns off or freezes up. I ran into other problems with this phone so I finally got a different one.

Aug 07, 2009 | T-Mobile Dash Smartphone

1 Answer

Dash freezes on startup screen

Take battery out and leave it out for about a week. It may reset.
And take out your SIM card.
That resets my phone if it works then it works.
Good luck

Jul 24, 2009 | T-Mobile Dash Smartphone

1 Answer

My dash keeps freezing up on the white tmobile page them on the windows mobile part ive tried holding the 2 button and the power button all it does is turn off and i tried holding the soft keys when...

first remove the battery then reinstall it, hold the 2 soft keys and the power button at the same time, do not release either, til the reformat screen appears... then press the green call button.

Apr 20, 2009 | T-Mobile Dash Smartphone

1 Answer

My tmobile dash freezes every time i try to start.

Turn the handheld off, hold the two soft keys (the dashes to the left and right of the phone buttons) hold the power button for 1-2 seconds and then release the soft keys. It should prompt you to clear storage. The “send” button is considered as the green phone button.

How to Hard Reset a T-Mobile Dash with operating system: 1. Select Start
2. Select Accessories
3. Clear Storage
4. Type in 1234
5. Select Yes

if this helps please rate the posting..thanks

Mar 02, 2009 | Cell Phones

2 Answers

Dash Phone freezing up in the WHITE SCREEN

This may work for you

Will it just not boot up all the way but just stops?
If so try the procedure at this link: T-mobile Dash Master Reset
If this doesn’t work then proceed to the following guide below.
The Windows Mobile installation may be corrupted.
The only way to fix that problem is by re-installing the windows software on the phone.


Dec 07, 2008 | T-Mobile Dash Smartphone

1 Answer

My dash will not power on..

Plug it in, take the cover off, keep it face down, and charge it under a cool air. it may not be charging due to the battery being too hot. I had this problem.

Jul 21, 2008 | T-Mobile Dash Smartphone

2 Answers

T-mobile dash

I tried using a the google mail java app on my tmobile dash. It froze up on me, and when i turned it back on it just stays at the "tmobile" splash screen. I have tried using the soft key and power button reset but it doesnt work. What's weird is that it wont power down unless I take the battery out. It powers on, shows the tmobile splash screen, then freezes. Is there any other way to reset it or is it totally bricked? I bought it new off craiglslist so tmobile wont replace it for me cause I'm using it unlocked on cingular.

Ok bro I know I am a bit too late to help you with this problem but someone else may benefit from these directions. I see most places online only have half advice about this very common problem with T-mobile Dash.

This is what you need to do, you have to do a hard reset exactly like "reviel" mention. Also like he said timing is essential but the trick is that you need to show some patience through the process.

Note: Please read the directions completely before doing anything for better results.

Step 1: Take your battery out and shut off your phone
Step 2: Press and hold the two soft key buttons.
Step 3: Press and hold the power button for exact two seconds, 1001, 1002 and release, but continue to hold the two soft key buttons.
Step 4: Within seconds a black screen with some text will come up asking you to confirm if you wanna delete everything; and right then you let go of your soft key buttons and press the green call button (also known as the "send key").
Step 5: You are done but not really, your job now is to find something else to do and leave your phone alone for at least 2 minutes. Eventually if you don't have a SIM in it, it will prompt you for it and you click the soft key to choose "OK"; also, it will ask you to confirm to restart and you click the soft key to chose "Done" for it.

Wait a minute for it boot up and overall it should do it.

May 31, 2008 | T-Mobile Dash Smartphone

3 Answers


do a sw reset....its possible it was damaged when it was dropped in the water, but not likey....

turn the phone off, press and hold the soft keys (buttons with the lines on them above the home key and back arrow key) and hold it the power button while you are doing that until the white t-mobile screen will come on, then instead of going to the green windows mobile screen, a black screen with white the green will get you in your phone but it will erase your info as a result....

Nov 23, 2007 | T-Mobile Dash Smartphone

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