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Take it in because that sounds serious, call Brother at 1-877-276-8437 and find an authorized service center to take it in to. You do not want to void your warranty.
Oil might help but it sounds like you don't have enough pressure on the foot. You can take the casing off where the light is and there is a screw back there that controls the tension on the pressure foot. It is not meant to be changed by anyone but a professional. I've changed the tension but it wasn't easy. If you are still interested let me know and I will try to explain.
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