Question about Brother MFC 420CN All-In-One InkJet Printer

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MFC-420CN scanner error

Printer is connected by Lan connection. When trying to scan either with the PC or directly on the printer I receive the following error message. "Unexpected data has been received. Please turn the device OFF and then turn it ON again. Then restart your PC and try the scan again.[TW004]" I have done this several times but still get the error.

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  • Anonymous Nov 03, 2007

    My computer crashed, I got it fixed and now the printer does not work. I have tried to download it again but to no avail.

  • Anonymous Mar 01, 2008

    same problem

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  • 832 Answers

This might be a hint: http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000100/000082/faq000182_001.html?reg=us&c=us&lang=en&prod=mfc420cn_us&Cat=8 another one is this: http://welcome.solutions.brother.com/bsc/public/us/us/en/doc/manual_index.html?reg=us&c=us&lang=en&prod=mfc420cn_us&type2=6&flang=English&dlid=

Posted on Oct 05, 2007

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If the latter, the scanner is trying to send the document to a server software on the PC, which is probably not running; hence the "not connected" message.

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I had the SAME problem. I have 3 pc laptops and 1 Mac. The Mac could still print, but the pc's were hosed. I called BrotherUSA and this fixed the problem!

Go to your printer and after making sure it's connected to the network with the Ethernet cable, go to Menu > Print Reports > Network Config. This will print a page that shows your printer's IP address. We need to config that address in your Printer, Fax and Scanner settings in Control Panel.

Go to Control Panel > Printers & Faxes. Right click on your printer > Properties > Ports tab. Click Add Port and select Standard TCP/IP Port. Click New Port and click Next on the wizard. Enter the IP address of your printer in the first field (the second one will auto-fill). Click Next and Finish. Printer's done!

Right click on your PC-FAX in Printers & Faxes and Properties. Click on the ports tab and just check the box that you just created for Standard TCP/IP Port. Click OK. Fax is done!

Go back to Control Panel and select Scanners & Cameras. Right click on your printer/scanner > Properties > Network Setting tab. Select the Specify your machine by address radio button and, if it's not already in there, enter the IP address of your printer. Click OK. Scanner's done!

This will work as long as your router is running. You may need to repeat this process after a power outage or if you need to reboot your wireless router. Not too bad, though! I just wish everything was as easy as a Mac!!!

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I encountered the same problem (prints but won't scan) over a network connection. A download from Brother got it working again. The filename is BrRegDev.EXE and it is available free at:

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/000600/000037/faq000637_000.html?reg=us&prod=mfc7220_us_as&c=us&lang=en

If the link doesn't work, try searching for the filename using Google (for example).

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