Question about Janome Memory Craft 9000 Computerized Sewing Machine
My Janome Memory Craft 8000 is coming up with 'STEPPING MOTOR ERROR' when I turn it on and is making an awful grinding type noise that seems to be coming out of the arm where you secure the embrodery hoop. Is there any way to fix it as I have rung Janome and they have said no (think they just want me to buy the new one!!)
Bear with me here...
When the Janome 8000 is turned on, one of the first things that it does is run the stepper motors to return the embroidery carriage back to its original position.
The computer in the Janome needs to know when the embroidery carriage is back in the correct position and to do so, it uses a sensor.
If the sensor fails, it does not know that the carriage is back in the correct position.
When the sensor fails, what happens is that the stepper motor keeps running even though the embroidery carriage is fully back, so what you hear is a horrible grinding sound. The grinding sound itself is nothing to worry about, actually it is good news, it means that the stepper motor is fine.
Janome in their infinite wisdom decided that whether the motor failed or the sensor failed, that they would simply say on the screen that the stepper motor failed.
I have repaired a machine with this problem, in my case it turned out that the sensor was okay, but someone had damaged the main circuit board, breaking the track from the sensor to the computer.
Unfortunately, I don't know if this sort of repair is something that the average repairman can take care of. I am an electronics engineer, so thats why it wasn't a problem for me.
I just thought some extra information on what is going on might give you a head start in getting some one to fix it for you.
Posted on Nov 15, 2007
I KNOW what your problem is because I and many other disappointed Janome owners have it. Your motherboard has kicked the bucket and it will cost you $400.00 to replace it. Go ahead and take it to your repairman, he will do the diagnostics and tell you the same thing. Problem is Janome won't help you out one iota. You, like I, will need to report them to the better business bureau.
Or try Ebay and get another, but beware, the best deals are the ones that also have a shot motherboard. Sorry....
Posted on Nov 01, 2007
I don't know whether this is a common issue, but I had the same problem. I purchased this machine as completely not working. After repairing 2 other problems I decided to check the sensor as suggested by John_nz and after short investigation it was clear that the connector on the PCB was loose on the other end! It is difficult to find after removal of side panel as the PCB is well hidden and most visible side connectors are not the ones you are looking for.
This wire is coming from the base is is attached to the socket on the far end of the board. It is VERY difficult to plug it it and I ended up removing the front panel with the PCB. It took about an hour to do that.
If you decide to trace the cable, you need to remove the base, by undoing 4 or 5 large screws and then find 2 sensors. Wires from both join and at the end you will find a plug. This is what you are looking for. It should be attached to the PCB.
Posted on Jul 04, 2014
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Posted on Jan 29, 2013
Does any one want to buy athachment for janome machines? i have some feets etc....
Posted on Oct 23, 2014
I would like to buy second hand sewing machines. Do you have any in bulk for sale so that I can buy them for resale?
Posted on Feb 11, 2008
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