Question about SanDisk Sansa c150 MP3 Player

7 Answers

C150 frozen! I turned it off, the next day, i tried to turn it on, but the screen is frozen! the SanDisk appears,after that the song screen appears as usual, but i can't do anything, it's frozen. I removed the battery to put a new one into it, still nothing, not even the battery energy level changed. None of the buttons works and my computer doesn't detect it. I tried to remove the battery and directly plug it in my computer, it turns on, my computer still doesn't detect it and the screen is still frozen! Any solution?

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  • 12 more comments 
  • MP3AdamC150 Dec 15, 2007

    I got the same problem and the "hard reset" didn't work

  • C150 Dec 24, 2007

    I will not turn on, not after I remove the battary and connect to computer and not after hard reset. What to do next?

  • Claudizzle Jan 02, 2008

    It's frozen!! Same exact problem.. NOTHINGS WORKING! =[

  • Anonymous Jan 18, 2008

    My Sansa C150 doesn’t work any more. When I turn on the player, pressing the Menu button, the last song played is displayed but at this point the player freeze. Menu button or other buttons don’t react. Note that Hold switch is not at Hold position. When I connect the player to my computer, still the last song played is displayed but the player still freeze and there is no link between the player and the computer. But another Sansa (e280) using the same wire and USB2 port connect. The only way to turn it off is to remove the battery. Is there a way to reset the player?

  • Anonymous Feb 14, 2008

    My Sansa C150 worked great for a year. A few days out of warranty, however, I turned it off one day. The next day I turned it back on. The usual Sansa logo appeared then I got a blank box framed by a narrow black outline with a small check mark on the far left. The buttons would not respond to commands, none of the controls worked. I removed the battery and put in a new one. Nothing changed. Same frozen state. I assumed it just needed to sync up to my PC for some sort of re-set but the PC didn't even detect the player when I hooked it up. It's as if this thing just froze. I checked Sansa's web site and there are several reports similar to mine posted on their bulletin board. This is obviously some sort of design flaw with the software or the hardware. I contacted Sansa tech support and they were apologetic. They gave me some instructions that all depended upon the ability to utilize the buttons and move around within the player's command structure. But I couldn't do any of the things they suggested because it is frozen. Nothing works! Sansa is unwilling to do anything about the problem because I was out of warranty by a few days. That's lousy customer support. Now that I need a new MP3 player, what do you think are the chances that I'm going to consider another Sansa? Not likely unless they step up and acknowledge the problem and make this right. Looks like I'm buying an Apple or some other brand if this is how Sansa stands behind its products.

  • Anonymous Feb 18, 2008

    Same problem, just like Feb. 14 comment that describes the frozen screen and little checkbox...and one other minor detail, it is just off warranty...go figure. Same sentiment as 2/14 guest. See you at the Apple store!

  • Anonymous Feb 20, 2008

    Same as everyone else. The bloody thing froze up for no good reason and nothing will unfreeze it. My computer will not recognize the c150 and the only way to turn the screen off is to remove the battery. What a disappointing piece of junk! Sandisk does not even acknowledge the problem. What next, open it with a hammer and look for the secret switch?

  • ssaki Mar 09, 2008

    I have the same problem. my player became useless

  • Anonymous Apr 09, 2008

    my sansa

  • Anonymous Apr 09, 2008

    my sansa c150 freezes up randomly and won't react to anything! The only way to unfreeze the thing is to take the battery out, but after i've done that, my c150 is reluctant to start again. it's a frusterating cycle.

  • Anonymous May 16, 2008

    Sandisk is a ****!!

  • sptank Jun 01, 2008

    I can't seem to get my sansa c150 to sync with my computer. it says there is a problem and to try later...there never is a later. It only plays up to a number of certain songs, and then says that all 44 songs are the same song!

    I've changed the battery, unpluged and plugged it back in, turned my computer on and off. It says to reset my device, but I have no idea how to do that...

    I also can't get it to sync my music....please help

  • Anonymous Jun 12, 2008

    i had just downloaded 3 cds to my c150 and plugged it into my stereo. a couple hours later, the battery died. i replaced the battery and tried to turn it on. the Sandisk screen came up and it froze. the only way to turn it off is to take out the battery. i've tried holding down the power button for 20+ seconds, holding down different button combos i found online. the farthest that got me was when the screen blinked. anyone have a solution? i would not recomend buting the c150.

  • Anonymous Jun 20, 2008

    k my sansa has same problem. i tried that send space thing and it did no good. Can someone plz gimme a good suggestion?!?!?!?!?!



7 Answers

Ok well i downloaded that And it seems liek its working, For thos who failed it, You have to let go of the circle button befor you start the updat! =P

Posted on Sep 23, 2008


I try everything its freeze on the last song i played. I try that failed. I dunno what to do.

Posted on Apr 01, 2008


Download this file at this link:
and follow the howto.txt. This will ERASE everything on your player, and it updates the software. For me it worked !!

Posted on Mar 27, 2008

You can try get into "Production Test". Just power on your salsa and then press vol- and down button. Maybe you will be able to do something.

Posted on Mar 09, 2008

I like the color pink and i <3 shopping

Posted on Feb 12, 2008

I have the same fucking problem.

Posted on Feb 02, 2008

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  • Master
  • 626 Answers

Try a hard reset press and hold vol + and center select button for 20 seconds. Best of Luck.

Posted on Oct 01, 2007

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Related Questions:

1 Answer

My Sandisk Sansa C150 Menu is Frozen. How do I unfreeze it? The same song keeps playing over and over. I can't turn the devivce off. Except if I take the battery out

Hi there,

You need to reset your player to default settings...
There is a reset method - check your user manual, or follow the below link -

Good Luck!!


Jul 18, 2009 | SanDisk Sansa c150 MP3 Player

1 Answer

I know its a silly question but can anyone please tell me the step-by-step process to transfer songs to my sansa c150 MP3 player......... Thanks

  • Step 1:Free a USB port on your desktop computer. Now, grab the USB cable for your SanDisk Sansa MP3 player and connect the player to your computer.
  • Step 2:Wait for your computer to find and recognize the player. This may take a few moments. Once you receive a confirmation message, open your computer and scan the icons for the SanDisk MP3 player.
  • Step 3:Open the SanDisk Sansa MP3 player on your computer. The music files that you currently have saved to the player’s memory are displayed.
  • Step 4:Open a folder containing music files that is stored in your desktop computer’s memory. Scan the files for songs that you want to transfer to the SanDisk Sansa MP3 player.
  • Step 5:Left-click on a song file and drag to the SanDisk Sansa window. Drop the file and let your computer complete the transfer. The transferred file appears at the bottom of your music list.
  • Step 6:Unplug your SanDisk Sansa player from your computer. Turn the player on and allow the file transfer to update to the internal memory of the MP3 player.
Tips & Warnings
  • When properly connected, the SanDisk Sansa MP3 player displays a USB Connected message on its LCD screen.
  • The music files in the SanDisk Sansa MP3 player will have different icons next to their filenames which will tell the file type at a glance (MPEG, MPEG layer 3 or WMA, for example).
  • Some songs feature copyright protection which may interfere with your ability to transfer music to the SanDisk Sansa MP3 player.

Jan 27, 2009 | SanDisk Sansa c150 MP3 Player

2 Answers

Frozen MP3

Connect it to the computer and reformat it.

Jul 16, 2008 | SanDisk Sansa c150 MP3 Player

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all you have to do is let them run out of battery

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go to my computer when it is plugged up and delete the music from the harddrive of the player.

May 16, 2008 | SanDisk Sansa c150 MP3 Player

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My Sandisk c150 is frozen and I've tried to turn it off and push the Hold button then turn it on again, but all that comes up is a symbol of a lock. Please HELP!

In this case on the Mp3 player itself u will see a Hold/Unphold slide switch just slide that switch to the opposite direction and that will fix the problem

Nov 15, 2007 | SanDisk Sansa e140 MP3 Player

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Can you reconnect it to your PC and try to drop a song or two on the unit?

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Frozen at start update

The secret to treating brain damage on the c150 is to definitely use the <> download. This is a *.rar file and you need to also download the 7zip freeware program to extract the contents of the file to a folder. Read the *.txt message in the folder and follow the directions and you will be back in business. Your c150 will probably occasionally have a relapse so keep the folder on your computer. This works!

Jan 05, 2007 | SanDisk Sansa c150 MP3 Player

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Delete demo files on Sandisk c150?

The demo songs still don't show up when I select "Show hidden files/folders". I had go to Menu->Settings->Format, and proceed with formatting it to get the demo songs off my Sansa c240 (This will delete all songs/files).

Dec 31, 2006 | SanDisk Sansa c150 MP3 Player

1 Answer

SanDisk Sansa c150

hmm, sounds like the hold button may have a faulty connection. have you checked that it's fully pushed to the left (ie unlocked)?

Oct 22, 2006 | SanDisk Sansa c150 MP3 Player

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