Question about Mitel 5220 IP Phone

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Missing cord I have a mitel 5220 phone. I had a small 5 inch (app) cord that attached from my phone to my headset box but that cord is now missing. I need to purchase a replacement cord. I actually thought that a regular phone cord would work but it doesnt.

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Re: missing cord

I was in HomeDepot the other day and saw what your looking for. It's a 8 connector replacement VOX cord. I think RadioShack has it too.

Posted on Oct 01, 2007

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1 Answer

How do I find the headset feature key?

Blue key then next,next until you see headset. If not you will need to login into. The phone system.

Oct 20, 2011 | Mitel 5220 IP Phone

1 Answer

I am trying to use a Plantronics CS70N headset with my Mitel 5215 IP Phone. I have the headset plugged into the headset jack on the back on the phone, but there is no head set button. Is there some...

First remove the headset cord from the headset jack. That is only used for corded headsets. Plug the short cord into the jack where the curly cord had been plugged into. The curly cord is now going to be plugged into the base of the charger where the picture is of a handset -- the curly cord goes there. There is a A/C adapter that is plugged in to base that is now plugged into the wall.

Good luck from Headsets Direct!

Jun 29, 2011 | Mitel 5215 IP Phone

1 Answer

Hi, At the office we have a Mitel IP phone we have just bought a headset model JAC0021201- B. We cant get it to work. Please can you advise how we set this up. Regards Trevor

I'm not finding manufacturer detail on this headset, only sales via Amazon, and it's dicey info at that.

So,I'm not certain this headset is compatible.  The only Mitel approved headsets are the Plantronics Polaris models.  These headsets fit into the headset port.  Such headsets require a headset button to be programmed and enabled on the phone to work.  When the phone rings, you will have to press the ringing button, to hang up, you will have to press the cancel button.

Other headset models may work, but require them to be plugged into the handset port and the existing handset will have to be plugged into it's unit.  Such units will require lifting the handset to answer the call and hang it up when completed.  Some such units have an optional lift kit.

I personally use a Plantronics Polaris "in the ear" model.  Plantronics web site has a config guide that will help you select a headset.

good luck,

Mar 16, 2011 | Mitel 5220 IP Phone

1 Answer

Plantronics cs60 cordless headset not working properly with Mitel 5220 ip phone. Cant switch between handset and headset. When you lift the handset sound comes from the headset. The same headset works fine...

I'm sorry for being long on my answer here...
The bad thing here is that the CS60 is not a Mitel approved/supported headset. The only headsets that are approved for Mitel Superset or Mitel IP telephones are the Plantronics Polaris model.

BUT many other headsets do work with Mitel telephones. Since they are not "supported" by Mitel, you should contact the headset manufacturer for configuration guidance. Some have dip switches, or dials that need to be in certain positions to work with certain telephone models. This can be different from one phone to another.

Plantronics web site and their support people should be able to guide you to configuring this headset properly for each model phone.

How is the headset and handset connected? It sounds like the CS60 is connected to the handset port of the phone and the handset is connected to the CS60. When you go off hook with the handset, it sends the signal to the CS60 and depending on the switch on the CS60, it will send the signal to either the handset or the headset.


The CS60 is connected to the handset port and the handset is connected to the headset port. To make the headset port work, you must have the CS60 connected to the headset port and the handset connected to the handset port. Set the phone to Headset mode.

Dec 13, 2010 | Mitel 5220 IP Phone

1 Answer

What does "Option 128 Missing" on the Mitel 5330 IP mean? Thanks.

It means either that Option 128 is missing in your DHCP server or you are pulling the correct IP address (maybe incorrect VLAN). If you log in to the PBX and click the Help, just do a search on DHCP and it will explain this in further detail.

Aug 11, 2010 | Mitel 5220 IP Phone

1 Answer

How do you reset the time on the mitel 5220 ip phones

The time is set within the phone system, not on the telephone. Contact your vendor for this change.

May 10, 2010 | Mitel 5220 IP Phone

1 Answer

Mitel 5220 Electronic hook Switch?

The only electronic hook switch that I know about is on the 5330/5340 series phones, with the cordless headset from Mitel.
Here is a link to see what they look like... I have several installed at sites and the customers love them, no more handset lifters are involved.

Jul 24, 2009 | Mitel 5220 IP Phone

1 Answer

Updare Mitel 5220

Are you attempting to upgrade the firmware on the phone, or the phone system itself?
We have a SX-200 ICP and are currently in the process of upgrading so our teleworkers can use newer phones than the 5220's. It requires you have a current support agreement with your vendor because you have to be able to log into Mitel's Application Management Center (

Jun 04, 2009 | Mitel 5220 IP Phone

2 Answers

How do you do a factory reset on the Mitel 5220 IP Phone ?

To Restore Factory Default Settings:
1. Press both Up and Down Arrow keys simultaneously while powering up the
phone. NETWORK SETTINGS? appears
2. Press NO until TOOLS & FEATURES appears and then press YES.
3. Press NO until RESTORE DEFAULTS? appears and then press YES.
4. Press CONFIRM. The phone resets with default settings.

Nov 25, 2008 | Mitel 5220 IP Phone

1 Answer

Bluetooth Capabilities

A cordless plantronics headset will work. A plain bluetooth headset that you use on you cell phone will not work. Mitel sells a new phone with a cordless headset and handset it doesn't use bluetooth it uses dect (europeon version) much but,

Nov 20, 2008 | Mitel 5220 IP Phone

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