Help every time i charge my phone i lose all my phone numbers. they only come back if i take out the sim card its been doing this for abbout a month now. I've tried cleaning all the connection points and still no luck the phones now 2 years old and not even under warranty.
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sounds like a crossed network signal fault. try calling your network provider and explain the problem and tell them you would like to have a sim card replacement for free. they will either give you the go ahead to got o your local store and get a sim change (you will keep the same phone number, so dont worry) or they will send you another one in the post. remember to back up any of your contact phone numbers and text messages before changing the sim card over as you will lose them if they are saved to the sim card. if all that fails then ask for a new number for free due to the problem.
hi the PUK code is the security code for the sim card so if your phone is telling you that either the sim card is blocked or you have enetered the wrong PUK code more than 5 times so what this has done is blocked the sim card.
all you need to do is call your service provider and ask them to unblock the sim how ever as the sim is sayin PUK blocked then this is telling us that the sim has been cancelled. so what you will need to do is either get a new sim and ask for your number to be transfered onto the new sim or cut your losses and just get a new sim and new number.
the problem is as the sim is saying that to ou the chances are the sim is scrap the PUK code is a security code for the sim card should you lose your phone and someone tries putting your sim in another phone to use it or get your details, so what happens is the sim card asks for the PUK code and this code is between 8 and 11 digits so guessing it is impossible and the only place you can get this code from is your service provider.
i would try giving them a call first just in case they can unblock it for you but the chances are it blockend and it now scrap but if you want to keep your old number all you need to do is get a new sim card and aks them to transfer the number onto the new sim card this way you will keep your old number, how ever you will lose all the info on the sim card such as numbers an texts etc, how ever most phones store this info on the phone so you may find that when you put the new sim card in you should have all your number still because they might be stored on the phone and not the sim.
please let me knowhow you get on or if you need further assistance ok
please could you rate this solution as i have a whole page of unrated posts, thanks
Hi the PUK code is the security code for the sim card and not the phone, all you need to do is call your service provider and ask them for the PUK code for the sim card that is asking for the code, they will give you this code for free over the phone, its a 10digit code so dont try guessing as you will block the sim card.
if you dont need to use that sim card then you can get a new sim card for your phone and this wont ask for the PUK code.
Each sim card made has its own unique PUK code and it is totally random so their are no number generators out their that can get you this number as its unique to each sim card.
Giving your service provider a call will get you the PUK code and they wont charge for giving you this, if you enter the number wrong between 5 and 10 times depending on what network your with then this will mean the sim card is locked and can no longer be used and you will also lose any data that is stored on the sim card.
try holding down the power remove the back cover and battery (at this point briefly let up on the power) remove the sim card wait for "insert sim card" message remove battery reinsert sim card and battery release power key when the splash screen comes up
Alot of times this is when the battery or SIM card for whatever reason gets loose inside and for a second or two loses contact. Believe me, I see it everyday. What happens is sometimes when the factory sends the battery new with phone in the box, it is a bit to small. The door or sleeve that holds the SIM card in (for phones that take the sim cards)do not actually hold the SIM card in-they only hold it partially in-the battery does the rest. So if the battery comes loose, alot of times so does the SIM card. Try this, take your SIM card out, along with the battery, look for anything that might be loose. Then put the SIM card in, then take a piece of paper underneath the battery. This will help the battery keep contact, and is just a test to see if this solves your problem.
Switch the phone off and take the battery and SIM card out for 10 minutes then restart. That should work.
If it does'nt reset the phone to original settings, you'll lose data stored on your phone. First turn it OFF, take the SIM card out.
Press* 3 sendat the same time and turn phone on. Keep them pressed until the reset/logo screen appears.
Give it time to reset.