I had the same problem and called Sony, they just said to keep trying what the manual says to do, but make sure the unit is in standby mode. I tried in powered mode and in standby mode many times and it did not work. Then I tried again the next day when the unit had been in standby mode for an extended time period. I hit the four buttons like the manual said, all four in quick succession. I also tried the four buttons in many different sequences from what the manual said. When I powered back up the lamp timer was set to zero, finally! I think having the unit in standby for an extended time was the key. The Sony rep really emphasized the need for the unit to be in standby.
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Reset the lamp hours as follows. Press the Exit button on the projector for 3 seconds to display the total used lamp time. Press the MENU button on the projector during the lamp hour message. An adjustment message will appear. Press left or right arrow to reset lamp hours or press EXIT to leave.
I think it's a lamp driver issue from what I've seen others have gone through. I also read that if you go through the sequence of unplugging, plug back in, wait 20 seconds and try to turn on, multiple times, it will finally kick on and work. I just got mine to turn back on by doing this and waiting through the fan cycling without the light turning on. After the 4th sequence the light flickered. After the 7th sequence it finally turned on and is working. Now I can watch the Super Bowl and will look into replacing soon.
These instructions are for a Sony Cineza VPL HS3, but may be the same for the HS2
1st thing to check - is the cover properly/completely closed - this can stop the projector from working.
Connect the power and set the projector to standby mode.
Press these buttons on the remote control in this order, for less than 5 seconds each.
Reset - Left Arrow - Right Arrow - Enter
This is required, to reset the lamp timer.
Also, something I found interesting from the internet - lamp life isn't
when the bulb dies, but when a bulb has lost 10% of its brightness - so
you might well be able to reset the timer and get much more use from
the bulb - the image just wont be as bright.
first, make sure you have the correct lamp. the lamp for the xr-10x-l looks like the xr-10x, but the plugs are different (common mistake). make sure you have the AN-XR10L2/1, not the AN-XR10LP/1. to reset the lamp timer (with the projector plugged in but off), hold down the enter, down arrow, and menu buttons and press the power.
In order to reset the bulb counter you need to access the Service Menu: To access the Service Menu: Turn on and warm up press the following sequence: Up Up Left Give it a few goes, it took me 5 minutes to enter with the right timing. The Service Menu will appear, highlight factory reset and the counter goes to 0. Job done. Cheers, Matt.
I had one 3300MP and removed/replaced the bulb to dust off as it was overheating. There is a small metal like switch that resets the bulb replacement (physical switch - take a good look) -- This helped to reset the first time I did this, but doesn't reset the hours on the chip.
However, since this bulb was problematic for me, I have done this a couple of times and since has stopped powering the bulb now. So, thinking it was the bulb, I replaced the bulb, -- No good... So, thinking it was the projector, I bought a new/refurbished one on ebay -- tested the NEW bulb - NO GOOD. now I have TWO PROJECTORS, THREE BULBS and NOTHING THAT WORKS...