Question about Acer AL2416W 24 in. LCD Television

10 Answers

Light comes on, no power to montior...

I just got this monitor and the light for the power turns on, it flashes "ACER" on the screen for about a second but does not display anything after that. (Yes it's plugged in correctly!) Any insight on this would be so helpful, I've contacted Acer's Technical Support and have been waiting for a response for about 2 weeks now :( Thanks, ~Brian

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  • Sloaner Mar 20, 2008

    I seem to be having the same trouble and I have tried other monitors using the cables and still getting nothing

  • Sloaner Mar 21, 2008

    Sorry that did not come out the right way....on my first post. I have tried other monitors with the same cable and they have worked fine. I left my monitor on over night and then when I tried it in the morning it was just blank. Pressing the power button gives me the "ACER" logo and then goes blank. Any kind of information on this problem would be appreciated. I would like to repair it if it is somewhat reasonable for a fix.

  • Anonymous Apr 02, 2008

    My monitor flashes "ACER" on the screen for about a second but does not display anything after that.
    I have had this monitor for a period of time, and it just suddenly behave this way for no reason
    please advise

  • DutchM Apr 19, 2008

    Same thing happens for me. The light stays green, the acer logo flashed and then it goes blank (no backlight or anything). When the acer logo flashes, it seems a bit dark. Maybe a problem with the lamp?

  • BiomedMike Apr 24, 2008

    Same here; It seems to sense the video signal - since the status lamp remains green. Replace the monitor w/spare; using original cables - the new monitor works fine. I seem to recall a similar problem, about 9 months ago with another Acer we have here. Powered it down, and then back On again took care of the problem - didn't think anything of it at the time. :(

  • deboerja Jul 10, 2008

    Just like everyone else, my screen says acer and then on bootup will say gateway then it goes black and says no signal. I plugged it into my tablet and swtiched screens and it came right on. I'm thinking it might be my video card.

  • ikon2003 Jul 27, 2008

    Same problem as the above cases. The monitor flashes a brief "Acer" before going completely black. The power light stays green, but nothing is displayed on screen. I'm using the AL2416W as a secondary monitor to my laptop, and I thought it was a fluke loose cable when I first saw it yesterday (after which it worked fine the rest of the day). But this morning I've come across the same problem. I've tried the monitor with a different computer, and the same problem persists, which makes me think there's something wrong with the Acer itself.

  • Anonymous Sep 09, 2008

    same problem as above, has no one found the problem yet?



  • Anonymous Sep 09, 2008

    So I assume the light goes Orange after the Acer screen?

    First thing I thought was if cable plugged in right, I have SLi on my pc and I stupidly ended up plugging mine into my second card because of the angle I looking at the back from.

    Try your previous monitor again... make sure you use the same DVI cable you are using at the moment, if that monitor doesn't work either then try another DVI cable, especially if you have swapped to the new cable upon buying this monitor.

    I have this same monitor and it just came straight on for me with no hassles so doubt is manufacturing fault.

  • cards yes Nov 03, 2008

    It shiow acer then blank when hooked to my laptop my lap top screen is biger so I know my lap top sees it but no picture just black

  • joeyssolomon Feb 08, 2009

    WHEN I TURN ON MY MONITOR IT DOES THE EXACT SAME THING.

  • Anonymous Apr 25, 2009

    yep this one too, it isn't mine so I don't have any info or b'ground. green light on power button lights then a feint or no display of acer logo for a fraction of a second then no display and green light turns amber.

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After posting my problem in this thread, I sent my Acer back in its original packaging with a copy of my receipt to Acer Technical Service. It still had a year left on its warranty (out of the original three years), and so I figured they would repair it. Much to my delight, they actually did. It took almost 3 weeks, and there was no email notification during the repair period (even though I asked about the status of my monitor once), and just when I was giving up hope, a big box arrived on my front doorstep. The note inside said:

"Enclosed you will find your unit which was sent to us for service. It has been thoroughly tested and repaired.
Repair Comments: Performed repair on customer unit.
Description: Inverter Board AA668 24TBD292LF..."

So it looks like the problem was an inverter board, which they replaced. I plugged the monitor up to my laptop again and it's been working fine all day. It was a bit hard to get in touch with Acer about the problem at first, and during the repair, but in the end they followed through and repaired the product free of charge.

Posted on Oct 14, 2008

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I've got the same problème
Here is the part to order : Inverter Board AA668.TBD292LF TDK
at this adresse :

http://www.zandparts.com/acer/index.php?cPath=1_2_727

Posted on Apr 16, 2009

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Same problem - same sulution!

1st poff, monitor gets brighter
2nd poff, monitor returns to normal brightness
3rd poff, monitor turn to black

when turning off and on again the acer logo flash up for a sec. after that the monitor stays black.

i changed the inverterboard my self (no problem for anyone how can handel a screwdriver) and the monitor works like before

maybe order here if u life in germany (bit cheaper than the officail acerparts distribuor)
http://www.gnla.de/preisliste/acerparts_3.html

Posted on Sep 23, 2009

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My screen on down side have sparkling red light. how do i remove this pls. help t.y

Posted on Nov 13, 2010

Same problems exactly.

I originally had different video issues, sent the thing back THREE TIMES, and finally they replaced it with a refurbished model. NOW, I'm having the problems you guys described above ONE day after I got the replacement.

It seems to work until theres the slightest touch on the cables behind then it blacks out and won't come back to life.

I'm on my seventh hour on the phone in total dealing with Acer on this. They refuse to accept there's known problems with this model, and argued with me when I mentioned your reports that the percentage is too low to be significant enough to warrant anything.

NOW, they want me to send this one back for repair, after just getting it yesterday.

DO NOT BUY ACER, their product is garbage.

Posted on Oct 01, 2008

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I have had this monitor for a year and a half. In that time, this issue... the acer logo to blank to amber and no power at all have occured. The first was a faulty inverter and the second was the power board according to Acer. I have since had two more issues with this monitor and am now using a brand new one supplied by Acer due to all my problems. However, getting to this point required a little over 18 hours of pulling teeth with the CSR's at acer and well into the hundreds of dollars in shipping.

My latest of the AL2416W monitor's from Acer is giving me problems too, on it's first day (hence why I'm here). My advice is to stay far, far away from Acer. And if you do feel like gambling, hope and pray you don't have to deal with their customer service. It is, bar none the worst I have ever experienced.

Posted on Sep 23, 2008

Strangely enough I've had this problem occur JUST this morning as well.

The monitor light stays green and will go amber if I disable the monitor via windows software.. (Luckily I have a 2 monitor setup...)

Windows sees it, but the display is just black. Tried moving it to other systems, no success. Suspect this is just HOW these die...

Posted on Sep 09, 2008

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The inverter part or the display controller is messed up. I think there is some problems with internal circuitry not loose connections.

Posted on Aug 29, 2008

So I assume the light goes Orange after the Acer screen?

First thing I thought was if cable plugged in right, I have SLi on my pc and I stupidly ended up plugging mine into my second card because of the angle I looking at the back from.

Try your previous monitor again... make sure you use the same DVI cable you are using at the moment, if that monitor doesn't work either then try another DVI cable, especially if you have swapped to the new cable upon buying this monitor.

I have this same monitor and it just came straight on for me with no hassles so doubt is manufacturing fault.

Posted on Oct 28, 2007

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Same problem - same sulution!

1st poff, monitor gets brighter
2nd poff, monitor returns to normal brightness
3rd poff, monitor turn to black

when turning off and on again the acer logo flash up for a sec. after that the monitor stays black.

i changed the inverterboard my self (no problem for anyone how can handel a screwdriver) and the monitor works like before

maybe order here if u life in germany (bit cheaper than the officail acerparts distribuor)
http://www.gnla.de/preisliste/acerparts_3.html

Posted on Sep 23, 2009

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