My kenmore washer is a special edition model # 20692001, had a burnt rubber smell won't agitate or spin, what could be the problem? Is it a direct drive or does it have a belt?
no belts that has a coupler in it,it looks like a regular washer,kenmore doesn't make anything the only way to tell who made it is by the first 3 numbers that you didn't add,you need to send full number,you were missing the 110. in front of it,the 110 tells me it's made by whirlpool,on the top console,first if it filled with water and stopped most likely you have a bad lid switch,close the lid and open it a few inches if you don't hear a click when you close and open the lid the lid switch is bad,they don't want the washer to run if the lid is open so if the switch is bad it won't run.lid switch part number 3949238.if it runs,fills and drains but no spin or agitate check the coupling. remove the two end caps,you might need a screw driver to pop them off,remove the two screws that are under the end caps,flip the top console up,with a screw driver pop the metal clips up and remove the lid switch connector,now you can pull the whole frame away,tilt the frame up in the back and pull forward,with a screw driver remove the two clips that hold the pump onto the motor,slide pump off,you don't have to remove the hoses,now most of the time there are two 1/4 inch screws holding the motor clips in place,remove the screws and with a screw driver pop the two clips,slide the motor forwards,now you will see the coupling,it is two plastic pieces with three arms on each piece and a round piece of rubber that goes in between the two parts,usually you'll find the arms broke off and the coupling has to be replaced,if the coupling looks good,rub your hand on the bottom of the transmission where the back side of the coupling is,if you find oil on your hand the tranny is blown and that will be the problem.if it's the coupling part number is 285753A.one more thing if it's the lid switch remove the frame like i said and you'll see the lid switch on the right side of frame,remove the two phillips screws, then there's a 5/16 inch screw holding the ground wire onto the frame to the lid switch,pop the white connector of the switch out of the frame,then there are two clips holding the wires of the switch in place,remove the old switch and install the new one the same way you took the old one out,also if it is the coupling,when you go to slide the motor back in place there are 4 rubber pieces on the back side of motor the line up into the frame,make sure if any are missing to pull them off of frame and slide them back on motor or you'll never line it up.hope this helps,if you need any other help let me know would be happy to help you and good luck with your repair,i use a 7/16 nut driver to bang the coupling pieces onto the tranny and the motor,it's around the same size as the middle of the coupling and works well for me,also put spit or soap onto the motor part of the coupling on the three arms so it will slide into the rubber holes easier.good luck
Sep 21, 2017 |
Kenmore Washing Machines