Question about SanDisk Sansa e260 MP3 Player

2 Answers

Computer will not recognize

I have the Sansa e260 when plugged in to ny computer (i'm running windows Vista) The player says connected but will not show up in my computer or windows media player. I have switched back and forth between MTP and MSC to no avail. Any thoughts?? p.s. I callled tech support and the guy was basically no help.

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  • lumpa Oct 04, 2007

    Thanks for the advise. I tries both of the options amoung others. All to no avail. I'm having Sandisk send me another one (this will be my 3rd Sansa E260). Think I'm going to sell it then by an Ipod.. To bad to such great reviews on this product, but I just seem to keep getting the "lemons" of the bunch

  • mitchbrown Dec 30, 2007

    I have the SanDisk Sansa e280 and I am running Vista as well, I have the same problem described above.

  • Anonymous May 22, 2008

    Vista will not recognize my Sansa connect

  • Anonymous Feb 11, 2009

    SAME PROBLEM HERE AND I HAVE 3 OF THEM I BUY FOR MY LITTLE BROTHERS FOR CHRISTMAS NOW NON OF THEM WORK

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My sansa has the same problem. I usually have to connect it 2 or 3 times before it shows up on my computer.

Posted on Oct 03, 2007

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Did you check in Device Manager to see if the device has any errors listed? With the device connected Right Click on Computer>Properties>Hardware Tab>Device Manager button. Check for any red or yellow errors on the Sansa device. If there are errors, right click on it and select uninstall. Disconnect the device and then reconnect it to your computer. If thats not it, do you have Administrator Rights on the PC? If not you will need to switch to Administrator account and follow the steps at the top. You can add to this question for more assistance. Best of Luck.

Posted on Oct 01, 2007

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1 Answer

I downloaded a Sansa video converter and it keeps saying that my Sansa is not connected after i connect it. Can i have some assistance please?


do u have windows or mac system? if mac,
Although MAC OS is NOT a supported operating system, the Sansa player can still be recognized if the Sansa player is only plugged in MSC mode.

MAC computers do NOT support MTP
A Sansa player in MTP mode when plugged into a MAC computer will NOT be detected or recognized.

MAC computers supports Sansa players in MSC mode
Sansa players can only be recognized by a MAC if the USB mode on the Sansa player is set to Auto Detect or MSC.
See answer ID 207 for instructions on how to put your Sansa player in MSC mode.

See answer ID 1141 for instructions on transferring music to your Sansa player using iTunes on a MAC computer.

Aug 01, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Cannot get my computer to recognize my sansa e260 player


On your Sansa Go to "Settings" then "System Settings" then "USB Mode," change it to MSC, now try connecting it. If that doesn't work try the other modes just in case.
Hope this helps!

May 01, 2009 | SanDisk Sansa Connect MP3 Player

1 Answer

Sansa e260 says connected but device not recognized


Substitute REC fo volume + in the following:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Nov 16, 2008 | SanDisk Sansa e250 MP3 Player

2 Answers

Sansa e280 will only charge when connected to my computer


Get the Vista compatible software from Sandisk's website

Sep 07, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

How do I get my Sansa e260 to appear in Windows Media Player (v. 11; Vista)?


Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 12, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e-260


Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

May 04, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Not recognized.


Have you downloaded the firmware from sandisk?

Also, have you gone to Windows Media Player 11 and tried to sync it?

When you plug the Sansa in, Vista should recognize and the Sansa should show connected. XP should do the same thing.

http://www.sandisk.com/sansa/#/support-0/
This is for the Sansa e200 series
Go to this site: there is a firware update
also, Media Converter (if you do not have it)
User manual
How to videos
More Support information

In the manual it shows that the 4gb is the Sansa e260; is that what you have?

You can also go to:
http://www.sandisk.com/Retail/Default.aspx?CatID=1605
for more information

Mar 27, 2008 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa e260 not being read by the system?


Does it show up in your windows explorer as another drive letter ?

Nov 26, 2007 | SanDisk Sansa e260 MP3 Player

24 Answers

Sansa e260 says connected but device not recognized


I agree with the above suggestion. Try setting the USB Mode under "Settings" on "MSC" on the Sansa. My computer would not recognize the e260 when the mode was set to "MTP"; works fine on "MSC".

Dec 27, 2006 | SanDisk Sansa e260 MP3 Player

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