Question about Panasonic KX-FL511 Plain Paper Laser Fax

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Panasonic KX_FL 520 Fax problem

The fax machines copies perfectly and receives faxes as well, but it does not allow us to send faxes. Every time I have tried, it says "check document". Not even using the fuction "Quick Scan". I have already clean the fax everywhere with an kind of air spray. Thanks for your help.

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THE DOCUMENT SENSOR OR THE DOCUMENT END SENSOR ARE EITHER BAD OR THE SENSOR LEVER IS STUCK OR BROKEN CHECK THESE AND YR PROBLEM WILL BE RESOLVED HAPPY FAXING OMNIPRESENT

Posted on Oct 02, 2007

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I have the stupidest question. i have a brother fax 560 plain paper fax. Do i load paper face up or down to send a fax? THank you!


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More than likely (since the problem is with sending and copying only) the mirrors inside the fax machine need cleaning. However, depending on what type of fax machine this is, this could be a pretty involved job. If you are pretty comfortable with taking covers off, you might try it, but if its a pretty expensive fax machine, I would call a professional.
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If you can copy ok you have effectively ruled out your machine as you have used both the scanning and printing mechanism of the machine.

It will probably be the fax on the other end as if it sends a poor quality page that's all your machine can receive, a poor line can also cause problems if it is from multiple faxes. If so have your provider check the line (you probably hear static on the line).

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If the same thing happens press the menu key and you are looking for a heading call setup or machine settings within one of those will be TTI settings and make sure that reduction send is not on.

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Thanks J

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