Question about HP DC3000 (Q2114AR) DVD+RW Burner

1 Answer

When create disc is going through transcoding...

When it gets to 6% is automatically shuts down and shuts down the whole computer. I'm able to burn CDs but not DVDs I upgraded the system but still have the problem.

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  • 4 more comments 
  • puddles Sep 30, 2007

    Itis a hp dvd movie writer dc3000

  • puddles Oct 04, 2007

    I'm using the program that came with my writer

  • puddles Oct 04, 2007

    I keep trying...this time I got up to 76% before everything shut down.

  • puddles Oct 04, 2007

    I have a compaq Armada E500 which I had upgraded to more hard drive and more memory.
    I also had wireless internet connection added. Things that I have tried are I unplugged everything connected to the USB port except hp dvd movie writer dc3000.
    I'm using the writer to make a slideshow with music. I get to the part where to create the disc it does the check and then transcoding. Transcoding has reached as high as 76% but I'm only wanting to write 1.09GB or 23% of the available space on the blank DVD. When I had this work done on my computer it was changed from 32FAT to NTFS file system. Would that be the problem?

  • puddles Oct 04, 2007

    I've also uninstalled the unit and reinstalled, upgraded and then went back to the original.
    Oh yes, when I did drive troubleshooting there was an Internet explorer script error. Line 11, char 7, Error: Object doesn't support this property or method
    Code: 0
    URL mk: MSITstore:\windows\help\tshoot.chm:/hdw_drives_result.htm
    "Do you want to continue running scripts on the pg."

  • puddles Oct 05, 2007

    It is a laptop that I have.



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Could you tell is if you are using a third party disc authoring software like Nero or something that came with the drive?

Posted on Oct 01, 2007

  • Martin B
    Martin B Oct 04, 2007

    Try burning the DVD with the windows utilities instead of the software that came with the drive.
    Just select the files in explorer right click and send to..(the DVD drive)

    If you are trying to copy movie DVD's then could you let us know?

    What system did you upgrade? Operating system or hardware? The whole computer?

    Please give much more info, it's hard guessing what could be wrong. Heck I don't even know if you're using windows! :)

  • Martin B
    Martin B Oct 04, 2007

    Thanks for the extra info.

    Transcoding is an intensive CPU user, could it be that the CPU is overheating?
    If the computer shuts down at different times during the same transcoding process then temperature could be the problem.

    Changing from FAT32 to NTFS is unlikely to be the problem.

    The page errors you got doing the drive troubleshooter are unrelated to the hardware problem but to try to cure it in Internet explorer goto Tools>Internet Options >Advanced >Restore Advanced settings.
    This would be an bug in the troubleshooting pages not the drive. The default settings should ignore the script errors.

    I suggest checking the fans are all working properly in the PC and the heatsinks are not clogged with dust.
    If that doesn't help then try reducing the CPU speed in bios, It'll slow the transcoding but might prove if overheating is the problem.

    Good luck, and come back to comment soon there may be more things to try..



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Serial number

Nero 5.5 or Nero 6 ? as illustrated by you ?
nero 6 ultra ,nero burning rom , nero cd dvd creator.... the list goes on
If you are trying to recover a key of an already installed program on your computer there are freeware keyfinders on the internet The Magical Jelly Bean Keyfinder is a freeware utility that retrieves your Product Key (cd key) used to install windows from your registry.

It has the options to copy the key to clipboard, save it to a text file, or print it for safekeeping.
Its illegal for anyone to provide serial keys for programs that have retail values set on them its Pirating
There are lots of freeware alternatives on the internet
Burn audio, video, and data CDs/DVDs and create and burn ISO files.
Instant CD & DVD Burner is the ideal choice for anyone looking for a simple but full featured CD/DVD burner.
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Less quality loss burning AVCHD to Blu-ray Disc on Mac with Final Mate and...

Author Sony NEX-VG10 AVCHD to Blu-ray with no re-encoding for Blu-ray Player <br />AVCHD playback solution for Blu-ray Player at Home-no transcoding on Mac <br /><br />I have Sony NEX-VG10 to shoot videos in AVCHD format, and I have a Blu Ray player (Panasonic DNP-BD60) connected to my TV. Even though, my iMac provides a 24" display, I prefer watching them on HDTV with the Blu-ray player. <br /><br />When looking for the straightforward solution without transcoding the footage, I got Final Mate for Mac and Adobe Encore CS5 to complete the process. There is less quality loss when burning <b><a href="">AVCHD to Blu-ray Disc on Mac</a></b>, as no re-encoding is performed at any stage. I used Final Mate to trim and join the m2ts files for lossless output, and then import into Adobe Encore CS5 to author the final blu-ray disk. <br /><br />Below is the quick guide for you to <b>Author Sony NEX-VG10 AVCHD to Blu-ray</b> with no re-encoding for Blu-ray Player. <br /><br /><b>Step 1. Import AVCHD clips to Aunsoft Final Mate for Mac.</b> <br />Aunsoft Final Mate can detect connected camcorder automatically. Here I show the video on my iMac. Go to the Resource tab, click the Add file path button to browse the folder with .m2ts files, and the related files will be listed on the Resource tab. <br /><br /><b>Step 2. Join M2TS into one file.</b> <br />As we do not want any re-encoding, we can select multiple files from the Resource tab, drag and drop to timeline. A single movie with several clips will be created for lossless output. To get another single file as a separate chapter for Blu-ray disc, just click the Create New Movie button, drag and drop files to the new movie ID. It is so easy to <b><a href="">lossless join m2ts files for blu-ray</a></b>. <br /><br /><b>Step 3. Export MTS movie without any loss in quality.</b> <br />Click the "Export" button, and then the OK button. The Mac lossless M2TS joiner for Blu-ray player and home entertainment will start merging the m2ts files without re-encoding. <br /><br /><b>Step 4. Import lossless created files to Adobe Encore CS5.</b> <br />Run Adobe Encore CS5, create menu for the Blu-ray disc, add the m2ts files to timeline, and then got to the Build tab to start burning/authoring the clips to a blank blu-ray disk. <br /><br />I may also try to author AVCHD DVD with Encore CS5 when needed. Hope you enjoy the <b><a href="">AVCHD playback solution for Blu-ray Player</a></b> at home with no transcoding on Mac.

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Nero 7 Ultra Advance-to-Time Index Problem Work-around

Posted under Nero 6 Ultra because there is no Nero 7 Ultra listing here on Fixya...

OK, I am going to tell you how I managed to work around this problem. I am posting this in the hopes it will save someone else the aggravation I had in stumbling around trying to find a procedure that would fix the problem. I found a work-around I can live with, so here's the problem and the solution follows. If it applies to you, I hope it makes your DVD-burning life livable again! Oh yeah, looks like Nero 8 is ready to come out soon. Just when you though it was safe.... anyway, here goes:

The Problem:

Burning DVDs using Nero 6.2 on Win ME was successful, and it allowed for advancing via time index. For example, I would burn a DVD and be able to go to any time point in the scene. However using Vista and Nero 7 Ultra, while DVDs burn successfully, the advance-by-time index is no longer available in DVDs burned under Vista with Nero 7. Details:

DVD burner: Buslink DBW1647-U2
O/S: Vista Home Basic
S/w: Nero, Ver. 7 Ultra, registered
DVD media: 16X Starlogic DVD-R
DVD player: Goldstar VM681M

The scenario is this:

1. Begin playing a chapter on the DVD
2. Click the chapter menu button on the remote.
3. Use up-down arrow keys on remote to try to get to timed index setting (ie, the one where if you select it and type "10:00" it will jump the scene to the 10:00 mark).
4. Can't select that option.


The Work-around:
1. Open Nero Vision and choose to create a DVD.
2. Access the Options by clicking More>> and make sure Nero SmartEncode is set to 'Disabled'. I think since Nero wants to convert everything to MPEG-4 that that might be a factor. Also, you may need to get some codecs, too. I am using the K-lite full pack available here: (Note that K-lite doesn't like other codec packs being on the same PC as it-- it nagged me to uninstall the DivX and Vista Codec Packs, and I did. I have discovered no problems so far since.)
3. Add your video files and step through the rest of the process. Settings to look out for: Automatically create chapters: NOT checked, Enable Forward/Backward Jumping: checked.
4. On the last screen, choose to Write to Disk instead of burning to the CD drive-- select a place to save the DVD-compatible files. Click "Burn" and off you go.
5. After your DVD files are written to disk (they will be in a folder called TS_VIDEO in the place you chose to save them to), fire up a copy of ImgBurn ( [Maybe Nero's image burner will work too, I just haven't tried it. In any case this is known to work so I am using it here.]
6. Switch Mode to Build -- you need to build an .iso image file in order to burn it to DVD -- and select the TS_VIDEO folder holding your Nero-ed files. Indicate a name for the output file and run it. This should not take nearly as long as Nero took in creating the raw DVD files. The .iso file you created will be close to the same size as the raw DVD files are in the TS_VIDEO folder Nero created.
7. Now switch mode to Write and indicate the .iso file you built as the input and select the target DVD drive you are using, then run it. The burn process should not take long, either, compared with the other steps.
8. Test it in your DVD player-- you should be able to jump to time indexes now.

I have no idea why this works as opposed to the transcode-then-burn process that worked for me under Nero 6.2. There may well be other ways to deal with this problem, I just don't know what they are. Downside to this approach of course is that you need about 33% more disk space as compared with that required for transcode-and-burn (t-and-b: need space for the original files and Nero temp files; the .iso approach: need space for the original files, the DVD-compatible files Nero creates, and the .iso file created from that). However this is an alternate procedure, not a fix, and the only approach so far I have found.

Plenty of good DVD discs gave their lives to discover this process. I hope I can save you some misery and trips to the store for more blank DVDs by posting it here.

on Feb 22, 2008 | Ahead Software Nero 6 Ultra Edition...

1 Answer

I put in a blank disc to burn and the whole computer shut down. I cant get the disc out, nor can I get the computer to!!!

Unfold standard paperclip once, Insert long-end of paperclip into tiny hole on front of cd/dvd drive.
Tray will be ejected

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I was trying to create the Recovery Management disk but everytime I try to burn the CD it keeps ejecting. I would really like it if you could provide some help. I recently bought this E-Machine computer...

Welcome to Fixya

Please see procedure below on how to create recovery disk. Let me know if smae thing will happen.

  • 1

    Click the "Start" icon on the Windows Vista home screen. Select "eMachines," then click "eMachines Recovery Management." The eMachines Recovery Management program opens.

  • 2

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  • 3

    Remove the disc when it is finished burning and label it "Recovery CD 1." Insert the next the next blank disc if one is required. Click "OK" to begin burning the next disc. Repeat this step until all of the discs have been created and labeled. Close the eMachines Recovery Management program, insert the system CD that came with the laptop and restart the laptop.

  • 4

    Press "F12" repeatedly when the eMachines logo is displayed on the screen to be redirected to the Boot menu. Select the optical drive, then press "Enter."

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    Insert Recovery CD 1 when you are prompted to insert the recovery disc. The eMachines Recovery Management program will open.

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    Click the "Restore" tab in the list on the left side of the eMachines Recovery Management program window, then select "Completely Restore System to Factory Defaults." The computer automatically restarts and the recovery process begins. Insert any additional recovery discs as requested. The computer will reboot automatically when the laptop has been recovered to its original factory default settings, and you will be taken to the Windows Setup screen.

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    Set up Windows Vista with your own personal settings.

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    Dec 04, 2010 | E-Machines emachines (emachinees) CD-ROM...

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    I can not play my dvd on sony dvd player i get message canot play.i have a sony dvd recorder in which my laproscopic surgeries are recorded.if i play my unedited dvd on player it runs or plays very well...

    My guess is the Pinnacle software isn't writing correctly. Read this from the Pinnacle support site.

    Use this FAQ to troubleshoot any problems where Studio is failing during the process of burning the DVD.


    If you have Studio version 12, download the latest version here.

    If you have Studio version 11, download the latest version here.

    Note: Studio 11 patches will only patch a previous install of Studio 11.

    If you have an older version of Studio (Studio 9, 10, or 11 etc), it is advised for you to update to the current Studio software. The current version is Studio 12. Click Here to go to the Studio 12 Upgrade page.

    How to download and install a patch:

    • When downloading the patch make a note of where it is being saved to. We recommend saving the patch to the desktop.
    • Before installing the patch, make sure that you do not have any other programs running. Studio must not be running.
    • Once it is fully downloaded, double-click on the patch to begin the installation.
    • Follow any on-screen prompts to complete the installation. Reboot the computer after applying the patch.

    1. MAKE DISC SETTING, SAFE MODE BURN OPTION: In Studio, click on Setup -> Make Disc. Under the box marked Burn Options, select "Safe Mode: create disc content and then burn" by clicking on the radio button in front of the setting and then click OK. While troubleshooting this problem, always use this setting.

    1. RESTART STUDIO: Shut down Studio, then relaunch it. Try to create the DVD again using the safe mode setting above.

    1. RESTART THE COMPUTER: Try opening the door of the DVD burner. If it won't open, then shut down Studio, then restart the computer. Launch Studio and try to create the DVD again using the safe mode setting.

    1. MEDIA:

    BLANK MEDIA IN THE DRIVE: Make sure that there is a blank, write-once media or rewriteable media in the DVD burner.

    TYPE OF DVD: Make sure that your DVD burner supports the media you use. As for any problem with burning a DVD, we recommend customer use rewriteable media to reduce the number of wasted DVDs when they have to troubleshoot a failure while burning DVDs. In this case, if you have only used rewriteable media, (RW) we would also recommend trying to use a write once (-/+ R) DVD and erasing the RW media.

    BRAND OF DVD: Pinnacle recommends using a name brand of DVD, i.e. Sony, Apple, Memorex, etc. Also we recommend trying a DVD from a different manufacturer to see if the problem is related to the brand of DVD that is being used.

    NOTE: Check with the following site to find information on the media being used.

    1. LOWER THE WRITE SPEED: In the Make Disc settings try lowering the Write Speed to the lowest possible setting.

    1. GET THE LATEST FIRMWARE: Ensure that the DVD burner being used has the latest firmware update from the burner manufacturer.

    1. CHECK DISC SPEED: Make sure that the disc media speed (printed on the media or on the media box) is compatible with the DVD burner. Some burners may not work with media that has a higher maximum supported burn speed. For example, if the burner being used supports 4x disc media, do not use 16x disc media.

    1. DELETE AUXILIARY FILES: Try deleting the Auxiliary Files for the current project. To do this, go to File -> Delete Auxiliary Files and select "Delete auxiliary files for current project." Press OK and try to re-render and burn the project.

    1. ALWAYS RE-ENCODE: Go to the Make Disc settings and check the box called "Always re-encode entire movie".

    1. SAFE MODE: Try burning with the safe mode option selected. To do this, go to the Make Disc settings. In the Burn options are select the option called: "Safe mode: create disc content and then burn.". This step does not apply if you are using Studio 12 since this is the default burn method.

    1. CREATE A DISC IMAGE: In Studio, click on Setup -> Make Disc. Under the box marked Burn Options, select "Create disc content but don't burn" by clicking on the radio button in front of the setting and then click OK. Then click the Create disc button in the Make Movie section to begin the image creation process.

      If the image is not created, it is likely that the problem is a Render problem rather than a burn problem. Click Here to see the FAQ on Render problems.

      If the disc image file is created successfully, burn the disc from the new disc image by selecting "Burn from previously created disc content" in Burn Options.

      NOTE: When troubleshooting all burn or playback issues, it is recommended to use rewritable media to avoid wasting discs.

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    Memorex DVD+R DL 8.5 GO 8X compatibility

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    1 Answer

    Nero shutting the computer down

    Is your computer setup to go into standby, hibernate or shutdown after a period of inactivity? Check your power options in the control panel.

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    Jan 01, 2008 | Ahead Software Nero 6.0 (60045) for PC

    1 Answer

    Recording of analog video to Disc

    I'm not sure what you mean by your version 4.40W. Please elaborate on that.

    I've seen a number of people who capture analog video and then simply burn the file to a DVD. They did not realize that this will not create a playable DVD. To create a playable DVD requires the video to be in a specific format and to be in a specific directory structure on the DVD. There are plenty of software packages out there that will take video files and transcode them to DVD format then burn them to the DVD in the right way.

    One nice, easy to use, software package that does this called ConvertXtoDVD. You can download and use it for free, but I believe the free copy leaves a watermark on the video.

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    Dec 04, 2007 | Computers & Internet

    1 Answer


    Check for some AudioVideo codecs are missing in your computer.

    Aug 31, 2007 | Ahead Software Nero 6.0 (60045) for PC

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