Question about Creative Labs Zen Touch MP3 Player

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Hard disc problem

I have had my player for over a year now and have not had any problems with it to date. Last Friday it went in to recovery mode and I selected the first option which was Clean Disk and it did not work. I then selected the option Format All and it returned a message Hard Disk Problem. Does anyone know what this means and what I need to do now? Please Help.

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Re: hard disc problem

Zen Touch and xtra hard drive error
"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)

Posted on Jan 07, 2008

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3 Answers

Zen Micro wont exit recovery mode or clean up

OK to everyone who messed up the firmware of Zen Micro and run vista, u r all idiots, including me. my zen was stuck in recovery mode and recovery menu as everyone experienced and tried to upgrade the firmware via the firmware updater that didnt work, right? ok through research and time i came to realize that what was causing the updater to fail (...please connect your media player...) is windows media player 11 (ELEVEN !!) zen update firmware will work only with windows media player 10 (TEN !!) installed. y? i dont know and i dont care anymore now that my micro is fixed up and running with the latest released firmware.
method 1:
u can find smne with xp and wmp10 (rare) install drivers and run the updater or
method 2:
u can DIY and since it is impossible to uninstall wmp11 i did the unthinkable, no no not format and install xp to use wmp10 no no.

instead i used a program called VIRTUAL MACHINE WORKSTATION 6.5 (for links keep confidential suppling ur email to me) this program will allow u to install and run several operating systems at a time regardless of your current hardware, it will run as an application in vista O/S. so i installed xp pro (on vmware 6.5) that i had handy somewhere, and then the drivers from the creative disc. then i run the firmware updater and yes it recognises my zen for the first time and loads a brand new firmware. easy as that, zen reboots and main menu appears, what a joy.

so all i used was:
vmware 6.5
xp pro (wmp10)
creative disc
firmware updater by creative

installing operating systems on vmware is very easy and doesnt require restarts etc.. u can switch through vista and xp like a window application just like that.

hope this helps, zen micro is by far the ultimate mp3 player for its sound breathtaking performance and loudness, totally worth the trouble. this is 100% fixable

Jul 09, 2008 | Creative Labs Zen Micro MP3 Player

2 Answers

Recovery Mode

I agree, use the Reload Firmware tool on recovery mode and then upgrade the firmware from the website. If you get "firmware failed!", then try it from a different computer.

May 08, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Recovery mode


You might have a bad motherboard or a bad hard drive. If you did the format and it did NOT say "Harddisk Problem" then your hard drive is probably healthy.

BUT "firmware problem" still means you have a hardware problem. You could replace the motherboard.

If you want to know how to take it apart, google "Disassemble zen vision:M"

Apr 08, 2008 | MP3 & Digital Media Players

1 Answer

Hard Disk problem

replaced the hard drive. with a flash drive.
Replace hard drive

Mar 19, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Hard drive

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

Mar 10, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Disk doesn't work

"Hard-disk Problem"... I'd just like to confirm once more that smacking the player on its rhs while turning it on works.I had to smack it fairly hard though so don't be afraid!! I didn't try smacking it till I checked out the threads above so thanks everyone I'm a happy man again!! :)
you can replace the hard drive with a flash drive to fix this.

Feb 18, 2008 | Creative Labs Zen Micro MP3 Player

2 Answers

Getting out of recovery mode

Detach your player from the PC if it is connected, and turn off the player.
If the player stops responding, you can reset the player. To reset the player, gently
insert a thin object into the Reset hole located below the power switch.

2. Press and hold the Play button while powering on your player.

3. When the player displays the Creative logo, release the Play button.
do a Clean Up
this Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Reboot the device.

it it continues to boot into revcovery mode see below:

Booting straight to the Recovery menu
I decided to open it up to check out the hard drive to see what kind I would need so I could try replacing it. The data plug that attaches to the hard drive itself was partially unplugged. So, I pushed it back in all the way, put it all back together again, and turned it on just to see if something different might happen. (I had it set in my mind that the hard drive failed and I would need a new one, so I didn't expect anything different to happen) And to my surprise, it worked just like new again.

Before you go off and invest in a new hard drive, I suggest opening it up and make sure that plug is in all the way. Since you'll be opening it up in any case, it wouldn't hurt

Feb 11, 2008 | Creative Labs Zen Micro MP3 Player

2 Answers

Help! Sansa will turn on, go to the opening 'sandisk' screen and that's it

go to sandisk website and download a firmware updater

for your sansa e260

Oct 20, 2007 | SanDisk Sansa e260 MP3 Player

1 Answer

Randomly Went to Recovery Mode

The hard drive is bad and you will need to get it replaced. There is a repair service box on this page if you scroll down; just enter your zip code to find a repair service near you.

Aug 16, 2007 | Creative Labs ZEN Vision:M Digital Media...

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