Question about Kenmore Elite 45986 Front Load Washer

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Kenmore Elite HE 5t washer ( 7 months old)

I went to retrieve a load of wash and a f-21 code was flashing and the door was locked. It would not allow me to open the door. I pushed cancel, it would not work so I had to unplug and retry. I finally got the door to open and the clothes were soaked and there was water still in the washer, so apparently it did not rinse and drain. I tried to manually use the rinse and drain and it did not work, so i took all of the clothes out, scooped out the water and tried again. I ran a few items in the washer and everything was fine until it came to rinse and drain. It just stops. And the door locks up again. We took the steps to clean the filter and it was clear. Still having the problem. Can you help?

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  • leena7 Oct 01, 2007

    Thanks I will try that tomorrow, I did call Sears and they cant send a tech out till 10/12.
    I would like to find a solution before then, its hard to wait 2 weeks. I will get back to you and let you know what happens.

  • leena7 Oct 01, 2007

    Hi, I took off the front access cover. Is the filter and the trap the same thing? The trap was also clear except for some lint. I ran the rinse spin cycle and it spins fine but there is no drainage. It does make a hum sound. Is there any where else I can look for a blockage?

  • leena7 Oct 01, 2007

    Hey thanks alot, that worked. I removed the pump, I didnt see anything but I looked around it and checked and pushed on the wires and spun the impeller and reinstalled it, and it worked it rinsed and drained and everything.
    Thanks again!

  • workinwasher May 31, 2008

    Hi folks,

    I also have the Elite HE 5t washer that I bought in November 2007. In May 2008, I started getting the Suds / F21 error. The problem end up being a blockage in the drain system, similar to what leena7 described. After removing the front bottom panel and unscrewing the large plastic plug next to the pump, I found eight (8) baby socks and a quarter. And enough leftover water to make a mess when I opened the plug, so get a towel underneath it.

    After removing these items, plugging in the power and starting a load, everything worked fine.

    So, I won't need to wait the 6 days for the scheduled repair call and I'm 25 cents richer. What bugs me is this -- how did these socks get into the drain system? Looking at the inside of the washer, there is a small gap at the front of the drum, before it touches the large rubber seal. I guess this is where the socks left the washer and entered the drain system.

    The other gripe is that there is no mention of this drain plug in the manual that ships with the washer. I've attached a photo so others can see what this thing looks like.

  • Hap2BMom Jul 01, 2008

    I had the same exact problem. I kept getting the SUD error even though I was using the correct kind and amount of detergent and alternatively the F21 errror. The clothes were soaked and water was left in the tub. NOW I know why. It's for the very same reason as OP and the other poster. I am so thankful for your solution. I opened the bottom area and unscrewed the plastic plug and wa la 2 kids socks and a lot of lint were preventing effective draining. A lot of water came out which was difficult to catch but after clearing the plug the washer is working great again!! Thank YOU!

  • cwalter007 Jul 07, 2008

    Hi there. I just got a similar error with my Kenmore Elite. Mine is 5 yrs old though.... It is saying F2 something error... and won't drain :-( I took all the clothes out and manually drained the inside out. I also got a SUD error too. Can you please share the solution to your issue with this error. Thanks so much in advance!

  • FIXTEXAS Jan 11, 2009


  • Anonymous Mar 16, 2014

    Washer stalls after 5 minutes with alternating codes of h and f. Able to cancel but water won't drain. Door locks, need to remove wet clothes



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Hmm there is no f21 code there is a F02 code which means the washer is not draining which seems to be what you describe. Did you take the front axcess cover off and check the pump sump area?? Also check to see if the drain motor hums when drain/spin is selected if no hum and motor sits there and no blockage in trap you either have a faulty drain pump or main control board. Washer is still under factory warranty at 7 months so call whirlpool and they will send a tech out. Dont forget to rate my solution as solved if i answered your question accurately.....Thanks!!

Posted on Oct 01, 2007

  • joey  shearer
    joey shearer Oct 01, 2007

    ooops call sears not whirlpool.....whirlpool builds them but sears warranties them

  • joey  shearer
    joey shearer Oct 01, 2007

    yes remove the pump from the washer and check the small hole on the side of the housing (not the hole in the rear where it attaches to the outer tub) and check for a object jamming the impeller. the motor can be seperated from the plastic housing by removing the phillips screws aroung the motor. Hope this helps!

    Dont forget to rate my solution as solved if I accurately answered your question...Thanks!!


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Omg.... this worked like a charm...saved my family from sears $214.00 thank you so very much for the advice

Posted on Feb 01, 2010

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You guys are genius!! I did exactly what you said and it worked like a charm. However, my booty was 2 adult socks, a Lego, 2 marbles and 35 cents. Thanks for the heads up on the left over water. I had 2 towels and a bucket standing by.

Now I don't have to wait 5 days for the repair man to tell me he doesn't have the part and will have to order it. 3 weeks later and umpteen trips to the laundry mat, we might get it fixed.

Thank God for people like you who take the time to share.

Posted on Jun 01, 2008

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What if you already replaced the drain pump cleaned the filter out and it is still doing the same code?

Posted on Aug 03, 2013

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SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

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