Question about Creative Labs SoundBlaster Audigy 2 ZS (054651073364) Video Capture

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DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)

Suddenly my PC can't display sound . When I use "DirectX Diagnotic Tool" to test, It displays "DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)". Please help me!

I have no sound from my speakers, ran dx daig and got the following:
DirectSound test results: Failure at step 19 (User verification of software): HRESULT = 0x00000000 (error code)

This problem occured after replacing the internal battery it's a cr2032

PC is a Dell with windows XP, sound card is a soundblaster please can anyone help?

Carolyn

Posted by on

  • cfmartin Apr 28, 2009

    Thanks,

    Ran the following Audio test:

    1. Software Reset Test = Passed

    2. Analog Sound Playback test = fail

    ERROR 1B63:061B

    I couldn't hear the song.



    Also tested speakers and could hear sound! Yeah!



    Have replaced the CMOS battery but haven't had chance to remove CMOS battery and restart and try tests again.



    Do I need to or does the above error mean anything to any one?



    More help please :-)

  • cfmartin Apr 30, 2009

    Thanks, proton, it's what I suspected!

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  • 1,183 Answers

Hi,
Run the dell diagnostics on the sound card .
1. Restart your computer
2. tap on the f12 key slowly five times
3. select the option Boot to utility partision or diagnostics
4.select dell 32 bit diagnostics
5. Select customer test and test sound

If the test pass, try system restore , probably the problem is with the sound card drivers

if the sound test fails , shutdown the system again and remove the cmos battery and start the system without it once.Check sound again .


Thanks
proton

Posted on Apr 28, 2009

  • Mandeep  Singh
    Mandeep Singh Apr 30, 2009

    Hi,

    If the above test has failed , it means the sound card , has gone bad on the computer.

    Check by reseating the CMOS battery. Otherwise you would have to install a new sound card .





    Thanks

    proton

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