Question about Canon Selphy DS700 InkJet Photo Printer

1 Answer

Selphy DS700: False paper jam message and poor print quality

My new DS700 started by having very poor print quality - stains across picture, blotchy ink dots if ink release is not controlled properly. The print head and cartridge were new and sealed (as uspplied in box) It then stopped working and gave a "paper jam" message when nothing was jammed. The paper seems to shoot too far out the back and is not pulled forward for printing. Canon say it could be a sensor so I looked but could see nothing. After this it worked about 10 times OK except for the totally rubbish print quality. After a total of about 20 prints all the ink has now gone. Furthermore, the "paper jam" problem has come back!

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  • 3 more comments 
  • steephill44
    steephill44 Sep 30, 2007


    Will try tomorrow and let you know if this fixes paper feed problem.

    Meanwhile, any ideas about the print quality problem - it looks as if there is not enough control over ink-spray.

  • steephill44
    steephill44 Sep 30, 2007

    Hi again - wonderful quick response!

    I am running Windows Vista 32 bit but problem occurs even when using direct CF card insertion into printer. Cartridge is the one supplied with the printer (BCI-16) - new in sealed package. Printer head was also sealed and I had to fit according to maker's instructions - hope I did it right!

  • steephill44
    steephill44 Oct 01, 2007

    Hi again

    Vacuuming seems to have worked - have printed 2 prints OK so hopefully that is sorted; I shall know next time. I still have major print problems - as I said, it has used up a whole ink cartridge in 20 prints.

    I shall send a print which shows the awful dull effect with smudges running across it.

  • steephill44
    steephill44 Oct 02, 2007

    Hi, again

    Sorry - had not meant to close our dialogue; I clicked the Accept button thinking this would go on to the Live Chat you suggested.

    I did the deep clean and head alignment as you suggested but it does not seem any better (although I am now completely our of ink until my new cartridges (on order) arrive.

    I did a test print of text (picture attached) which shows the Windows emblem OK in colour but smudges from the black text. It is as if there is little control over the black print although the text is still readable and quite clear in places.

    Best wishes and thanks for your help so far!


  • steephill44
    steephill44 Oct 02, 2007

    Any ideas about cause of blotches/ink runs? Could the cartridge or print head be faulty?

    When I open the top hatch, the print head stops just too far to the left to allow the print head to be removed although the ink cartridge can be taken out. Is this normal?



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  • 32 Answers

1.Sir Please have a vacuum cleaner with you and clean the area where the paper is being pulled in thus the sensor will be clear 2.if your problem isnt yet resolved please post your Windows here i will assisst you further

Posted on Sep 30, 2007

  • 4 more comments 
  • Anonymous Sep 30, 2007

    i need to know your windows and catridge number for that

  • Anonymous Sep 30, 2007

    ok try out the sensor cleaning method it should be alright if not post the reply okay

  • Anonymous Oct 01, 2007

    Instructions for Windows Vista:
    1. Go To Control Panel,
    2. Then Click Hardwares and Sound
    3. Click Printers
    4. right Click your Printer--->Properties
    5. Maintainance Tab--->Deep Cleaning

    Please reply after trying it out

  • Anonymous Oct 01, 2007

    we have more steps to complete if you can come for live Premium Chat i provide you online instructions else post your reply here i will go to next step

  • Anonymous Oct 01, 2007

    thankyou for giving a solved rating it was a pleasure solvng your problem

  • Anonymous Oct 02, 2007

    sure ill be there for the live chat looking to get u in



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