Question about Creative Labs Zen Touch MP3 Player

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Creative zen recently my 20gb creative zen touch mp3 player has been crashing. and now when i turn it on it goest straight to the recovery mode screen. however, when i press for a disc clean up nothing happens. the other options are format all, reload firmware or reboot. can anyone suggest what i should do?

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  • E-Skee Dec 27, 2007

    my 20gb creative zen has frozen and will not reboot when i reboot it.

    the computer will not recognize it anymore and it only lights up when i plug the charger into it.

    When it comes on after being plugged up it only reads the copyright info and thats it nothing else.

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· Download recovery tool off creative's website.

http://us.creative.com/support/downloads/

Posted on Jan 07, 2008

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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
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Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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All of their software is available on their website:
http://us.creative.com/support/downloads/download.asp?MainCategory=213&nRegionFK=&nCountryFK=&nLanguageFK=&sOSName=Windows+XP&region=1&Product_Name=ZEN+Touch&Product_ID=10274&modelnumber=&driverlang=1033&OS=10&drivertype=0&x=30&y=16

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