Question about Creative Labs Zen Touch MP3 Player

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Creative zen recently my 20gb creative zen touch mp3 player has been crashing. and now when i turn it on it goest straight to the recovery mode screen. however, when i press for a disc clean up nothing happens. the other options are format all, reload firmware or reboot. can anyone suggest what i should do?

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Re: creative zen

· Download recovery tool off creative's website.

Posted on Jan 07, 2008

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Leave it on until it is out of power and recharge it.

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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

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can you choose any of the options 1-4? try to clean up.

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Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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All of their software is available on their website:

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