Question about Cameras

10 Answers

Software--Innovage Digital Photo Keychain

I bought this for my sister--the software didn't load--she call 800#--they gave website to download software--she still couldn't get anything so gave up and gave it back to me. I downloaded (?) software--charged item, etc. still get message of "no photo viewer found--program terminated" My computer says program size is 3.54MB--I thought download somewhere said size was more like 1075--I downloaded, removed and tried again. Nothing happens when trying to download from the site.Any ideas?

Posted by on

  • 44 more comments 
  • Anonymous Nov 02, 2007

    same problem here.

  • josa Nov 12, 2007

    I have the same problem for this digital key chain. very disappointed...such a great item and can't download anything because it can't find photo viewer and terminates program. Have uninstalled and reinstalled with out any solution. Hopefully some one can help with this problem

  • MiamiStuDog Nov 16, 2007

    I also have the same problem. No solution seems to be available.

    I bought this as a gift for my mother. Glad I only wasted $20.

  • Anonymous Nov 19, 2007

    softwear wont load

  • maro24 Nov 25, 2007

    photoviewer program will not work

  • ullsot Nov 29, 2007

    same exact problem!!!!

  • Anonymous Nov 30, 2007

    yes I have the same problem too. it says no photoviewer found. I would really like some halp before i take it back ! thanks


  • Anonymous Dec 02, 2007

    I had the same problem. Make sure you have picked USB update and not USB charge when opening photo viewer.That worked for me after a lot
    of frustration.

  • Anonymous Dec 06, 2007

    I have installed the software pics dwonloaded....the next time I tried to open it and add more pics it will not open....I have removed and reinstalled several times to no avail. Is there a place to install from online?

  • jszertuche Dec 10, 2007

    I Was Able To Update And Add Photos, Now My Problem Is That The Screen Stays Black And Does Not Let Me See The Charge Update Menu, Or Review My Photos. Can Someone Tell Me What I Can Do. Do Not Want To Lose These Pictures.

  • Anonymous Dec 11, 2007

    have not been able to get past the error message. "photo viewer not found" in spite of the fact that it is in th eprogram files directory photoviewer.exe

  • italysoon Dec 11, 2007

    tried all to upload photos still get photo viewer not available. I have it plugged in and it is reading "updating" but when I click on the .exe file i till get an error message

  • Anonymous Dec 12, 2007

    my problem is everything is ready to go,but my pictures in my documents file,and the photoviewer cant find them .how do i send my documents into my program,so the photoviewer will see them? MARK

  • catnipped Dec 17, 2007

    i am able to load pictures, change pictures, view pictures while attached to the usb cord. once i disconnect from the usb, i get a black screen and it won't turn on by pressing the menu key. help?

  • Anonymous Dec 18, 2007

    I cannot download a single photo. I have installed the photo viewer about

    three times. I have not been successful at all. I have a digital photo album and installed it the first try and downloaded several photos. I am not pleased with the keychain.

  • Anonymous Dec 22, 2007

    Can't download software

  • Anonymous Dec 24, 2007

    i have tried all of the above and the software wont load, key chain just says uploading.... and never does anything else. It's not a photo viewer - it's just junk.

  • Anonymous Dec 24, 2007

    I bought two. The first one said photoviewer not found program terminated. The screen wouldn't even show the functions. I had to drive around for 2 hours finding a place that wasn't sold out! I returned it and the second one opened the program it put pics on but once its disconnected from the computer it wont turn on! I tried everything. Whats sucks is its christmas tommorow and I bopught it for my mom and wanted to put pics on of my kids for her.

    I buy 2 and they bothe don't work! How many others wasted their money?

  • bbolen Dec 25, 2007

    Cannot load software from disk or from website

  • Anonymous Dec 26, 2007

    I have the exact same problem. I am just returning it back to the store.

  • Ohana Dec 27, 2007

    I have the problem of when i unplug it from USB it wont turn on!!!! I have been charging it for 2 days! Its frustrating cause i got this from my sister as a gift for christmas!!!!

    And now i cant find the dumb package that it came in!!!!!!!!!!!

  • metrodawg Dec 28, 2007

    My wife got this as a Christmas gift. Software does not work. Tried everything, and everyone's suggestions. It's junk. Maybe one day I'll figure it out, but I doubt it.

  • GrandmaChris Dec 29, 2007

    I received this product as a Christmas gift from my 9 year old grandson. The software was difficult, but did finally install. I plugged the device into my computer with the usb cable and allowed it to charge for 24 hours. The device light shows charged, but it won't turn on. Nor does my computer recognize the device.

    I have tried uninstalling/reinstalling. I have tried shutting down my v-scan and firewall. I tried downloading the software from the website. The download was for Mac users. I am using "windows me". Was this product not developed for windows users? Also, I noticed a "reset" on the back. How do I use that feature?

    It will break my grandson's heart to know his gift doesn't work. Please help!!

    Grandma Chris

  • Anonymous Dec 29, 2007

    The software cd is broken

  • Anonymous Dec 30, 2007

    Anyone use this who has a mac? It says it's mac compatible but the disc is too small, I can't put it into the computer... I can't find the right download of the photo viewer for a mac either...

  • Anonymous Dec 30, 2007

    This company is very negligent to sell this product when obviously the P.O.S. doesn't work. Tried 15 times to get the software to install. Never had to do that with any install before. I will NEVER buy an innovage product again.

  • Anonymous Jan 01, 2008

    Received photo keychain as a gift. Click on photo viewer but does not bring up any of my pictures. Uninstalled and reinstalled software. Any ideas?


  • Anonymous Jan 02, 2008

    I have uninstalled and reinstalled countless times. I'm getting pissed and basically think this is a piece of shit!!!

  • Anonymous Jan 07, 2008

    same thing

  • Mabel67 Jan 08, 2008

    Same problem. Downloaded from suggested site--still no dice. I did not hook up the USB before installing so that is not the problem.

  • narciso Jan 08, 2008

    I followed the instructions from the enclosed flyer under the heading "DOWNLOADING PHOTOS USING THE PHOTOVIEWER SOFTWARE' still can't get photos from my computer. The device says 'no photos'

  • Frenchman Jan 09, 2008

    The first unit I purchased came with a CD & cable. The CD was blank & the cable was bad. The store replaced the unit. That one had a good cable & the software loaded Ok. When I clicked on the program it said to put the unit in the update mode. I did & clicked Ok. The program ended with no other action...

  • rcollop Jan 17, 2008

    Bought digital keychain (Coby) for family for installed, but will not connect to keychain. I have acknowledge the device w/USB. I have installed and uninstalled software so many times, I'm dizzy. I have shut down and started up and I have installed with out USB in. WHAT THEY HEY. THis is just a storage device like all those digital photo album. Anyone with suggestions. Glad to know there are others who are disgusted.

  • shanovan Jan 26, 2008

    I downloaded (?) software--charged item, etc. still get message of "no photo viewer found--program terminated"

  • Anonymous Feb 09, 2008

    Program does not have a post botton or Synchronize botton. Can not place choosen pictures to collection panel, thus can not load a picture to keychain viewer.

  • Anonymous Feb 16, 2008

    I have two of them and neither one will load to pc's

    one running Vista and the other windows XP

    used disk that came with the cameras. Drivers are loaded.

    That sucks

  • Anonymous Feb 19, 2008

    vivitar 5.0 megapixales

  • Anonymous Mar 09, 2008

    i give up tried to download kept saying error I have a mac ...i wasted money on 2 of these so ******. 

  • Anonymous Apr 01, 2008

    Hi I aquired the kex chain too and have the same error message. Does anybody know what to do. I not a computer freak - just a plain user :-)



  • Anonymous Apr 17, 2008

    I had the same problem - so sent back the keychain and disc. They sent me another disc - exactly the same. Hopeless.

  • ghwithkids May 05, 2008

    I'm having the same issue ... disk doesn't work. So I downloaded from the site recommended ... The picture viewer opens, but then says "can not connect to the device." When I click "ok" it shuts the whole thing down. I uninstalled and reinstalled and made sure the keychain was on Update, not charge, but it did the same thing. Any other suggestions?

  • presiosa May 15, 2008

    i buy the digital photo keycain and to instal the photo viewer is realy not good it say that is damage so know i cant get it to instal.

  • Anonymous Jul 02, 2008

    Jazz JDC27 Digital Camera

  • Anonymous Jul 12, 2008

    have software installed, but it will not let me browse to download pix.

    any suggestions as to what I could do. or did i simply get software

    loaded properly. this is the key chain

  • Revelation19 Sep 09, 2008

    I've downloaded the software (?) but no icon appears, the software files only appear in the Program file (listed under Computer C drive). Cannot access any pictures to load onto the photo keychain. Key chain powers up and will show it is in the updating mode. An error message did come up saying the driver only runs on MS98. I have Vista.



  • Anonymous Dec 21, 2008

    Pure junk I am taking it back:(



10 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Found that on another site - after I had the same trouble - this software really works - updated the pic frame in no time :)

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to at the top of the keychain section, it says "download".............. THIS version works.

Posted on Feb 02, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Mp3 video player

Posted on Jul 14, 2008


Downloaded with np, opening photofinder np, wont do anything after opening photo finder NO PICS!

Posted on Mar 03, 2008

Downloaded np clicked on icon got photo viewer but still unable to find pictures. very frustrating

Posted on Mar 03, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

No problems here. Just make sure to install the software from the website before you hook up the keychain to the USB cable, and you're good to go!

Posted on Jan 02, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Bought 3 for Christmas....all work with no sure to install the software BEFORE connecting the keychain device to your computer......

Posted on Dec 27, 2007

Everytime you want to add more photos or you are downloading for the first time, unplug and replug in the keychain. Choose the USB Update. I should read "Updating..." on the screen. Your program should work fine.

Posted on Dec 09, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Had the same problem for two different products: Innovage keychain, and Senario Ornament.

I installed software from mini-disk and didn't work, then downloaded from (select "photo viewer install") and installed again.

This may not have been necessary to reinstall, but the software finally loaded after three or four times of shutting the keychain (and ornament) off, then turning back on while connected via USB.

Posted on Dec 17, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

Charge it up, make sure you are in "updating" mode versus "charging" before you try to open the software, then when you choose your photos, you probably will need to lower the resolution of the photos before trying to download them to this unit. This unit only has 8 mb of memory, so if your pictures are 1mb each you will only have room for 8 of them. Lower the resolution and you can fit many photos and won't notice the resolution change much if any. If you try to give it more pictures then it has room for, it will just give you an error and not download any pictures.

Posted on Dec 17, 2007

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had no trouble. Do not format the drive. Install this software.

It installed easily w/ no issues.

- Matt

Posted on Dec 15, 2007

2 Suggested Answers

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: innovage digital keychain viewer

The software doesn't use the "My Documents" shortcut, so it doesn't open in the "My Documents" directory in which "My Pictures" usually resides. The file browser opens, by default, to the program directory (C:\Program Files\Photo Viewer). Simply use the explorer tools to go "up" to C:\ (the root directory), then find the directory "My Documents" and within that "My Pictures"

Posted on Dec 12, 2007

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Digital photo album with keychain

Mine I bough from wallgreens and it has a technical support website ( you can download the program there.
Its really cool.
Good luck!

Feb 17, 2008 | Computers & Internet

10 Answers

Innovage Digital Photo Keychain

solution # 1 worked!


Dec 27, 2007 | Symantec WinFax Pro for PC

14 Answers

Innovage photoviewer keychain download

I was a little frustrated reading the above...being a PC user....

first, you must 'charge' the unit for 3 hours.

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to at the top of the keychain section, it says "download".............. THIS version works.

Dec 15, 2007 | Innovage Mini Flip Phone 1510255

5 Answers

Innovage photo keychain software problem

For the Innovage photo keychain software download,go to Download the software from there. You will get a .zip file. When you "unzip" it, a folder appears on your desktop. Inside that folder is a "package" icon. Double click that and now you have Picture Viewer on your desk top.
However, I am a Mac user, too, just bought this keychain yesterday, chose my photos, got them in the Picture Viewer, but I can't see them on the keychain.!!! I am going to call their tech support. What a bummer1

Dec 08, 2007 | Cameras

1 Answer

Innovage photo keychain

have a look on the website of the manufacturer of the keychain

Nov 27, 2007 | Adobe Photoshop 7.0 for PC

2 Answers

Photo keychain

Go to you can download the software there. you can also call the customer service 800 number. but everytime i call its busy... imagine that.  but i did download the software from the website. hope it works for ya'll good luck!

Nov 23, 2007 | Alera Technologies Digital Photo Copy...

45 Answers

Digital photo keychain

Anybody know how this unit turns on? I hold the ON button down for MORE than 3 sconds, but the unit does not come on...HELP!!!

Sep 02, 2007 | Innovage Shift3 MP3 Player

Not finding what you are looking for?
Cameras Logo

Related Topics:

2,790 people viewed this question

Ask a Question

Usually answered in minutes!

Top Cameras Experts


Level 3 Expert

102366 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers


Level 3 Expert

77932 Answers

Are you a Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides