Question about Canon PowerShot SD630 Digital ELPH / IXUS 65 Digital Camera

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Cannon Power shot SD630 Lens Problem

I accidently dropped my camera while the lens was open and now the camera wont turn on. when it temporarily does its a black scree that says "lens error,restart camera" the lens seems to be jammed it wont go in or out. What should I do to fix this or to "restart my camera" thanks!

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  • merguice Nov 16, 2007

    cant find the restart i droped mt camera and it is saying to restart it how do i do it


  • ilovepedro Nov 21, 2007

    I accidently dropped my camera while the lens was out and open and the lens got stuck. It doesn't go in or out. It just makes a weird sound and says lens error, restart. What should I do?

  • ilovepedro Nov 21, 2007

    I accidently dropped my camera while the lens was out and the lens got stuck. When I turn it out it makes a weird noise and then says lens error, restart camera. What sould I do?

  • Anonymous Nov 28, 2007

    I have the same issue! I dropped it with the lens open and now it gives me that error message and I have no idea how to restart it. Please Help!

  • Anonymous Nov 30, 2007

    everything above.

  • Anonymous Dec 12, 2007

    I dropped my camera and the lens won't open or close now and the screen says Error, Restart Camera. How do I restart? I've tried turning it on and off and gently pressing on the lens, taking out the battery and none of those things work.

  • 20bears Jan 16, 2008

    I think some grit got into my lens mechanism and the lens is stuck in it's out position. The screen displays "lens error, restart camera" when i attempt to turn it on.

  • Anonymous Feb 05, 2008

    i dropped my camera last week and i've been trying to pull the lens in and out to reset it but it still won't work. i still have the same error message, "lens error, restart camera," and a terrible clicking noise accompanies the message when i turn the camera on or off.

  • jker Feb 15, 2008

    I don't know what happened to my camera; i believe it fell while open. Now it won't open, and when I power it on, it says "Lens Error. Please restart camera." I don't know what to do! Do i get a new camera?

  • Gabby Lara Feb 16, 2008

    I accidently dropped my camera while the lens was open and now the camera wont turn on. when it temporarily does its a black scree that says "lens error,restart camera" the lens seems to be jammed it wont go in or out. What should I do to fix this or to "restart my camera"

  • Gabby Lara Feb 16, 2008

    I accidently dropped my camera while the lens was open and now the camera wont turn on. when it temporarily does its a black scree that says "lens error,restart camera" the lens seems to be jammed it wont go in or out. What should I do to fix this or to "restart my camera"

  • katgus Feb 26, 2008

    I had dropped the camera while it was on and know my camera wont turn on it states Lens Error Restart Camera and I dont know how to do that.

  • taylor baby Mar 10, 2008

    well i dont know exactly what happened to my camara but when i turn it on it makes a noise and says lens error restart camara but 1. i dont even know how to restart my camara and 2. will it for sure work?

  • wbw1 Apr 06, 2008



    I accidently dropped my camera while the lens was open and now the camera wont turn on. when it temporarily does its a black scree that says "lens error,restart camera" the lens seems to be jammed it wont go in or out. What should I do to fix this or to "restart my camera"



    This was someone else's description, but it is the same exact thing that happened to me. Will you please call or email me for what to do because I didn't see a solution for this problem. 


    Whitney Wilkerson


    (405)206-7156
    whitney.b.wilkerson@okstate.edu

  • sip89b Apr 13, 2008

    I have the exactly the same situation. I've tried to push the lens back in but I'm afraid I'll break it.

  • Anonymous May 04, 2008

    I have the same problem.  I tried removing the lens and replacing it, but got the same black screen saying Lens error, restart camera.

  • drod33 May 25, 2008

    Same problem -- a friend dropped the camera with the lens open and now the camera turns on briefly and the screen reads "lens error. restart camera" then it shuts off.

  • Anonymous May 27, 2008

    the camera was dropped and now the screen reads lense error

  • takepix May 28, 2008

    cant get the lens to retract on my camara and it wont allow me to take photographs

  • Anonymous Jul 07, 2008

    lens error

  • Anonymous Sep 02, 2008

    i don't know what to do. i have the same problem. and i'm terrified of taking it apart.

    someone help.


  • Anonymous Nov 21, 2008

    Lens will not go in or out says lens problem restart

  • Anonymous Mar 20, 2009

    but dint drop it

  • Anonymous Mar 20, 2009

    samee

  • Anonymous May 20, 2009

    i dropped my canon sd630 when the lens was out it went back it and now it wont turn on, i bought a new battery for it and everything still wont turn on any suggestions?

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I had the same problem, tried different things but this is what worked.

I put the camera flat on its "back" (screen down, lens up). Looking down at the lens I could see that it was slightly off center. I pushed the lens towards the center and down, forcing it to close. Once it was centered I was able to turn it on and off no problem.

Posted on Dec 02, 2008

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My sister dropped my camera at the beach, it was dry sand so most of it came off. I got home and tried to clean it and then turned it on. The lenses came out but when i tried to retract it, it became stuck and said " Lens error, restart camera" i tried taking it apart and cleaning it with canned air (couldn't get to the lens area) but still no luck.

Any suggestions?

Posted on Mar 31, 2008

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Hi my sd 630 read lens error whenever i tried to turn it on. The lens would come out, read lens error, then the camera would shut off. The lens would retract when turned back on in view mode. So I turned the camera on just now and kind of pushed down on the lens as it opened(pushed opposite the direction that the lens elongates towards). The lens clicked twice and it came out fully. My camera is working fine now.

Posted on Sep 19, 2008

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We had the same problem after my wife accidently dropped ours. I disassembled and reasembled our camera, after assuming that the lens was not recognizing that it was closed, hence the error. I can try to fix your camera for $50 and you pay all shipping charges.

Posted on Apr 23, 2008

  • Seoulman Apr 23, 2008

    I SUCCESSFULLY FIXED OUR CANON "Lens Error, Reset Camera". After being dropped on concrete accidently the camera was stuck in the open possiton and made a horrible noise when turning on. After disassembling and reassembling and getting the camera to recognize that the lens was closed it works like new again. It is pain staking but obviously worth it. I'd be glad to answer any questions.

  • gerrykenny Apr 20, 2011

    I dropped my IXUS 65 on tarmac, while lens was extended. Thereafter would not retract and lens error. The IXUS 65 is european version of USA SD60 or SD630 Digital ELPH.
    Tried pushing the lens back as explained below, clicked , but still would not work. I disassembeled the camera and removed the lens/motor assy. Then disassembeled the lens assy. 1 tiny pin had become dislodged causing the problem. 2 more of same tiny pins fell out. Now im not yet sure how/where they go back into place. If I cannot figure it out I see one can buy a new lens assy for circa $30 and just install it. I used my mobile phone camera to take video and shots of the disassembly steps. This to help re-assemble. I also disassembeled/ reassembeled several times as its trick and lots of tiny screws. To remove the pcb cables one gently pulls them using a small plyers or plastic gripper. If you need pics. gerrykenny@yahoo.ie

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This camera sucks! My boyfriend got it for me for this past Christmas and shortly after, it was already having focusing problems. Pics always looked blurry. Now it has the same problem that everyone else has..."lens error....restart camera."

Posted on Apr 14, 2008

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I accidentally dropped my camera while the lens was open and now the camera wont turn on. when it temporarily does its a black scree that says "lens error,restart camera" the lens seems to be jammed it wont go in or out. What should I do to fix this or to "restart my camera" my camera model is canon powershot a3300is

Posted on Dec 25, 2013

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Would Some Like to Fix Mine?

Posted on Apr 19, 2010

Hahahahaha !!!! i love you solution # 8. take the battery out as the lens is retracting and making that awful noise... that should do the trick... take that canon !

Posted on Sep 03, 2008

Take the battery out while the lens is retracting. this worked on my brothers camera.

Posted on Jul 02, 2008

My camera was knocked out of my hands and landed on the lens, then kept coming up with the lens error message but no amount of pushing or restarting helped until I took out the batteries as suggested on another site. I put the batteries back in, turned the camera on, lay the camera on its front (ie on the lens) and the lens opened out properly.
Hope this works for other camera droppers.

Posted on Mar 26, 2008

I took mine apart to reset the lens. it was a pain in the ass but it rest. now the only problem i have it wont turn on. some one plz help me. if u have any solutions email me @ mustangcr5@aim.com

Posted on Mar 06, 2008

The lens on our camera didn't retract one day and it wasn't because we dropped it. We tried to push the darn thing in but it's pretty sturdy. Canon/ authorized agents say they can fix it for just over a hundred or give us credit toward a refurbished one which would end up costing 150, but they that sucks and they charge too much for cheese work or formerly broken items. It's better to fix it yourself if you can to save the money or buy a new and affordable one at pricegrabber.com.

To get the lens to retract, we tried to do a slight twist over to the left (looking at the camera like your the subject - camera lens is facing you). Sure enough it went back in! But now it has trouble focusing. That's another question now. Darn thing...we'll see what else we can jimmy :-)

Good luck all!

Posted on Feb 14, 2008

I pushed down on the side of the lens that was further elongated than other side. it snapped one notch. I turned it on and it worked. so there is hope, I hope it works for you.

Posted on Dec 31, 2007

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The error the camera is giving is that the lens can not extract or retract, and that the camera needs to be power cycled.

What happens is the lens extracts then retracts to a preset spot so the camera knows the lens is properly working, and can be used. If it does not perform as expected, the camera will then give the lens error/restart message. This is to give the user a chance to maybe remove some obstruction, or clear around the lens to allow it to perform as expected.
There is no reset, the only reset it is referring to is the power cycle to try to clear the lens.

As to the issues at hand, I would say that if you jammed the lens, there is not much that can be done to fix it. There is a gear mechanism inside the lens that could be misaligned, and that would save the cost of buying a new lens/camera.

Posted on Dec 06, 2007

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I had the same problem with mine. i have the same camera and i dropped mine with the lense out too, and it would make a weird noise when i would turn it on and say "lense error, restart camera" or whatever. but i could still preview/look at my pictures
i tried restarting it by hooking it up to my computer, but that didnt work.
I / my dad ended up having to take it to an electronics store, and they had to send it to a camera manufacturing place or something.
basically i had to get my lense replaced, because i was told there IS no way of restarting it.
i know that wasnt much help :/
-good luck guys

Posted on Dec 05, 2007

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SOURCE: Cannon Power shot SD630 Lens Problem

Sorry to here that you can send it to a repair company like me for repair. cost about $120.00 plus shipping to fix.

Posted on Mar 18, 2008

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